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This rating includes all service center reviews, with more weight given to recent reviews.
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1,561 Reviews of Otto Cadillac - Service Center
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May 31, 2025
Always great service from everyone. My car is well taken care of by staff:) Otto Cadillac is a very well run shop - am a very happy customer:) My car is well taken care of by staff:) Otto Cadillac is a very well run shop - am a very happy customer:) More
by danielle
Verified CustomerEmployees Worked With
Bill McClean
May 30, 2025
Outstanding customer service team. You are treated with respect and professionalism from start to finish. You are treated with respect and professionalism from start to finish. More
by NEWYORKMBA
May 29, 2025
Service completed on my vehicles over the years is always a great experience. All the service advisors professional and helpful a great experience. All the service advisors professional and helpful More
by bdesarbo
Employees Worked With
May 26, 2025
Bill in service iexcels at customer service and communication. It’s a pleasure to deal with him. communication. It’s a pleasure to deal with him. More
by hbrockman
Employees Worked With
May 26, 2025
Great service department. They all always go above and beyond. Awesome team. . Livery knowable on the vehicles they service They all always go above and beyond. Awesome team. . Livery knowable on the vehicles they service More
by ToddHanlon145
Employees Worked With
Other Employees :
Brett
May 25, 2025
Very easy to do business with. Prompt service and courteous service personnel. I need three more words to complete the survey Prompt service and courteous service personnel. I need three more words to complete the survey More
by jackconsiglio
May 24, 2025
Great, fair, honest and willing to explian options and urgency of repairs as well as cause. Bill McLean is always great to deal with. urgency of repairs as well as cause. Bill McLean is always great to deal with. More
by Todd Shirback
May 23, 2025
Roger was and has been nothing short of phenomenal. Pleasure to deal with, compassionate, and would always follow up even if he didn't have new information to provide, he always kept me in the loop wit Pleasure to deal with, compassionate, and would always follow up even if he didn't have new information to provide, he always kept me in the loop with what was happening. Again, if I could rate him higher than 5(excellent) I would. More
by bcrocitto
May 23, 2025
Each time I needed or requested a loaner vehicle when bringing my vehicle in for service, it's unclear whether or not a loaner is available and it's unclear what their policy is for the loaner vehicle. P bringing my vehicle in for service, it's unclear whether or not a loaner is available and it's unclear what their policy is for the loaner vehicle. Please describe the loaner vehicle policy up front. I tried to be proactive by bringing my vehicle in a day early and using a loaner car over night. Nobody explained to me that the duration you can have the loaner vehicle depends on the type of service you get. I was told the morning before that Otto had 3 loaners available, I took a detour from work that morning only to find out that the loaner cars were not available and I ended up wasting my time. Another suggestion I have, and it's my fault because I should have better explained my situation. I dropped my truck off in the morning for service, expecting to get it back over lunch and have enough time. I work about 15 minutes away and get 45 minutes for lunch. They decided to give me a carwash right as I got there, and I had to wait an additional 20 minutes on my lunch break to get my vehicle back. I appreciate the complimentary carwash/vacuuming, but the dealer should ask if I have enough time for that. Next time I come in, I will coordinate to have more time. More
by benstep2020
Employees Worked With
May 22, 2025
Very professional and consistent. They always try to satisfy their customers. The dealership is always clean. They offer a variety of complimentary beverages. They always try to satisfy their customers. The dealership is always clean. They offer a variety of complimentary beverages. More
by CHESTERWBROWN
