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Otto Cadillac
Albany, NY
2,020 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,020 reviews
August 28, 2021
The people are completely professional from start to finish .Friendly knowledgeable and have great service.They take their time with you ,you don’t feel like they are rushing you,and they explain everyt finish .Friendly knowledgeable and have great service.They take their time with you ,you don’t feel like they are rushing you,and they explain everything so you really understand. The staff is Awesome I won’t go anywhere else!! Thanks More
by Bvyankees
Verified Customer
August 28, 2021
Very good experience, great customer service. Bill was great provided recommendations with explanations. Very attentive, kept me informed on progress of service while I waited. great provided recommendations with explanations. Very attentive, kept me informed on progress of service while I waited. More
by hower1754
August 27, 2021
Bill is awesome! Great value, great product. Friendly staff, clean facility. Love my vehicle! Quiet and professional environment. Will definitely return for service in the future. staff, clean facility. Love my vehicle! Quiet and professional environment. Will definitely return for service in the future. More
by Hjwilson0829
August 26, 2021
Courteous. Accommodating. Efficient. Otto goes out of it's way to make your day better than you thought it was going to be. Highly recommend it's way to make your day better than you thought it was going to be. Highly recommend More
by KVH
August 26, 2021
Excellent service. Bill in the Service Department is outstanding. Very knowledgeable and friendly. We have purchased several new Cadillacs over the years and have been very happy with both the cars and outstanding. Very knowledgeable and friendly. We have purchased several new Cadillacs over the years and have been very happy with both the cars and the service! Very happy with Otto. More
by Mark
August 25, 2021
My service attendant Bill was timely and provided wonderful service and gave me information about upcoming needs. Also, asked about possible trade and Sean was able to answer all my questions wonderful service and gave me information about upcoming needs. Also, asked about possible trade and Sean was able to answer all my questions More
by Burns329
August 24, 2021
They were prompt when I arrived. After checking the car, they explained what needed to be done and gave an approximate cost to expect. Dealership was clean and friendly. they explained what needed to be done and gave an approximate cost to expect. Dealership was clean and friendly. More
by Golfstrk23
Employees Worked With
Breah Burns
August 24, 2021
Mike was the beat sales person that I ever dealt with , he wasn’t pushy , he know all about all the features in my new vehicle. And the the finance guy Terry was so great explaining all of our contract to he wasn’t pushy , he know all about all the features in my new vehicle. And the the finance guy Terry was so great explaining all of our contract to us .. I would definitely recommend all my friend and family to buy a vehicle from Ottos More
by Riddle
August 21, 2021
The dealership is very clean. The customer reps are helpful and answer all questions. I like that there was also free coffee and bottled water. helpful and answer all questions. I like that there was also free coffee and bottled water. More
by ksbrennan
Employees Worked With
August 19, 2021
Almost a pleasure to come in for an oil change. As an added bonus I was provided some insight into what may be my next vehicle added bonus I was provided some insight into what may be my next vehicle More
by tseeley2000
