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This rating includes all service center reviews, with more weight given to recent reviews.
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1,456 Reviews of Otto Cadillac - Service Center
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February 05, 2025
Great service reception, vehicle condition review is high tech with many pictures, updating was frequent during service, and actual service was thorough and done well tech with many pictures, updating was frequent during service, and actual service was thorough and done well More
by thomas.ruffing
Verified Customer
February 05, 2025
Always great service. Was just in for a check up for 35000 miles but as always everyone was great! Was just in for a check up for 35000 miles but as always everyone was great! More
by bhampson
Employees Worked With
February 04, 2025
First time service at this dealership. No waiting, took car right it. Kept in loop of process and needed service. Will be back. No waiting, took car right it. Kept in loop of process and needed service. Will be back. More
by DaveC
Employees Worked With
February 04, 2025
great service and friendly faces that make you feel welcome! they get you right in and out so you can continue on with your day. welcome! they get you right in and out so you can continue on with your day. More
by KWISLER
Employees Worked With
January 31, 2025
Great customer service, on time service, friendly staff! I would highly recommend Otto to friends and family I would highly recommend Otto to friends and family More
by kbanagan
Employees Worked With
January 30, 2025
Very unsatisfied with service. Didn’t even check air pressure in tires after rotation. Wanted to charge additional $149 for dirt/debris in wheels. Refused service. Brought to car w Didn’t even check air pressure in tires after rotation. Wanted to charge additional $149 for dirt/debris in wheels. Refused service. Brought to car wash. Sprayed with hose. Cleaned dirt and took care of complaint of tire vibration. More
by jenhug27
Employees Worked With
January 30, 2025
I can always count on Roger to get the problem identified and solved even when it is complicated and solved even when it is complicated More
by saratoga35@aol.com
Employees Worked With
January 29, 2025
I am thoroughly disgusted with Cadillac. I was charged $234 for nothing-outragious charges and no fix my car voltage is 15.4 volts steady and I am told " that's normal". Well, I don't believ I was charged $234 for nothing-outragious charges and no fix my car voltage is 15.4 volts steady and I am told " that's normal". Well, I don't believe that. Testing the battery was not the issue, I believe troubleshooting should start with connections and signal path, from the battery sensor connector to the back, to the ecm and the regulator. More
by dkhavnen1
January 27, 2025
I very much appreciated the care and concern from Bill and Kelly Jo. Our vehicle needed a major repair requiring a lot of time. They arranged for me to have a loaner car so that I could get around to do and Kelly Jo. Our vehicle needed a major repair requiring a lot of time. They arranged for me to have a loaner car so that I could get around to do what I had to do. The repair work was completed in a professional and timely manner. More
by MCARLSON4
January 26, 2025
Every part of experience was lousy. I have bought 3 cars from Gold Cost in NJ and thought I would try buying local for my wife’s SUV. The experience was terrible and I will go back to G I have bought 3 cars from Gold Cost in NJ and thought I would try buying local for my wife’s SUV. The experience was terrible and I will go back to GC in the future. More
by robert.barberis
Employees Worked With
