Open Road Subaru

Everyone here is always a pleasure to work with and very personable. They go above and beyond to ensure they find the vehicle with which you’re satisfied and happy. personable. They go above and beyond to ensure they find the vehicle with which you’re satisfied and happy. More

We had the best experience at Open Road Subaru. EXCELLENT SERVICE from our sales person Angie Rodriguez and Sales Manager Chris Cardona..PRICELESS EMPLOYEES —-A+++ EXCELLENT SERVICE from our sales person Angie Rodriguez and Sales Manager Chris Cardona..PRICELESS EMPLOYEES —-A+++ More

Writing this on behalf of my grandmother, Roberta, who purchased a used 2016 Subaru Forester at the beginning of March 2023. We have owned the car for 4 months and have had problems since two weeks after purchased a used 2016 Subaru Forester at the beginning of March 2023. We have owned the car for 4 months and have had problems since two weeks after we bought it. To start, the car almost instantly needed a major transmission repair of a valve body replacement. Thankfully it was just under 100,000 miles and the warranty was able to cover the repair, however, there are still many uncovered issues. The car was sold to us, without our knowledge, needing an oil change and the service department couldn't even tell us when the oil change was last done. Even after "detailing" performed while the sale was being finalized the car was dusty and clearly not tended to. We even found the paperwork in the glove box including the name and address of the previous owner. Although we were told the car had not been in any accidents it is clear the front bumper has been completely repainted when you compare the color to the paint on the rest of the car, raising suspicion that it has not been accident-free. I’ve included a picture of that below as well. We were supposed to have been given a CarFax report before we left and it still has yet to be given to us after mentioning it to representatives at least three times. Not a good look. In May the AC went out on the car. Of course, this is not a covered repair and a costly one at that. Initially the AC compressor clutch was going to be replaced as a remedy because the old clutch was absolutely disintegrated and causing a burning smell, starting issues, and electrical issues. I've included the picture of the clutch below in its incredibly dangerous condition. After the new clutch was put in we've come to find that the whole AC Compressor needs to be replaced and the new clutch is already being damaged from the failed system. At this point, especially with the CarFax being withheld, it is clear that Open Road Subaru sold us a car with way too many problems at way too high of a price. The only reason for two stars given is because the service department was great being able to provide a loaner and convenient flexibility with drop off and pick up when the car had transmission work. On top of the issues previously mentioned we’ve also had instances where the fuel gauge did not properly work after filling the tank as well as random appearances by the airbag light indicating the system isn’t working properly. This vehicle has been nothing but a headache and we are extremely worried about what other issues could arise after such a bad start to ownership. Don't expect Open Road Subaru to make it right. More

I had an amazing experience at Open Road Subaru. From friendly and prompt messages from Zaneta, helpful and amicable service from Charlie, and a quick and smooth finance process with John, I'll be s From friendly and prompt messages from Zaneta, helpful and amicable service from Charlie, and a quick and smooth finance process with John, I'll be sure to purchase my next Subaru at Open Road. This was my sixth car buying experience so I've had my fair share of experiences at dealers in the tri-state area. My experience far exceeded previous experiences from luxury car brands in the area. We had such a great first time Subaru car buying experience that my wife is already thinking about having her next car be a Subaru too. 😅 Thanks again, Zaneta, Charlie, and John! More