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Otto Cadillac
Albany, NY
2,016 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,016 reviews
November 06, 2020
Bill always does a great job meeting my needs in the service department...Makes sure I have a loaner car ready to go and gets me on my way quickly.. service department...Makes sure I have a loaner car ready to go and gets me on my way quickly.. More
by rpkinley
Verified CustomerEmployees Worked With
November 05, 2020
Fast and easy service. Bill had me back on the road again quickly and had a resolution to my problem planned in a few hours. quickly and had a resolution to my problem planned in a few hours. More
by HILDO3
Employees Worked With
November 04, 2020
The car did not have a full tank of gas when sold to us. That was very disappointing. We weren’t told what grade octane the car required. That was very disappointing. We weren’t told what grade octane the car required. More
by NSSINGH40
November 02, 2020
I had such a great experience upgrading my car!! This is my second time purchasing at Otto and I would definitely recommend to all friends and family my second time purchasing at Otto and I would definitely recommend to all friends and family More
by GMH213
October 31, 2020
Loved buying from the Otto Cadillac family! Everyone was super helpful and friendly. My salesman Sean was very knowledgeable and understanding to what I wanted. super helpful and friendly. My salesman Sean was very knowledgeable and understanding to what I wanted. More
by PIERCE.DENISE
Employees Worked With
October 31, 2020
Great customer service! No pressure selling. Staff were very informed about the vehicles and ready to answer any questions. Process was seamless and efficient. Great experience. very informed about the vehicles and ready to answer any questions. Process was seamless and efficient. Great experience. More
by SHAWNA9180
October 29, 2020
The level of servicing the customer was 5 stars all the way! Especially compared to all the negative experiences I had with land Rover Albany. way! Especially compared to all the negative experiences I had with land Rover Albany. More
by DENNKKD
October 20, 2020
From the second I made the appointment, getting several reminders, being met at the garage door by the service manager, the ease of getting a loaner, and the communication after the service was done was aw reminders, being met at the garage door by the service manager, the ease of getting a loaner, and the communication after the service was done was awesome More
by FHOBANJR
October 16, 2020
Excellent service as usual, always treated as a part of the Otto family, Service is handled in a very professional way, on time and done right. A+ all the way around. the Otto family, Service is handled in a very professional way, on time and done right. A+ all the way around. More
by RayNan
October 16, 2020
Everyone was helpful and very nice! Went in for service and was pleased! Great atmosphere and waiting area if you choose to stay onsite to wait for your vehicle. and was pleased! Great atmosphere and waiting area if you choose to stay onsite to wait for your vehicle. More
by tmny2112
Employees Worked With
