Orlando Dodge Chrysler Jeep

My daughter brought in her 2002 Dodge Neon. She had been informed that there was an issue with her transmission by a local mechanic prior to this visit. She was also told to bring it to Orlando Dodge. These informed that there was an issue with her transmission by a local mechanic prior to this visit. She was also told to bring it to Orlando Dodge. These so called mechanics analyzed her car and came up with a $2325.00 price tag for repair. She then called me and I said I'd come out there. When I arrived, she had been talked into purchasing another vehicle. I stoppped her from signing the papers and had the car towed home. I then brought the car to a transmission expert and he informed me that the codes showed that the #1 and #3 cylinders were misfiring. Gee, lo and behold the car needed plug wires. I RECOMMEND THAT NOONE EVER BRING THEIR CAR FOR SERVICE TO THIS DEALER!!! More

Javier was pleasant and courteous, he did not ask to to many personal questions. He kept to the task of showing us the various vehicles we wanted to see and test drive. There was no pressure to buy and no many personal questions. He kept to the task of showing us the various vehicles we wanted to see and test drive. There was no pressure to buy and no rush to make any decisions. The sales staff was pleasant and courteous. More

I bought two Dodges in the past years; a Caravan from Orlando Dodge, and a Ram 4x4 from another dealer. My Ram's dashboard cracked, terribly, just like virtually everyone else's (just like my Caravan dr Orlando Dodge, and a Ram 4x4 from another dealer. My Ram's dashboard cracked, terribly, just like virtually everyone else's (just like my Caravan dropping the tranny 2x)...anyway, data is splashed on the web about Chrysler KNOWING about the cracking dash issue. When I called them, I received a case number and a requirement to have a dealer only diagnose the cracked dash. When I emailed the service dept, I received a short, curt, response from Isaacson about the cost of replacement. When I took the truck in, I coincidentally ran into him at the service counter. He basically refused to assist me, and finally after huffing about it, mumbling that Orlando Dodge wasn't going to deal with it, walked out and replied, "Yep, the dash is cracked, I see it..." with great deal of sarcasm.... Keep in mind I reminded him that I ONLY needed a diagnosis, and I wasn't asking Orlando Dodge to buck up and fix anything, yet he kept his defensive and rude posture throughout the short 30 seconds I managed to pry him from his stool. As I turned to ask him another question, he was already headed back in the door. In these tough economic times, there is much more qualified and professional help out there. Loyal customers deserve better treatment. More

Great dealer to work with. Most important one of the most honest and upfront dealers I have ever dealt with. Juan was a super sales person, whom kept in touch with me at all times. I never had to call most honest and upfront dealers I have ever dealt with. Juan was a super sales person, whom kept in touch with me at all times. I never had to call him, he always followed up. You will not be dissapointed dealing with this family owned dealership, and no need to shop elsewhere. More

Money was tight when I first moved here 2 years ago so a friend of my daughter gave me a coupon so I could keep up regular oil changes on my '99 Cherokee and I have returned every three months for oil chang friend of my daughter gave me a coupon so I could keep up regular oil changes on my '99 Cherokee and I have returned every three months for oil changes ever since. On a Thursday, the night before I was scheduled to fly home for my mother's 80th birthday (my birthday gift from my children), I left the headlights on while at work, the battery died, the hood latch handle broke off, and it took more than 3 hours for AAA to find a tow truck. Meanwhile I spoke to Service Advisor Doug Mundinger. He found my car in the system, gave me a ballpark quote on repairing the hood latch, oil change and some other needed maintenance, and started a service ticket. The driver dropped the car after service hours but said I didn't have to be there so my daughter picked me up right from work. The next morning before my flight I spoke with Doug and he took care of finding and checking in the Jeep without me having to be there in person. I returned late Sunday night and talked to Doug early Monday morning. He called me back a short time later with the final quote and even used the oil change coupon I left on the front seat. My daughter dropped me off to pay the bill and I was on my way to work in less than 15 minutes. While this could have ruined my only trip home since I relocated to Orlando, Doug and the Service Techs at Orlando Dodge (and the other Doug at Massive Towing) rescued me and made it possible to leave on time. Both bills were less than expected which was a wonderful surprise. More

Orlando Dodge has been in business in Orlando for many years. I like the family atmosphere and the people that I dealt with while searching for my replacement car. Everyone I encountered was very helpfu years. I like the family atmosphere and the people that I dealt with while searching for my replacement car. Everyone I encountered was very helpful and knowledgeable and treated me with respect. I would recommend this dealership to anyone because of their professionalism. More

Our overall experience was exceptionally smooth. Ani made us feel at ease with his no-pressure approach, and was eager to achieve for us the price and deal we required. Charlie in the Finance Departmen made us feel at ease with his no-pressure approach, and was eager to achieve for us the price and deal we required. Charlie in the Finance Department was also very friendly and we really appreciated his no-pressure approach as well when it came to any add-ons. We are very pleased with the vehicle and would most certainly refer friends to Orlando Chrysler Jeep Dodge. More

My back passenger side window fell down in the door of my 2003 Jeep Liberty. I waited between 10-15 minutes until I was acknowledged. It was a very busy day in there. Once I got to Doug all was well. He w 2003 Jeep Liberty. I waited between 10-15 minutes until I was acknowledged. It was a very busy day in there. Once I got to Doug all was well. He was very friendly and helpful. He told me he was going to ask his manager if the work could be covered by warranty so I wasn't charged and it was taken care of. My only complaint is that the service receipt I received when I dropped the Jeep off said it would be ready by 5pm. It wasn't ready until 10am the following morning. It wasn't a big deal but when you expect something at a specific time you expect it to be ready. Had the receipt said 10am the following day I wouldn't have had an issue. Overall, I was happy with Doug and the service and will go back to this particular dealership. More