Otto Cadillac - Service Center

Onstar Hotspot not working My wife and I were on a trip from Holland, Michigan to Albany, NY visit our son. Before we left Michigan, I ordered the $20.00 unlimited Onstar Hotspo My wife and I were on a trip from Holland, Michigan to Albany, NY visit our son. Before we left Michigan, I ordered the $20.00 unlimited Onstar Hotspot Wifi. During our trip the Hotspot stopped working. We called Onstar on multiple occasions over the course of two days to no avail. We found Otto Cadillac in Albany and stopped in on Saturday to see if they could diagnose the problem. We did not have an appointment, but they graciously decided to take a look at it.Declan along with John, worked tirelessly to try to find why we lost the Hotspot. Neither had any customers previously with this issue. After much "research", Declan found some information that suggested disconnecting the battery briefly to "reset" everything might work. I was cautioned that I might loose my memory settings, but told them to go ahead. That cured the issue, and I did not loose my memory settings. I even got a complimentary car wash to clean my XTS after the 900 mile trip. I can't say enough about this dealership in the way the dropped everything to help my issue, and would not give up until a solution was found. This is my second Cadillac, and when I'm in the market for another one, I will surely give them a chance to sell me one. This dealership is an asset to the not only to Cadillac, but GM in general. Thank you!!!!! More

no plans of a newer car!! dropped my car off to get a new key fob and as a courtesy, the service department noticed a light on my dash board and put my car on a diagnostic mac dropped my car off to get a new key fob and as a courtesy, the service department noticed a light on my dash board and put my car on a diagnostic machine at no cost to me. They informed me of several issues and printed me out a report. At no time did they even try to get me to have their department do the work, it was done just cause they cared. I in turn asked to look at what they had in pre owned and Declan showed me a few that would fit my budget. with in a few days I drove away on a new pre owned ATS.! This would not have happened if it were not for the courteous service I received from OTTO and its AMAZING TEAM!! Thank you so much! More

Enjoyable service I am always treated immediately on arrival for service. Bill McLean is welcoming, listens to my concerns and answers my questions. Waiting room is p I am always treated immediately on arrival for service. Bill McLean is welcoming, listens to my concerns and answers my questions. Waiting room is pleasant and I am always kept up to date on progress of the service. More

Great service I was at Otto Cadillac Service recently and was treated like royalty by Bill"the farmer"McLean and Roger "the service mangler".Good job,guys. I was at Otto Cadillac Service recently and was treated like royalty by Bill"the farmer"McLean and Roger "the service mangler".Good job,guys. More

Service - Second to none! Not only did I purchase this vehicle from OTTO....I also service it there and the customer service and workmanship are outstanding. The stand behind t Not only did I purchase this vehicle from OTTO....I also service it there and the customer service and workmanship are outstanding. The stand behind their work and always check to make sure you are satisfied.. More

Highly personalized! Especially personalized and extremely efficient! I was accommodated twenty minutes before my appointment. Bill was very helpful and answered all quest Especially personalized and extremely efficient! I was accommodated twenty minutes before my appointment. Bill was very helpful and answered all questions asked of him. Super service! Thanks for everything!👌 More

Excellent service As usual, I received wonderful service at Otto Cadillac. Everyone is friendly and courteous. The waiting room is pleasant and clean. Bill took care As usual, I received wonderful service at Otto Cadillac. Everyone is friendly and courteous. The waiting room is pleasant and clean. Bill took care of my service, washed my car, and I was extremely satisfied. More

Excellent service. Service department has always made me comfortable in their waiting area. They keep me updated to the service being preformed and any problems they may Service department has always made me comfortable in their waiting area. They keep me updated to the service being preformed and any problems they may find. Me and my wife are very happy with Otto's Service Center. More

Bill Mclean NEEDS TO BE FIRED OTTO and Service Manager Bill M. disgusting, GM allowed them to get away with it. GO somewhere else. BILL needs termination!! NOW. After going to OT OTTO and Service Manager Bill M. disgusting, GM allowed them to get away with it. GO somewhere else. BILL needs termination!! NOW. After going to OTTO for my 1998 Eldorado service needs for about 3 years, they hired a new Service Manager. Bill Mclean, he overcharged me "13" oil filters on 1 oil change, I caught the simple mistake a few months later when reviewing my service records. No big deal a simple mistake, I emailed the manger and he said Oh yeah we will take care of it. On my next service visit "Mr Mclean" begins a campaign of retailiation which includes rudeness and over charging. I needed to replace my Northstar engine due to Headgasket. Bill Mclean did everything he could to retaliate during that service and I filed complaints in writing, showing invoices and dates and times of previous retaliation for the 13 oil filter Bill Blunder. But yet Bill still stuck it to me until I finally took my Eldorado Elsewhere forever !! I recently contacted GM but they also faulted in their process and stated "Otto is under new Management" I should contact them. They were contacted fully enough already, Why is BILL STILL EMPLOYED!! Now as of a couple weeks after contacting GM in May or June 2015, OTTO has added 5 ***** star reviews from customers. Verified Customers. Let me put in my review of this Shameless place. I'm a verified customer, it will be a 1 Star. Originally OTTO was impressive, service and people wise... THEN they hired the BILL MCLEAN jerk. OTTO if you read this... march down there and FIRE THIS IDIOT while you still can. Because I'm not done yet. Others on this site and other sites complain about the Idiot too. OTTO you were #1 now you are #1000. SAD!!!! More