Open Road Honda

My family was interested in buying a 2009 Honda Civic through the Clunker for Cash deal. We went to Open Road after dealing with our previous Sales Rep at DCH Academy Honda (Ask for Paul in Sales, h through the Clunker for Cash deal. We went to Open Road after dealing with our previous Sales Rep at DCH Academy Honda (Ask for Paul in Sales, he is outstanding) where we could not get a deal that was good enough. However, DCH has worked with us in the past and we were pleased with the experience nonetheless. At Open Road we got a good deal and had signed the contract for the vehicle. We were told the next day to come in at 10:30 am to pick up the car. At the dealership there was a meeting among the sales group and they informed us they would not be honoring the Clunker for Cash deal and that we needed to spend another $4500 on the car. We were completely outraged. The manager was very disrespectful to my family as well as telling us no dealership within 20 miles is doing the Clunker for Cash deal. As well as basing their decision upon a report in the Star Ledger. I spoke to the reporter for the Star Ledger after leaving the dealership who told me that he was shocked they would not honor it. Since they obviously do not want to sell cars, I called another dealership (DCH as a I previously mentioned.) where I came in told them my problem. In less than two hours I walked away with the Cash for Clunker deal and a better price for the civic. Shame on this dealership I will never EVER recommend them. More

I found their showroom and lot filled with vehicles carrying expensive dealer installed "options". I was not offered a test drive. My salesman was constantly trying to close me before giving me a fir carrying expensive dealer installed "options". I was not offered a test drive. My salesman was constantly trying to close me before giving me a firm price on either a new Honda or my trade-in. He did not reveal that a "factory promotion" was in process. He would not get a manager to appraise my trade until I asked a third time. Rather, he told me that whatever I saw in Kelley's Blue Book was several thousand dollars off. When I rejected a ridiculous offer (trade-in and purchase wise), a sales manager told me that they were trying to make the unpleasant car buying experience as painless as possible by giving me a very good offer and that I should be pleased with it. I explained that I had been buying cars since the 1968 model year and that my work involved far bigger and more stressful negotiations. The following day I purchased an EX-L from Honda of Freehold. That was a more pleasant experience with a thoroughly professional organization. There was negotiation, but, with that organization, I did not feel that they were trying to take advantage of me. More

Not only does anyone in this dealership NOT listen to the customer and what they are looking for, but wastes tremendous amounts of time. I AGREED ON A PRICE FOR A 2009 ACCORD EX-L V6 LEASE WITH SALES MANAGER customer and what they are looking for, but wastes tremendous amounts of time. I AGREED ON A PRICE FOR A 2009 ACCORD EX-L V6 LEASE WITH SALES MANAGER, JAMIE VESCO. I gave my credit card for the deposit and not five minutes later he came to me with A HIGHER MONTHLY PAYMENT AND WANTED MORE MONEY DOWN. Mathew Mathai was condescending. I wanted to see a vehicle on the lot and he refused to show it to me for unknown reasons. Needless to say, I walked out. And, will recommend to everyone NOT to visit this dealership. I HAD CALLED THE GENERAL MANAGER, KEVIN PARK, TO COMPLAIN ABOUT MY EXPERIENCE. A WEEK LATER AND NO RETURN PHONE CALL. Shame on you! I have purchased the exact car at another dealership and am completely thrilled with the respect I was shown. PERHAPS OPEN ROAD HONDA CAN LEARN A THING OR TWO FROM OTHER DEALERS. More

I never ever recommend this dealer even to my worst enemy. I have got bitter experience of my life on my first car purchase. Pushed utter most the corner to buy vehicle with higher price and asked to enemy. I have got bitter experience of my life on my first car purchase. Pushed utter most the corner to buy vehicle with higher price and asked to sign on all the documents mentioning it is required for credit check and later told you have got to take the vehicle. I am almost cheated and last moment I am saved. Assisted by a sale agent who dont understand english much and Sales Manager is Head of Cheats. Be careful when visit this dealer ship... You willbe I you have lots and lots of money and want to put in ditch Pl visit Open Road Honda. More

