Otto Cadillac

So happy to be able to use my touch screen My Touch screen stopped working, Was afraid it would be a large expense. Bill gave me the option to replace the touch screen. It was ordered but I My Touch screen stopped working, Was afraid it would be a large expense. Bill gave me the option to replace the touch screen. It was ordered but I didn't get the notification it was in. Not sure how they notified me. Once I called to see if it was in I was advised it was sent back. A few days later I called again and made an appointment for the following week. It was back at the dealership on the day of my appointment and installed. Thank you for helping me resolve my problem. More

excellent Everything went smooth and easy. Very knowledgeable. All questions were answered and explained. Also helped with setting up phones, apps and explained Everything went smooth and easy. Very knowledgeable. All questions were answered and explained. Also helped with setting up phones, apps and explained options on the dashboard. More

Service was great As always, I have nothing but raves for the service center. They are fantastic. However, I used the mobile app to set up an appointment, and it neve As always, I have nothing but raves for the service center. They are fantastic. However, I used the mobile app to set up an appointment, and it never registered with the service center. As a result, I was there for over 1.5 hours for an oil change. I am very proficient with technology, and know I completed the appointment online, but it never got there. Bill McLean was awesome, as he always is whenever I have gone there for service. More

Wonderful experience. Extremely satisfied Steve and Ian proved to friendly and polite. They answer ed my questions clearly and honestly. I’m very satisfied and would recommend Otto Cadillac to Steve and Ian proved to friendly and polite. They answer ed my questions clearly and honestly. I’m very satisfied and would recommend Otto Cadillac to my friends and family More

My XT-4 Steve LeMon was incredibly helpful in finding the right car for me. He walked me through all of my options and took the time to explain even the small Steve LeMon was incredibly helpful in finding the right car for me. He walked me through all of my options and took the time to explain even the smallest details. I never felt rushed or pressured. I would highly recommend sitting down and working with Steve!! More

Oil change This dealership is very clean. The staff is very friendly. I was in for service. I had an oil change and tire rotation on my XT5. It was done ve This dealership is very clean. The staff is very friendly. I was in for service. I had an oil change and tire rotation on my XT5. It was done very quickly and my vehicle was washed and dried. I was very pleased with my service experience at the dealership More

Otto Caddy: Luv this joint From setting appointment to getting me out in under an hour, as promised, Bill McLean was the best! Courtesy car wash is a classy touch. So glad I c From setting appointment to getting me out in under an hour, as promised, Bill McLean was the best! Courtesy car wash is a classy touch. So glad I chose OTTO! More

The process was made easy. Sean and Ian were really helpful getting me through this process from picking out the car to funding to driving away in a beatiful Cadillac Coupe! Th Sean and Ian were really helpful getting me through this process from picking out the car to funding to driving away in a beatiful Cadillac Coupe! Thanks guys! More

Excellent They treat you with respect courteous kindness doesn't feel like a service center feels like your best friend's garage. I'm recommending a raise for a They treat you with respect courteous kindness doesn't feel like a service center feels like your best friend's garage. I'm recommending a raise for all of them outstanding job More

Feels like home at Otto I purchased my car in 2009 & ever since then, I’ve taken my car to Otto for scheduled maintenance and emergencies. I’m on a first-name basis with ever I purchased my car in 2009 & ever since then, I’ve taken my car to Otto for scheduled maintenance and emergencies. I’m on a first-name basis with everyone & feel respected by everyone, especially Bill McLean who answers all my detailed questions & is patient when dealing with my ”extreme attention to detail.”. I know I pay a little more having work done at the dealership but it’s worth it. They’ve never steered me wrong or tried to sell me a repair I didn’t need. I trust them. This last visit, I also spent time with Ian while I explored extending my warranty. There was no high-pressure sales pitch & I felt at ease dealing with him. Thank you! Krista Hawk More