Open Road of Bridgewater

I went to Open Road for ML350. Luis and Jason(manager of sales) are really friendly and professional. They showed me the functions of the car and gave me the best price comparing with other dealership. They sales) are really friendly and professional. They showed me the functions of the car and gave me the best price comparing with other dealership. They helped me to prepare the different form and helped me to prepare the credit application(get the very low rate). They made the whole purchasing process very smoothly and quickly. When I picked up my car, it only took me about 1 hour to finish all of the paperwork and drove the car home since they did wonderful job. I would like to give the best rate to this dealership based on Luis and Jason's work. I will definitely recommend my friends to go open road for their future cars. and for myself, I would like to do my service since their professional work. More

I can only speak to the purchasing experience, I let them talk me into the additional protections that they tack on at the end of the deal, and had complete remorse. They actually rewrote the purchase at my talk me into the additional protections that they tack on at the end of the deal, and had complete remorse. They actually rewrote the purchase at my request a day later, even after all paperwork was signed and done, they provided me with a brand new contract, removing the additional packages. That's service and ensuring the customer is happy! More

Jason was great in explaining all of the features of the Jason was great in explaining all of the features of the new ML 350. He knew the answer to all of my questions and was a pleasure to talk to. We ma Jason was great in explaining all of the features of the new ML 350. He knew the answer to all of my questions and was a pleasure to talk to. We made a great deal and I enjoyed the experience. I recommend this dealership for their integrity for quality. They pay attention to detail as you would expect. The dealership set up is exquisite. I feel that they treated my brother and I with courtesy and respect. We all enjoyed our time at the dealership. Jason and Luis did a fantastic job assisting me with the functions of my car. He also was very polite to us. I have never had this great of an experience buying a car. Truly a dealership that is dedicated to customer satisfaction and it shows. I would recommend this dealership for anyone seeking to buy a Mercedes. This car is amazing from the interior to the body to the overall experience of driving this car. Truly and amazing car, dealership, seller (Jason), and experience all together. Thank you for the experience and an amazing car for years to come. Thanks so much. More

I just picked up my gently used 2012 BMW 535ixdrive from Open Road MB. courtesy of Ashley Gaydosh. She was very friendly and offered me all the assistance over phone. Extremely courteous. She arranged that Open Road MB. courtesy of Ashley Gaydosh. She was very friendly and offered me all the assistance over phone. Extremely courteous. She arranged that I meet with the Manager Issac Morgan and salesman Mark. Mark did a truly superb job from my initial contact with the dealership, through delivery of the vehicle. Mark made it his priority to make sure I was satisfied with my purchase. He was persistent and it paid off -- he got me the right deal for this vehicle. I also met with the manager of Issac Morgan. He also went the extra mile to ensure I got the best deal. The extra effort by both Mark and Issac earned them this sale and likely a few more in future years. Mark went above and beyond during delivery of the car, showing me and going overall the features of the car and especially the electronics. Even after getting delivery of the vehicle, I am in touch with Ashley and she is very helpful. More

Being a former customer of bridgewater, I was very disappointed in the lack of professionalism this time around. The right hand does not know what the left hand is doing at this dealership. Including disappointed in the lack of professionalism this time around. The right hand does not know what the left hand is doing at this dealership. Including the finance dept. I had my time wasted for hours. Between Jason and Greg, one lied and the other sweared to it. They went as far as telling me to switch my insurance from my S550, to the car I was purchasing, the E350, to make sure I did it before I got to the dealership, this way I could just sign the paperwork and go, everything was ready. LIE,LIE,LIE, I arrived at the dealership after not even a courtesy phone call!! and was informed that the deal Jason wrote up does not exist and cannot be financed. They could of cared less.... I left work early and drove from NY to NJ for nothing, and also had no insurance on my 100.000.00 S550, SUPER... Jason did not even have the respect for me to be there, and Greg left because of a food allergy..... Whatever.... I spoke to some lady in the finance dept, who was just putting all the blame on them.... I dealt with bridgewater 3 years ago and it was fine. I did not see a single person there from 3 years ago, the whole staff is new.... What a circus .... Shame on Mercedes Benz for letting these so called professionals sell there luxury cars. Never again....... Ray catena here I come. More

