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Otto Cadillac
Albany, NY
1,948 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,948 reviews
June 14, 2019
Terrible service!! I brought in my 2014 SRX which is certified preowned for a no start/dead battery issue. This is the 3rd Battery they have put in the car since 2017 an I brought in my 2014 SRX which is certified preowned for a no start/dead battery issue. This is the 3rd Battery they have put in the car since 2017 and they insist because I didn’t drive the car for 3 days it killed the battery then told me if I don’t drive it every day I should keep it on a trickle charger and a lot of their customers do that. Bill and Roger are terrible service advisor and manager, they talk to you as though you know nothing. Ultimately after arguing with them they said the battery was covered under warranty but I had to pay $40.00 labor cost. Obviously there is something with this car that is continuously drawing from the battery. They also told me it was because I put 17,000 miles on the car in a year since getting the previous new battery. Must be they think i don’t realize car battery warranties are based on months not miles. I have purchased 3 cars from them since 2014 and this will be the last time I do business with them. Further more if this happens again I will be dropping the car off to the and calling the bank it is financed through and my attorney. There was a wiring harness issue with the drivers side door window and lock mechanism that they said they replaced but still acts up from time to time and i bet that is what is drawing on the battery. Done with these condescending xxxxxxxx at this dealership!!! More
by smo532000
Verified Customer
June 13, 2019
Appointment Mix-up There was a mix-up in the appointment date. I made it for the 11th, I was told it was for the 10th when arriving. There was a mix-up in the appointment date. I made it for the 11th, I was told it was for the 10th when arriving. More
by SUITS.DAVE
June 12, 2019
Always a pleasure dealing with the service department at Otto. Bill McLean is the best, up front, straight forward, compassionate, and honest. Can't ask for more than dealing with the service department at Otto. Bill McLean is the best, up front, straight forward, compassionate, and honest. Can't ask for more than that! More
by WLUNDGREN3
June 04, 2019
Inspection It was simple and always nice seeing everyone there. Nice seeing all the pretty Cadillacs Lol so clean too. Oh and love that they wash the car. It was simple and always nice seeing everyone there. Nice seeing all the pretty Cadillacs Lol so clean too. Oh and love that they wash the car. More
by DENA2112
June 04, 2019
Steve Lemon always treats me fairly. I would recommend him. Steve Lemon provided me with the information I needed to make the right decision on which vehicle was best for me. He offered me a good deal right up Steve Lemon provided me with the information I needed to make the right decision on which vehicle was best for me. He offered me a good deal right up front. Steve is a man you can trust. More
by patrician7
June 02, 2019
Excellent Service I had three recalls on my Saturn Ion coupe, and they fixed all of them in less than an hour. It was really fast and satisfying and I’m happy with the I had three recalls on my Saturn Ion coupe, and they fixed all of them in less than an hour. It was really fast and satisfying and I’m happy with the service More
by miaadb
Employees Worked With
Donald Bisesti
May 31, 2019
As great as always . Service , people and experience are great. Helpful and informative and place is very neat too. I ve been there as many times as I can remember and n . Service , people and experience are great. Helpful and informative and place is very neat too. I ve been there as many times as I can remember and never had any problem. More
by lionmig2
May 30, 2019
Timely and great service Fantastic job, quicker than expected. Easy drop off, nice waiting area, and best of all great communication throughout the process. Reasonably price Fantastic job, quicker than expected. Easy drop off, nice waiting area, and best of all great communication throughout the process. Reasonably priced and fair. Well done More
by Hockey bus
Employees Worked With
May 25, 2019
Two Recalls taken care of Bill McLean as always is one the very best service advisors I have dealt with. The Otto Cadillac service and employes have always done a good job. Bill McLean as always is one the very best service advisors I have dealt with. The Otto Cadillac service and employes have always done a good job. More
by WAH12053
Employees Worked With
May 24, 2019
Excellent Service I was able to get an appointment quickly. Dropped the car off the night before and they got the car in and done. The tech found the issue and resolved I was able to get an appointment quickly. Dropped the car off the night before and they got the car in and done. The tech found the issue and resolved it. More
by DAN B
Employees Worked With
