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Otto Cadillac - Service Center

Albany, NY

4.7
1,383 Reviews

1,383 Reviews of Otto Cadillac - Service Center

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August 31, 2024

They are the best. Really friendly and just great. They make the process very simple More

by lnewman21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2024

Amber is fantastic! Always accommodating, pleasant, great to work with. She is the reason I service my vehicle at this dealer. More

by jessicadufek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Otto Cadillac responded

Hi Jessica, I am sorry to hear that you had a less than satisfying experience with our dealership. We would like to discuss this review with you to see what we can do to get this rating above one star. Please contact me directly, my information is below. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

August 28, 2024

Always a quiet and calm and friendly environment the service is prompt and informative as the work is being performed. Honest examination of my vehicle and precise analysis of what my vehicle needs. And More

by BELLAMYYAPHET77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2024

I am very pleased with Otto Cadillac and the work that their service department provided. Everything was done efficiently and with great excellence. More

by MCARLSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2024

I am extremely satisfied with the service I received from Amber. She took care of all my needs in an efficient and professional manner. She researched my warranty for me and scheduled repair work to be done. More

by frangeorge44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

Otto Cadillac has an exceptional service dept. they always go out of their way to help the customer. More

by GARNERSLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

Great service great people great staff. Always very pleasant when you pull in always very disclosing and they keep you up-to-date. More

by kaarnio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2024

Nice people, good service, we grandly appreciate, I m very satisfied for the quick answer, of my question More

by JF Tremblay
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2024

Amber kept me updated throughout the time my vehicle was being serviced and very knowledgeable. More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2024

The team took great care of me and my car looks awesome! So flexible on getting me a courtesy vehicle too! More

by ado928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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