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1,641 Reviews of Otto Cadillac - Service Center
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October 20, 2020
From the second I made the appointment, getting several reminders, being met at the garage door by the service manager, the ease of getting a loaner, and the communication after the service was done was aw reminders, being met at the garage door by the service manager, the ease of getting a loaner, and the communication after the service was done was awesome More
by FHOBANJR
Verified Customer
October 16, 2020
Everyone was helpful and very nice! Went in for service and was pleased! Great atmosphere and waiting area if you choose to stay onsite to wait for your vehicle. and was pleased! Great atmosphere and waiting area if you choose to stay onsite to wait for your vehicle. More
by tmny2112
Employees Worked With
October 16, 2020
Excellent service as usual, always treated as a part of the Otto family, Service is handled in a very professional way, on time and done right. A+ all the way around. the Otto family, Service is handled in a very professional way, on time and done right. A+ all the way around. More
by RayNan
October 11, 2020
They told me there was nothing wrong with my car. I was called several times to come pick it up. When I arrived it was still broken an not running . Sean in sales who sold me the car was amazing. He deli called several times to come pick it up. When I arrived it was still broken an not running . Sean in sales who sold me the car was amazing. He delivered me a rental because I have many kids making it difficult. He deserves a raise for going above and beyond. Thank you Sean! More
by missdish84
Employees Worked With
Sean in sales
October 09, 2020
Same as always an existing problem with my ATS and now that part of my warranty is up the find the issue and costs me 828.00. Do not buy preowned certified as they will do anything not to cover under warr that part of my warranty is up the find the issue and costs me 828.00. Do not buy preowned certified as they will do anything not to cover under warranty. Having the same issue with my XTS. Tired of this. More
by smo532000
Employees Worked With
October 07, 2020
EXCELLENT SERVICE WITH EXPERIENCE TECHNICIANS. LOVE THE SERVICE WRITERS THEY MAKE YOU FEEL LIKE FAMILY. MY SALESPERSON, STEVE LEMON WAS VERY PROFESSIONAL AND ACCOMMODATING MY EXPERIENCE WITH OTTO CADIL SERVICE WRITERS THEY MAKE YOU FEEL LIKE FAMILY. MY SALESPERSON, STEVE LEMON WAS VERY PROFESSIONAL AND ACCOMMODATING MY EXPERIENCE WITH OTTO CADILLAC HAS BEEN VERY LOW PRESSURE AND ENJOYABLE. More
by mare591
October 03, 2020
Cover settup very good and was comfortable waiting although one employee from the service area came in several time without wearing a mask. Bill, as always was courteous and helpful. although one employee from the service area came in several time without wearing a mask. Bill, as always was courteous and helpful. More
by rlheppner
September 28, 2020
All staff at the Otto dealership are so pleasant and helpful. Otto's has an excellent staff and the inside of the service center and the area to sit in is always spotless. helpful. Otto's has an excellent staff and the inside of the service center and the area to sit in is always spotless. More
by RLAMORI
September 23, 2020
Always a pleasure working with the staff at Otto Cadillac! Friendly, professional, and very knowledgeable. Service work was done fast and the waiting area is clean and nice! Cadillac! Friendly, professional, and very knowledgeable. Service work was done fast and the waiting area is clean and nice! More
by KSWART5
September 23, 2020
Fantastic work as always! My wife and I have been customers for many years and the main reason is the service department. Bill always makes you feel at home and explains everything to us step by step customers for many years and the main reason is the service department. Bill always makes you feel at home and explains everything to us step by step. This is why with out question we will buy or next Cadillac at Otto:) More
by ZEPPY10
