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Otto Cadillac - Service Center

Albany, NY

4.7
1,383 Reviews

1,383 Reviews of Otto Cadillac - Service Center

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April 11, 2024

They checked my car over, changed the oil. Explained everything they were doing promptly. Good service. More

by elainewarf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2024

As always I am not disappointed. They are great people who care, about their customers More

by benoitr1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2024

Service dept is great. Kept us well informed of the service process. I like the car wash after oil change! More

by kyleramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2024

Professional The service was provided as stated and was completed on time and to my satisfaction More

by PLETKO308
Recommend Dealer
Yes
Employees Worked With
Bill
April 05, 2024

Always friendly and willing to help with any issues. Allowed me to get an courtesy vehicle last minute. More

by ginapres
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2024

Excellent customer service. Service Writer Amber was very professional. Service was also speedy. Great dealership. More

by katypinckney1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2024

Friendly, accommodating, kept me informed on progress of work being done. Easy to use my points to pay for service. More

by kenb2
Recommend Dealer
Yes
Employees Worked With
Bill
April 02, 2024

Long wait for simple oil change. Was told my wheel could fall off if I don't fix a $700 repair. I declined service pending second opinion. More

by PATRICK43
Recommend Dealer
No
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Apr 02, 2024 -

Otto Cadillac responded

Patrick, I am sorry to hear that you had a less than desirable experience during your last service visit. From what I understand, our service department mentioned to you that your vehicle needed a repair in order to pass inspection and that the worst case scenario would be that the wheel could potentially fall off. Our service department takes safety seriously. Amber was just letting you know the potential risks of not repairing the vehicle and leaving it in it's current condition. The costs associated with repairs can often be expensive. We are sorry about having to be the bearer of bad news regarding your repair. Please let me know if our service department could do anything different in the future. Feel free to contact me directly with any questions or concerns. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

April 02, 2024

I trust Bill to not sell me repairs I don't need but I appreciate that he tells me what will need to be done the next time I come for service. More

by hawk7112
Recommend Dealer
Yes
Employees Worked With
Bill McLean
April 02, 2024

Very pleasant, quick to get my car in and work started. So much so that I felt a little rushed to talk about my service needs. Dealership was clean, neat, and very professional More

by dzgnman
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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