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Open Road Subaru
Union, NJ
94 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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94 Reviews of Open Road Subaru
December 04, 2024
My buying experience was reasonably straightforward using Costco discount and paying cash. Since I know what I want and what they have in inventory, I left the dealership with a new car in about half a day Costco discount and paying cash. Since I know what I want and what they have in inventory, I left the dealership with a new car in about half a day time. More
by Jonn
Employees Worked With
Ricardo Wallace
November 23, 2024
I had an extremely disappointing experience. This dealership will try every trick in the book to overcharge you, especially when it comes to financing. They consistently evaded clearly stating t This dealership will try every trick in the book to overcharge you, especially when it comes to financing. They consistently evaded clearly stating the interest rate they were using to calculate the monthly payment, making the process unnecessarily confusing. When I calculated the numbers on my phone, it became clear that something didn’t add up. However, the salesperson dismissed my calculations, claiming their computer provided the 'accurate' information. When I insisted they perform the calculation in front of me, they hesitated, and once exposed, admitted the monthly payment would actually be $100 less than what they originally quoted. This kind of deceptive behavior is unacceptable and a clear attempt to exploit customers who may not double-check the math. Transparency and honesty should be standard practice, but unfortunately, this dealership operates otherwise. I would strongly advise against trusting them with your business. More
by Andrew
Employees Worked With
Multiple
October 18, 2024
Sales rep Johnny Marte was well versed in the features of the 2024 Impreza RS i purchased. Great buying experience thanks to Johnny with no pressure to buy,just great information. If you are looking at a pot the 2024 Impreza RS i purchased. Great buying experience thanks to Johnny with no pressure to buy,just great information. If you are looking at a potential Subaru shop here! More
by havgl01
Employees Worked With
Johnny Marte
July 02, 2024
My husband and I walked into the dealership last Saturday with the intention of just to look around and met Johnny Marge. He was wonderful to talk to and was knowledgeable about the cars. He did not pressu with the intention of just to look around and met Johnny Marge. He was wonderful to talk to and was knowledgeable about the cars. He did not pressure us to buy any cars as some dealers are prone to do with their customers. He was very patient and easy to talk to. We had a lot of questions about the cars and he was very patient in answering them. It was a long day for all of us but at the end of the day we left the dealership with 2 cars. More
by cherrielectric
Employees Worked With
Johnny Marte
June 19, 2024
Buying a new Forester at Open Road Subaru was as painless as could be. Kagan Senol was the sales rep, and he was straightforward and helpful in every respect. as could be. Kagan Senol was the sales rep, and he was straightforward and helpful in every respect. More
by fmcgrath44
Employees Worked With
Kagan Senol,Wil Daan
June 03, 2024
Everyone here is always a pleasure to work with and very personable. They go above and beyond to ensure they find the vehicle with which you’re satisfied and happy. personable. They go above and beyond to ensure they find the vehicle with which you’re satisfied and happy. More
by Tony M
Employees Worked With
Johnny Marte
April 07, 2024
We had the best experience at Open Road Subaru. EXCELLENT SERVICE from our sales person Angie Rodriguez and Sales Manager Chris Cardona..PRICELESS EMPLOYEES —-A+++ EXCELLENT SERVICE from our sales person Angie Rodriguez and Sales Manager Chris Cardona..PRICELESS EMPLOYEES —-A+++ More
by Edda100
Employees Worked With
Angie Rodriguez - sales person and Chris Cardona Sales Manager
July 20, 2023
Writing this on behalf of my grandmother, Roberta, who purchased a used 2016 Subaru Forester at the beginning of March 2023. We have owned the car for 4 months and have had problems since two weeks after purchased a used 2016 Subaru Forester at the beginning of March 2023. We have owned the car for 4 months and have had problems since two weeks after we bought it. To start, the car almost instantly needed a major transmission repair of a valve body replacement. Thankfully it was just under 100,000 miles and the warranty was able to cover the repair, however, there are still many uncovered issues. The car was sold to us, without our knowledge, needing an oil change and the service department couldn't even tell us when the oil change was last done. Even after "detailing" performed while the sale was being finalized the car was dusty and clearly not tended to. We even found the paperwork in the glove box including the name and address of the previous owner. Although we were told the car had not been in any accidents it is clear the front bumper has been completely repainted when you compare the color to the paint on the rest of the car, raising suspicion that it has not been accident-free. I’ve included a picture of that below as well. We were supposed to have been given a CarFax report before we left and it still has yet to be given to us after mentioning it to representatives at least three times. Not a good look. In May the AC went out on the car. Of course, this is not a covered repair and a costly one at that. Initially the AC compressor clutch was going to be replaced as a remedy because the old clutch was absolutely disintegrated and causing a burning smell, starting issues, and electrical issues. I've included the picture of the clutch below in its incredibly dangerous condition. After the new clutch was put in we've come to find that the whole AC Compressor needs to be replaced and the new clutch is already being damaged from the failed system. At this point, especially with the CarFax being withheld, it is clear that Open Road Subaru sold us a car with way too many problems at way too high of a price. The only reason for two stars given is because the service department was great being able to provide a loaner and convenient flexibility with drop off and pick up when the car had transmission work. On top of the issues previously mentioned we’ve also had instances where the fuel gauge did not properly work after filling the tank as well as random appearances by the airbag light indicating the system isn’t working properly. This vehicle has been nothing but a headache and we are extremely worried about what other issues could arise after such a bad start to ownership. Don't expect Open Road Subaru to make it right. More
by ashlora
Employees Worked With
Carlos