As simple as it sounds Mike Verchio was the reason why I purchased from this store. I work in the area and recently received a promotion so I wanted to upgrade my car to a luxury brand. So I tried the BMW 3 purchased from this store. I work in the area and recently received a promotion so I wanted to upgrade my car to a luxury brand. So I tried the BMW 335 out at the Bridgewater store the service there was horrible. I then decided to just take a look at the Mercedes 300, I was just looking at the cars and was approached by Mike he started going over the cars he had in inventory and none were really what I was looking for. Mike told me that the store was a volume dealer and by next week there should be more cars that I might like. On Thursday of the following week Mike gives me a call and asked if I can stop by during lunch because a car arrived that fits what I wanted. After going back to the store he was right it was what I wanted, Mike made the buying experience a fantastic one, I remember him saying finding the car is the hardest part the numbers are the easiest part. Thanks again Mike More

I recently had the pleasure of working with Michael Vurchio at Open Road Mercedes. He helped me find the perfect car. He was extremely knowledgeable and answered all of my questions with such expertise Vurchio at Open Road Mercedes. He helped me find the perfect car. He was extremely knowledgeable and answered all of my questions with such expertise and patience. He went above and beyond and made the entire car buying process very easy and enjoyable. I highly recommend Michael to anyone and everyone. I will definitely return to him in the future. More

I bought a car a couple of months ago from Mike Vurchio, he recently contacted me and asked to post something on this site. I was more then happy to do so, he's sales technique is nothing less then amazing. he recently contacted me and asked to post something on this site. I was more then happy to do so, he's sales technique is nothing less then amazing. He is not a pushy type or a typical car salesman with the old tricks. After being a loyal customers with another Mercedes Benz store they lost my business because of Michael. He helps me with making service appointments and is always there when I call he's cell. After reading the other reviews about him I can tell he's a valuable asset to Open Road Auto Group and more importantly Mercedes Benz. I highly recommend Mike there is no one else that compares to he's talent. More

My husband and I went to the dealer on Saturday to return a lease but upon arrival were advised that cars can only be returned Monday - Friday because the employee that handles it only works those days. Nee a lease but upon arrival were advised that cars can only be returned Monday - Friday because the employee that handles it only works those days. Needless to say we were very disgusted after driving 30 minutes to get there. It's unbelievable that all salesmen don't perform this simple function let alone that they will sell you a car on a Saturday but won't let you return it on a Saturday. We left Open Road and drove to another Mercedes dealership who kindly re-inventoried the car for us - no questions asked. We also ended up purchasing a new Mercedes from them since their customer service was so amazing. Too bad for Open Road. They lost out on a valuable sale from a returning customer who had purchased several vehicles from them in the past. So thanks for nothing Open Road. Well actually thanks for inadvertently sending us to a new dealership for a more pleasurable experience. More

I have only extremely favorable comments to make regarding my experiences with Open Road MB of Bridgewater. We purchased a CPO GL 450 from Open Road in February 2013, were delighted with the sales regarding my experiences with Open Road MB of Bridgewater. We purchased a CPO GL 450 from Open Road in February 2013, were delighted with the sales team then and continue to be consistently delighted by the service department since. We have,on 2 occasions, had several minor service (the car was in "like new" condition when we purchased it) needs since purchasing our vehicle and found the following to be the case on both occasions: 1) We were able to schedule our service appointments at the date and time which worked best for us without any difficulty whatsoever. 2) On both occasions, we were given a brand new model loaner car in pristine condition. Further, the features of the loaner were thoroughly explained to us before our departure, making the adjustment from our 2010 model smooth and comfortable. 3) We were updated regularly throughout the service process and our car was ready for us either before or at the day/time promised. 4) At all times we were treated with the utmost respect and professionalism by each Open Road representative with whom we worked. In particular, Brad Onuska and Peter Lomando with the Service Dept. make us feel like we are their only clients and that our business truly matters to them. They repeatedly extend to us a level of courtesy and dedication that is truly commendable. I would highly recommend Open Road MB of Bridgewater to anyone in need of MB sales or service. The facility is tremendously clean and comfortable and the work we have had done has been of the highest quality. That said, it is the caliber of the staff of the service department that keeps us returning for our service needs and the caliber of the sales team that will bring us back to Open Road when it is time for us to purchase our next MB. More