Otto Cadillac

The difficult to achieve made simple I just negotiated with OTTO Cadillac to buy a new car. For the first time in my life I did it over the phone and on the internet. While this may sound I just negotiated with OTTO Cadillac to buy a new car. For the first time in my life I did it over the phone and on the internet. While this may sound difficult the leadership and staff at OTTO Cadillac made it relatively easy. At the end of the day all I had to do is sign and drive away. At no time was I concerned about Covid-19 as the dealership had that covered with strict adherence to all CDC and NYS Health Dept guidelines. The people of OTTO Cadillac from Chris OTTO on down are a pleasure to deal with. They don't run you around the barn and attempt to confuse the issue with a lot of double talk and jargon. It's just straight up "this it what was can do". They do take extraordinary measures to make the deal fit your needs and budget. They don't look to squeeze every last nickle out of you. What they do is sell you a car, and after all that's what you are there for. Great job everyone. More

From our initial inquiry and test drive to completion of the lease purchase agreement Ian Maher was there for us every step of the way. He took care of everything! the lease purchase agreement Ian Maher was there for us every step of the way. He took care of everything! More

Steve Lemon rocks. He’s the reason I’m back for my third new Cadillac. The service I had did my first two was also superb. new Cadillac. The service I had did my first two was also superb. More

Good service. Was a little disappointed that they forgot to put my new registration on after they say they would. After buying tires I think they forgot. to put my new registration on after they say they would. After buying tires I think they forgot. More

Went the extra mile! Roger was my advocate for dealing with a difficult glass installation subcontractor. He told me "whatever it takes, we'll get it done". And he did. Roger was my advocate for dealing with a difficult glass installation subcontractor. He told me "whatever it takes, we'll get it done". And he did. More

The service staff was very courteous, knowledgeable and helpful . I was in for a double headlight replacement on my 2015 XRS offered by the manufacturer. They were nice enough to store the headlight asse helpful . I was in for a double headlight replacement on my 2015 XRS offered by the manufacturer. They were nice enough to store the headlight assemblies for a couple of months until the COVID-19 pandemic cooled a little. They were all ready for me when I was able to finally come in. Thank you for the hassle free service.. More

New Car Purchase This is the second Cadillac I have purchase from Steve LeMon at Otto Cadillac and have had great experiences with him both times. In addition, all st This is the second Cadillac I have purchase from Steve LeMon at Otto Cadillac and have had great experiences with him both times. In addition, all staff at Cadillac are pleasant, and helpful. The new normal in car-buying was even a smooth and comfortable one. More

Even with Covid-19 cars need attention While most of America is closed for business the essential needs of car owners are being met at OTTO Cadillac, in a clean safe environment consistent While most of America is closed for business the essential needs of car owners are being met at OTTO Cadillac, in a clean safe environment consistent with CDC & NYS health Dept. guidelines. Otto had a choice to close but they chose to service their clients needs, that speaks volumes about how customers are treated there. More

Ottos people are top notch and made the car buying experience as comfortable as it could be during these strange times. We will come back for future purchases. experience as comfortable as it could be during these strange times. We will come back for future purchases. More