Otto Cadillac - Service Center

The service & sales departments are always helpful and polite. Amazing service. Michael, sales is great polite. Amazing service. Michael, sales is great More

Amber is professional, friendly, and very easy to work with. She explained the cars needs well. Her obtaining a loaner car made the servicing less “painful”. I only want to work with her in the future. with. She explained the cars needs well. Her obtaining a loaner car made the servicing less “painful”. I only want to work with her in the future. It was disappointing though that the same exact work done earlier this year in Florida at a private shop was significantly more expensive. This makes me dealer shy. Amber helps even out the advantage of coming to Otto. More

Great service. Amber keeps me up to date on required service and unfortunately the larger cost. Not her fault. I have been treated by the service dept as a VIP. Tha Amber keeps me up to date on required service and unfortunately the larger cost. Not her fault. I have been treated by the service dept as a VIP. Thank you. More

Service was great and timing was what they told me. Only issue I had, I was quoted a price for an oil change, but when after it was performed I was told the quote was incorrect. They price I was t Only issue I had, I was quoted a price for an oil change, but when after it was performed I was told the quote was incorrect. They price I was told should've been honored. More

The issue with the shifting of the transmission seems to be intermittent and infrequent. I’m wondering if there is a service bulletin about the issue. I would appreciate hearing back from the service dep be intermittent and infrequent. I’m wondering if there is a service bulletin about the issue. I would appreciate hearing back from the service department to see if they have interfaced with Cadillac to see if there have been any other problems nationwide, and if there has been any vehicles with a similar problem. More

This is my 3rd XT5. I have worked with Service Dept. for several years. Always find them to be professional , knowledgeable and pleasant to work with. I have never had I have worked with Service Dept. for several years. Always find them to be professional , knowledgeable and pleasant to work with. I have never had any problems. More

The service advisor was outstanding. They changed my oil, found a nail in my tire and fixed it within an hour. Washed and vacuumed it too! They changed my oil, found a nail in my tire and fixed it within an hour. Washed and vacuumed it too! More

The dealership is great, especially the woman in a lobby who greets you. She is a great person who greets you. She is a great person More

All questions were answered professionally & courteous. Need to know if u triggered my alarm if so why? U had the fob Need to know if u triggered my alarm if so why? U had the fob More

Amber was so helpful, knowledgeable, and patient. She made sure to coordinate all my needs so one service trip was all that was necessary. She also recruited Nick, who gave me a lesson on how all th She made sure to coordinate all my needs so one service trip was all that was necessary. She also recruited Nick, who gave me a lesson on how all the features in this “new to me” car works! More