Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,475 Reviews of Otto Cadillac - Service Center
Sort by
February 19, 2025
My cars transmission went with 6,057 miles on it. There were no loaners. I had to rent a car for two weeks. I picked up my car today and the front end has a loud noise. No one can help me because it There were no loaners. I had to rent a car for two weeks. I picked up my car today and the front end has a loud noise. No one can help me because it is after 5pm. More
by TDYER72772
Verified Customer
February 19, 2025
They definitely help their customers And make you feel At home it was very important To me home it was very important To me More
by kxr440
Employees Worked With
February 19, 2025
Reliable, friendly, honest and top-notch customer service. We’ve been buying our cars and having them serviced at Otto for at least 15 years and plan to continue to do so. service. We’ve been buying our cars and having them serviced at Otto for at least 15 years and plan to continue to do so. More
by debmaloney28
February 19, 2025
Worst experience I ever had! ! Otto service department are crooks! I brought my car in for an oil change covered under warranty, they tried to up charge me with $1700 in unnecessa ! Otto service department are crooks! I brought my car in for an oil change covered under warranty, they tried to up charge me with $1700 in unnecessary and unneeded services. They failed my inspection and was very shady about the reason. $533 for a high mount stop light that works and continues to work. Hmm it’s a $113 part so I guess $430 labor that takes 20 min to install??! $600 for two overpriced tires , $230 for an alignment. I told them to pound sand out of your mind going to be extorted to pay your ridiculous prices. A scam, guess that’s how they make money at Otto Caddilac, extort money from naive old people. Mavis passed my inspection without issue nothing wrong with stop light, alignment was $99 and I got four reasonable price tires. Never again will I do business with Otto Caddilac bunch of crooks, I am calling the BBB and report their business practices More
by tomroby99
February 14, 2025
Amber was very professional and the team did a great job fixing my issue. They also cleaned my truck for me 10/10 would recommend service was awesome. fixing my issue. They also cleaned my truck for me 10/10 would recommend service was awesome. More
by whboyer4
Employees Worked With
February 13, 2025
Excellent customer service experience. Fast service and knowledable, friendly staff. Highly recommend this dealer for a great overall experience. Fast service and knowledable, friendly staff. Highly recommend this dealer for a great overall experience. More
by janthan
February 11, 2025
Great communication, appt confirmed and updates on service sent. Great recommendation was on alignment Thanks service sent. Great recommendation was on alignment Thanks More
by Jay Kirker
February 10, 2025
Ii have never had a problem with the service department at Otto Cadillac. Bill McLean goes above and beyond expectations to ensure you are totally happy. at Otto Cadillac. Bill McLean goes above and beyond expectations to ensure you are totally happy. More
by WLUNDGREN3
February 07, 2025
Friendly and to the point glad i chose to go here No push for unnessasary work xxxxxxto Bill push for unnessasary work xxxxxxto Bill More
by marksr306
Employees Worked With
