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Otto Cadillac
Albany, NY
2,015 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,015 reviews
June 04, 2020
The service staff was very courteous, knowledgeable and helpful . I was in for a double headlight replacement on my 2015 XRS offered by the manufacturer. They were nice enough to store the headlight asse helpful . I was in for a double headlight replacement on my 2015 XRS offered by the manufacturer. They were nice enough to store the headlight assemblies for a couple of months until the COVID-19 pandemic cooled a little. They were all ready for me when I was able to finally come in. Thank you for the hassle free service.. More
by tpowell68
Verified Customer
June 04, 2020
New Car Purchase This is the second Cadillac I have purchase from Steve LeMon at Otto Cadillac and have had great experiences with him both times. In addition, all st This is the second Cadillac I have purchase from Steve LeMon at Otto Cadillac and have had great experiences with him both times. In addition, all staff at Cadillac are pleasant, and helpful. The new normal in car-buying was even a smooth and comfortable one. More
by JANETGUNDRUM21
June 02, 2020
I had a question after my car was inspected the being of April spoke to Leslie she was Suppose call me back still waiting for her call back two months later April spoke to Leslie she was Suppose call me back still waiting for her call back two months later More
by lillpaul1492
Employees Worked With
John White
May 22, 2020
Even with Covid-19 cars need attention While most of America is closed for business the essential needs of car owners are being met at OTTO Cadillac, in a clean safe environment consistent While most of America is closed for business the essential needs of car owners are being met at OTTO Cadillac, in a clean safe environment consistent with CDC & NYS health Dept. guidelines. Otto had a choice to close but they chose to service their clients needs, that speaks volumes about how customers are treated there. More
by dwyerr1948
Employees Worked With
John White, Allison Anaya
May 21, 2020
Ottos people are top notch and made the car buying experience as comfortable as it could be during these strange times. We will come back for future purchases. experience as comfortable as it could be during these strange times. We will come back for future purchases. More
by TROYHAL
May 19, 2020
Great fast service Had them check an issue with the power seats that wasn't on the original appointment request. Took the time to take care of the problem. Had them check an issue with the power seats that wasn't on the original appointment request. Took the time to take care of the problem. More
by LFREEMA1
May 18, 2020
Great staff and very responsive. Easy delivery and buying process. Would highly recommend to family and friends. Get yourself a luxury class car with a first class dealership. process. Would highly recommend to family and friends. Get yourself a luxury class car with a first class dealership. More
by MFOSTER1219812
May 18, 2020
Awsome Good test drive, purchase experience knowledge of staff It was quick even with covid19 going on. Actually I liked it better than normal car shopping. Good test drive, purchase experience knowledge of staff It was quick even with covid19 going on. Actually I liked it better than normal car shopping. More
by DLAZARUS54
May 17, 2020
I have bought 3 new Cadillacs, soon to be 5, from the Otto boys. Everybody there is the best! No complaints at all, thanks! Bill Zaleski Otto boys. Everybody there is the best! No complaints at all, thanks! Bill Zaleski More
by wrz@instrumentratings.com
May 16, 2020
The dealership is staffed with familiar employees and excellent customer service. The pricing is fair for the products and services provided. The waiting area is clean and easily accessible to the showr excellent customer service. The pricing is fair for the products and services provided. The waiting area is clean and easily accessible to the showroom. More
by EVANOFFKB
