Otto Cadillac - Service Center

Awesome!! Service as usual,top- notch!! Mr. Bill McLean was as friendly and helpful as ever.He answered my questions and addressed my concerns as well.Timely ap Service as usual,top- notch!! Mr. Bill McLean was as friendly and helpful as ever.He answered my questions and addressed my concerns as well.Timely appointment as usual. More

Fantastic - as always! Roger, Bill, and John always take such great care of me! They accommodate my schedule, communicate with me about what needs to be done, and get me in Roger, Bill, and John always take such great care of me! They accommodate my schedule, communicate with me about what needs to be done, and get me in and out! More

Customer Service with an at-home feel Otto Cadillac service department is professional, knowledgeable and friendly. Our service manager Bill is fantastic and makes you feel at home. They Otto Cadillac service department is professional, knowledgeable and friendly. Our service manager Bill is fantastic and makes you feel at home. They care about owner experience after the purchase of the vehicle! More

Service was fast and good. I only came in for my yearly inspection but they got me in on time, completed the inspection quickly, and returned a freshly washed vehicle to me. I only came in for my yearly inspection but they got me in on time, completed the inspection quickly, and returned a freshly washed vehicle to me. More

Good service Always very quick and efficient. The waiting area is comfortable and clean. I appreciate how they treat me in a very friendly way. It’s stress free. Always very quick and efficient. The waiting area is comfortable and clean. I appreciate how they treat me in a very friendly way. It’s stress free. More

Terrific Always a positive experience ... The atmosphere is pleasant, professional and service is timely. Service is a huge part of my wanting to continue to s Always a positive experience ... The atmosphere is pleasant, professional and service is timely. Service is a huge part of my wanting to continue to stay with a Cadillac vehicle. More

What you need when you need it! Some times you need something done just because, it's not scheduled or time for a service but you feel it needs to be addressed. These guys understa Some times you need something done just because, it's not scheduled or time for a service but you feel it needs to be addressed. These guys understand and accommodate that, and that's important. More

Efficient Easy to schedule the appointment. Like the the online option. The work was done promptly. Waiting area was comfortable and I can always get work done Easy to schedule the appointment. Like the the online option. The work was done promptly. Waiting area was comfortable and I can always get work done while I wait. Friendly atmosphere More

Awesome Friendly, courteous and make you feel comfortable. I can't say enough. Very professional. They let you know exactly what's going on and/or what might Friendly, courteous and make you feel comfortable. I can't say enough. Very professional. They let you know exactly what's going on and/or what might need to be done. More

Service was OK The repairs were good but the estimated time of repair was off. Dropped the car off on Monday and it was ready on Wednesday. The Service Representat The repairs were good but the estimated time of repair was off. Dropped the car off on Monday and it was ready on Wednesday. The Service Representative did let me know that there were many issues. I was fortunate that my son let me use his car. The representative was polite and friendly. More