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Otto Cadillac
Albany, NY
2,020 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,020 reviews
January 03, 2022
Was outstanding as usual. Everyone was very courteous and helpful. Felt very safe and protected. helpful. Felt very safe and protected. More
by Jim
Verified Customer
December 31, 2021
Dropped off car and was greeted by friendly service personal. Car rental was great and had my car back on time as they promised. personal. Car rental was great and had my car back on time as they promised. More
by Kross21
Employees Worked With
December 30, 2021
The service was punctual, complete and user friendly. Very pleasant surroundings and service manager was very helpful. Very pleasant surroundings and service manager was very helpful. More
by wvacca
Employees Worked With
December 30, 2021
The staff, especially Bill, was polite and helpful. Clean faculty. Car was clean upon return. faculty. Car was clean upon return. More
by cadillacfam
December 29, 2021
Had only one issue, brought the car in for loud tire noise 3 times, each time I was told the run flat tires were known for being noisy, the car was never road tested ,at the last visit for another issue noise 3 times, each time I was told the run flat tires were known for being noisy, the car was never road tested ,at the last visit for another issue I was told the tires were defective and needed replacement, just wished they had road tested it on the first complaint.Bought it used as certified with approximately 23k miles and ended up replacing all 4 tires at 30k ,it just didn't settle well with me More
by rlapishka
Employees Worked With
December 28, 2021
Friendly and thorough service staff. Concerned about correcting my car’s issue. Kept me informed while my car was being worked on. correcting my car’s issue. Kept me informed while my car was being worked on. More
by mahara
Employees Worked With
December 25, 2021
From my salesman to my service director. They are nothing but the best. They know your name and treat you with respect. All the time. I’ve been doing business with them since the late 80’s. but the best. They know your name and treat you with respect. All the time. I’ve been doing business with them since the late 80’s. More
by debkhook
December 24, 2021
Excellent service. I’m very satisfied and highly recommend them. I will come back. For service recommend them. I will come back. For service More
by Sagamore
Employees Worked With
December 23, 2021
Friendly n knowledgeable great experience Computer tech was wonderful n very helpful knew his stuff was wonderful n very helpful knew his stuff More
by gerribarry70
December 22, 2021
My car was washed very poorly. The entire underpanel was never touched. My windshield was not touched. There were smudges of dirt all around the exterior of the car. Carol Cascio never touched. My windshield was not touched. There were smudges of dirt all around the exterior of the car. Carol Cascio More
by ccascio
