Open Road Subaru

terrible customer service Made an appointment to go see a used Subaru. Via email Eric confirmed the appointment for 5:30 to 6:30. Drove out to look at the car and intended to Made an appointment to go see a used Subaru. Via email Eric confirmed the appointment for 5:30 to 6:30. Drove out to look at the car and intended to purchase it but upon arrival when we walked in and asked for Eric were told he left a little while ago but he could help us. To,d him which car we came to see he said he would go get the keys, came back three minutes later and said that the manager took the car to a regional meeting. So either Eric didn't check that at 11 the same day when we were emailing or the manager left for a Friday late day regional meeting somewhere. I don't think either happened and am doubtful that the car was there for that price to begin with. No apology for wasting our time, no offer of something else that might work. They lived up to what I expected from a highway dealer. More

Outback I was a Multi Subaru customer for years. In fact, I sent many family members and friends there to get their cars. I really liked this dealership for b I was a Multi Subaru customer for years. In fact, I sent many family members and friends there to get their cars. I really liked this dealership for buying and servicing. When it be came an Open Road dealership I wasn't sure if I would still like it even though we have liked other Open Road dealerships. When it was time to turn in my lease, I went back to ask about a new lease and to see any changes for myself. I had no reason to be apprehensive! The new management is doing a fantastic job. Maybe even better than the previous owners. Everyone is EXTREMELY friendly and made me feel like I had been doing business with them for years. Michael made leasing my new Outback so easy and painless. I came last Friday night and he helped me pick the perfect color. It was late and I had to get home so I left a deposit, because it was Father's Day weekend and they only had two in the color I liked, and made plans to come back on Monday to complete all of the paperwork. Michael communicated with me over the weekend by email. We exchanged lots of information and got everything ready. When I got there on Monday after work, my Outback was parked out front with my name on a welcome sign in the window. That made me feel great. The paperwork went quick and smooth. One of the managers even stopped by to make sure everything was OK. I was really impressed by the whole thing. Great great great! I have no hestitation continuing to send family and friends to this dealership. More

New Management & Great Service I was hesitant at first to drive all the way up to Union for my new Outback, but a co-worker's husband took over as the new GM in May and I have heard I was hesitant at first to drive all the way up to Union for my new Outback, but a co-worker's husband took over as the new GM in May and I have heard nothing but great things from other colleagues who bought a couple of cars from the last month. I actually went up on a day the new GM wasn't working and I still got great service and a great deal! I will definitely be back to Open Road Subaru for our next car. I'm also sending my sister up to the dealership in a few weeks for her new Outback! Thank you Paul, Jesus and John! More