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1,580 Reviews of Otto Cadillac - Service Center
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July 01, 2025
All staff is friendly and very professional! It’s always a great experience! Never had a complaint yet! It’s always a great experience! Never had a complaint yet! More
by sbond702
Verified CustomerEmployees Worked With
June 30, 2025
Brought car in to have TPMS reset after a flat tire. Service determined tire needed to be replaced and worked with insurance company to arrange a free replacement. Took a long time but happy with the re Service determined tire needed to be replaced and worked with insurance company to arrange a free replacement. Took a long time but happy with the results. More
by clchalek
June 30, 2025
Good service on time with a friendly customer attitude. Completed work on time . Professional st! Completed work on time . Professional st! More
by rcgreene
Employees Worked With
June 26, 2025
Got towed due to parking break locking up in MA while en route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later! route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later! More
by TheDancers
June 26, 2025
Roger is always very helpful and courteous when we bring in our vehicles. Thank you for all you do! in our vehicles. Thank you for all you do! More
by tcullum124
June 26, 2025
Always clean dealership, friendly staff, easy to make appointments and keep you updated on service progress. appointments and keep you updated on service progress. More
by ruferpj
Employees Worked With
June 26, 2025
Amy was extremely. unwelcoming. pompous and arrogant. She actually caused.more stress to me and my family. We were from out of town from Kansas on our way to NYC for Y unwelcoming. pompous and arrogant. She actually caused.more stress to me and my family. We were from out of town from Kansas on our way to NYC for Yankees game that night with grandchildren. We simply needed a new headlight for our Cadillac XT5, as a cop had stopped us previous night on way back to hotel. Her whole attitude and air about her from the moment I explained that we had a headlight out was that she was going to make our situation difficult. She did not even come back to me for over 40 minutes after I sat down in waiting room (which only had a few people in it) to let me know price and that they had the part. It was another 45 minutes for her to let me know I was done. But, she did not even come over to me. She stood from a distance and had to shout my name for me to go to her. When I entered her office where she was already sitting, she made it a point to announce that she got me out of there in an hour and a half. Of course, that time did not include the time it took for me to explain to her my sitation and have her tell me that she did not think they could get me in that day. Then I had to practically beg her so I did not disappoint grandkids who were still back at hotel. However, all other individuals I encountered, however, seemed very nice as I saw how they treated other customers so much nicer than she treated me. We have tons of relatives in Albany area as we are from there originally. I let many of them know how we were treated by Amy and recommended they perhaps should not buy a vehicle from Otto. More
by BETH
Employees Worked With
June 25, 2025
The dealership was nice but they didn't install the oil I requested (mobile 1) and I got a check engine lite the next day from the tech resetting the fuel pump control module. I don't know why he did that. I requested (mobile 1) and I got a check engine lite the next day from the tech resetting the fuel pump control module. I don't know why he did that. If I didn't have a scanner I would have been at the mercy of the dealership to fix.more money ... More
by Innvtv113
June 25, 2025
I would like to thank Amber and Otto Cadilac for their help and time. Amber was accommodating and very helpful with the process. help and time. Amber was accommodating and very helpful with the process. More
by JREEDNY
June 23, 2025
Everyone was wonderful to work with- highly professional and super friendly. A pleasure to do business day. and super friendly. A pleasure to do business day. More
by DEALERRATER
