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Otto Cadillac
Albany, NY
2,659 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,659 reviews
May 27, 2026
Solid team here. I had a difficult problem and they saw it through and got it done. Will be back. Amber was on top of it! I had a difficult problem and they saw it through and got it done. Will be back. Amber was on top of it! More
by BRANDONHOSIER
Verified CustomerEmployees Worked With
May 26, 2026
Excellent service and Friendly atmosphere ! Amber Young went over and beyond helping me understand my questions and service needs! Thank you Amber! 5+ Amber Young went over and beyond helping me understand my questions and service needs! Thank you Amber! 5+ More
by jean.pawelek@gmail.com
May 25, 2026
We have been dealing with BMW for the last 20+ years, and I have to say that the experience of purchasing the Cadillac was exceptional. Declan was outstandin. I have to say that the experience of purchasing the Cadillac was exceptional. Declan was outstandin. More
by ghurd0
May 25, 2026
As a repeat family of customers we are always treated fairly at Otto. Amber and Billy in service go above and beyond to help us each time. fairly at Otto. Amber and Billy in service go above and beyond to help us each time. More
by LAHENZEL331
May 24, 2026
Disappointed. The whole reason I was there did not fully get addressed. The technology was not fully explained. The dent that was being pulled out should have been The whole reason I was there did not fully get addressed. The technology was not fully explained. The dent that was being pulled out should have been covered. The estimate was low and several member s at the dealership felt it should have been covered too. Bill said it was washed inside and out and it clearly wasn't even washed outside. More
by colleenmulter
May 23, 2026
I experienced great service. Amber was very friendly and helpful with everything that I needed. I love going to otto Cadillac. Amber was very friendly and helpful with everything that I needed. I love going to otto Cadillac. More
by Jaymo518
May 23, 2026
Easy to deal with and they made the whole process pleasant. No pressure at all. pleasant. No pressure at all. More
by sandlakedc
May 22, 2026
Best service, nicest people! ! Bought our first new car at Otto in 2015 from Ian. From the receptionist, through service and everyone else the people are awesome. ! Bought our first new car at Otto in 2015 from Ian. From the receptionist, through service and everyone else the people are awesome. More
by Sam
May 21, 2026
Courteous and professional greeting with mini. al wait time in lounge. No attempt to 'upsell' anything. Car returned washed and in good order al wait time in lounge. No attempt to 'upsell' anything. Car returned washed and in good order More
by AlbanyGary1
Employees Worked With
Bill Mclean
