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Otto Cadillac

Albany, NY

4.7
1,946 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 1,947 reviews

September 28, 2018

As always great service and attention to all the car needs. Been going to Otto and purchasing cars from them for years, I keep going back for a reason great people, service wouldn't go anywhere else. More

by morrisstored1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason the tech. great job!!!!
September 26, 2018

Entire Experience great from start to finsih. My initial visit to purchase a used vehicle, greeted by Don Biseti...could not have been more accommodating, professional and friendly. My sales rep, More

by KJCPI4323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Bisesti
September 25, 2018

Excellent The whole experience was great. Everyone was friendly and very efficient. The work was done I a timely manner. I would not hesitate to reccommend Otto More

by sbonacquisti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Bisesti
September 24, 2018

Bill is always ready to help We are happy with the attention we get , but not happy with the amount of trips it takes we have to keep coming back to get the repair completed . we More

by MIKE@NATIONALPROJECTGROUP.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 24, 2018

Excellent experience The salesman, Declan, his assistant, James, and financial person, Ian, made the experience pleadurable. They were all very accommodating and thorough More

by LSMITH14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James, John White
September 21, 2018

Bill MacLean is an excellent example of someone who is dedicated to providing the best results from your experience with the Otto Service Department. Each time I More

by STACK.MUSICMAMMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2018

Great experience! I recently purchased my first Cadillac and was extremely impressed by the team at Otto Cadillac. It was a pleasure doing business with them and I woul More

by MARY.SHAW.COLEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2018

Great Experience at Otto! Thankful for the team at Otto Cadillac for making my car buying experience so enjoyable. Would recommend Otto to anyone in the area searching for a ne More

by kelly.strong09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2018

Old guy Some maintenance performed and tires replaced. I was taken on time and length of appointment was reasonable. New tires had a dull finish. I expect a l More

by Old guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill McLean
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2018 -

Otto Cadillac responded

I sincerely apologize for your frustration with the tires that you recently had replaced and the lack of attention to their cosmetic finish. l can assure you that attention to this type of detail is common practice at my dealership. With that said, in this particular case it was obviously overlooked. I appreciate the direct feedback and will make certain this doesn’t happen again. Please accept my invitation for you to stop in at your convenience for a complete car wash and tire shine at no expense to you. If there is anything else that I can do for you, please do not hesitate to contact me directly. Kindest Regards, Chris Otto

September 17, 2018

Annual Service . Annual servicinig included changing some parts in keepiing with the mileage. Service was prompt, efficient and as always Bill was pleasant, helpful an More

by ELAINEMAAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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