Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,432 Reviews of Otto Cadillac - Service Center
Sort by
December 25, 2024
I’ve had the best experience with this dealership. Bev, who mans the front desk, is always so helpful and friendly and just a pleasure to have answer the phone. Amber in the service department is also Bev, who mans the front desk, is always so helpful and friendly and just a pleasure to have answer the phone. Amber in the service department is also really enjoyable to work with. She communicates well about what’s going on with your vehicle, what the recommendations are, and breaks down the estimate for you. She reads between the lines on your warrantee(s) to make any repairs as affordable as possible. I appreciate all the efforts from every department at this dealership - they do their best to go the distance for their customers. More
by Meg
Verified Customer
December 24, 2024
Service was friendly-sales rep was extremely condescending and provided no help. Will be taking it up with Cadillac directly rather than deal with anyone else at the dealership. condescending and provided no help. Will be taking it up with Cadillac directly rather than deal with anyone else at the dealership. More
by bcrocitto
Employees Worked With
December 24, 2024
Everyone there is so nice and friendly. I would definitely go back there. They helped me out. I would definitely go back there. They helped me out. More
by rubenabudhu
December 24, 2024
Very pleased with the service I always received at OTTO I feel special, the staffing remember me by name feel special, the staffing remember me by name More
by BELLAMYYAPHET77
December 23, 2024
Every experience has been wonderful. I’ve been treated very well and everyone is very friendly. I’ve been treated very well and everyone is very friendly. More
by Jan
Employees Worked With
December 22, 2024
Nice loaner. Quick service. Easy appointment would use again yes yessir yes sir yes si Quick service. Easy appointment would use again yes yessir yes sir yes si More
by Bill Mac
December 21, 2024
Otto Cadillac is an Excellent Dealership! They have provided me with Excellent Customer Service and the highest quality Automobile! They have provided me with Excellent Customer Service and the highest quality Automobile! More
by Gov
December 21, 2024
Shout out Bill. A fifteen word minimum is a little crazy don’t you think? A fifteen word minimum is a little crazy don’t you think? More
by BillyBallsack
December 21, 2024
Great customer service and friendly, work is done quick and quality and care. Satisfied customer. and quality and care. Satisfied customer. More
by colello72
Employees Worked With
December 19, 2024
Unfortunately my car had issues with the actuator ~ I was offered a loner car ~ so it made not having my car for several days ok. offered a loner car ~ so it made not having my car for several days ok. More
by mimi3white
