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Otto Cadillac
Albany, NY
1,950 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,950 reviews
January 22, 2020
Another pleasant experience at Otto! Dealing with Declan and Ian was a real pleasure. They are respectful and knowledgeable ! This is our third purchase from this dealership and buying a Dealing with Declan and Ian was a real pleasure. They are respectful and knowledgeable ! This is our third purchase from this dealership and buying a vehicle is still a pleasure at Otto! More
by capsrus2
Verified Customer
January 22, 2020
Pleasant and timely visit. A loaner was provided so I was able to run my errands. I really appreciate this as I am able 40 minutes away! able to run my errands. I really appreciate this as I am able 40 minutes away! More
by MBUCCIFE
January 22, 2020
Great service Bill has worked with me several times. I appreciate his candid advice about what's needed, and what's not. The work was done as requested, on time. Wh Bill has worked with me several times. I appreciate his candid advice about what's needed, and what's not. The work was done as requested, on time. What else can be needed? OK, perhaps a wider range of teas in the spotless waiting area More
by RICH43
Employees Worked With
January 20, 2020
great experience This is the 3rd vehicle we have bought at this dealership and again great experience. Steve is always a pleasure to deal with and we are enjoying our This is the 3rd vehicle we have bought at this dealership and again great experience. Steve is always a pleasure to deal with and we are enjoying our new vehicle. More
by NGORE7
January 20, 2020
Customer Service This service department is top notch! There service department is the best! Bill offered to put my new license plate braket on at anytime. I just love This service department is top notch! There service department is the best! Bill offered to put my new license plate braket on at anytime. I just love their service department.Highly recommend. More
by DEBORAJMALONEY
January 17, 2020
it was good I think senior management should be around when a customer buys a new car, Also feelthey should have a new car delivery or pickup area not just outsid I think senior management should be around when a customer buys a new car, Also feelthey should have a new car delivery or pickup area not just outsideinthe weather More
by TRIGR1633
Employees Worked With
January 15, 2020
My recent visit was extremely efficient, and the service was excellent. I have only had fantastic service from this dealership.Everything was taken care of in a very orderly fashion, and I was back on the r was excellent. I have only had fantastic service from this dealership.Everything was taken care of in a very orderly fashion, and I was back on the road quite quickly. More
by TEDWLADIS
Employees Worked With
January 14, 2020
Error Corrected After a previous inspection the battery bracket was not replaced leaving the battery loose in the compartment (a safety hazard). I arrived at OTTO wit After a previous inspection the battery bracket was not replaced leaving the battery loose in the compartment (a safety hazard). I arrived at OTTO without an appointment to have this issue addressed. Without hesitation they examined the problem and fixed it. Just what I have come to expect and appreciate about the service here. More
by dwyerr1948
January 10, 2020
Excellent All the staff at Otto are informative and helpful in every way. The work is done in a timely and friendly manner. Always a positive experience. All the staff at Otto are informative and helpful in every way. The work is done in a timely and friendly manner. Always a positive experience. More
by tr.golden
January 08, 2020
I was not given a call advising of the status of my vehicle, but I called and was told it was ready? Ready?!? What was wrong with it. Improve the communication. Also if they want to take time to give a vehicle, but I called and was told it was ready? Ready?!? What was wrong with it. Improve the communication. Also if they want to take time to give a car wash also add a quick vacuum if your in my car doing work. More
by Jalaun
Employees Worked With
Bob