I made a mistake of talking to this person. He has no knowledge of customer service. Oh, he is not even aware that word of mouth is going to decrease this dealership sales. If open road honda has Hasan knowledge of customer service. Oh, he is not even aware that word of mouth is going to decrease this dealership sales. If open road honda has Hasan as a sales manager, no wonder their customers are going to run away. More

HORRIBLE experience, i would not recommend this dealership to my worst enemy, the salesman we were dealing with (not Jamie) did not listen to a single request we made as far as quoting, he barely s dealership to my worst enemy, the salesman we were dealing with (not Jamie) did not listen to a single request we made as far as quoting, he barely spoke english and had a blank piece of paper on which he would sit and write a bunch of numbers to where i no longer knew what i was looking at, The manager jamie came along and did the same thing everytime the salesman would run to get a new "offer" (which was never really a different offer just a bunch of the same numbers scribbled on a white sheet of paper) he would be gone for 10-20 minutes at a time, my family and i ended up leaving but not before the manager said "we will never find the car we want for under 30,000" we went to DCH academy Honda in Old bridge and got the EXACT car we wanted for a price well below 30,000 ....beware of this place it is awful, and very very un-professional.... More

We leased a 2006 honda oddessey from them for a great price Now that the lease was maturing we went back to fiance a 2009 Honda Pilot WE went into open road with the understanding that they were a high price Now that the lease was maturing we went back to fiance a 2009 Honda Pilot WE went into open road with the understanding that they were a high volume dealership. We spoke to the salewoman and gave her the information on the Pilot we wanted we told her we were on a strict budget. After sitting there for about 15 minutes she came back with monthly amounts that were wrong. She went back and did change the monthly amount just by adding to the amount of time on the loan She went back and this time Hassan the (manager) came over and said the Pilot ex-l was out of our range he could put us in a ex for the amount we were looking for. SO we left That night I went on to a site for internet pricing and asked 5 honda dealership if they could do a deal on the ex-l in my range all 3 came back Princeton,DCH,Bayridge all said they could. OPen road wanted more information All of the other dealerships called and we spoke about pricing and fiancing I called open road asking them if they could give me a bottom line price all they said was to come in and discuss I said no and later that day we went to DCH and purchased the 2009 EX-L in matter of 2 hours More

On Jan. 19th, 2009 regarding my vehicle when I picked it up at your Service Department. I have no idea what kind of business you are running but today I was treated very poorly from your Service Department up at your Service Department. I have no idea what kind of business you are running but today I was treated very poorly from your Service Department (Neil, your service manager - horrible person, was no help at all - did not say one word to the tech, Jon and not even a "sorry" for Neil) plus the disrespect of my car when it's in your hands. I leased my 2009 Honda Accord EX-L V6 on December 3rd, 2008 and I have brought my vehicle back four times since then. See below: 1. A week I had vehicle I noticed a paint defect on the driver’s side door, which need to be repainted per my request because no one from your dealership offered to have it repainted. 2. Once I got my car returned from the repainting situation, I have had trouble starting the vehicle - brought back to your Service Department and they did find a code on the driver’s side door that they replace the part. 3. Once I got my car returned back, it was snowing and I put on my rear/side mirrors defroster and noticed that the driver’s side mirror defroster was not working anymore. Needless to say when they replaced the part on the driver’s side door they disconnected the side mirror defroster. 4. Brought my car in for service on Jan. 15th in the late afternoon and picked it up today, Jan. 19th at noon. Today was the worst experience I have had with your Service Department. When I got into my car I took noticed that they put 98 miles on my lease vehicle - THAT I DID NOT AUTHORIZED. Noticed the inside of my car was dirty and there were lollop sticks in my car and the towels (that I purchased) were all filled of dirt. This totally uncalled for especially for a customer. I had to fight for your Service Department to have my car clean. Later I spoke to the tech, Jon that has been working my car - he told me that he took my car home (which I did not authorized) and I had asked him why my car was so dirty - he told me that his kid was in my car. How do I not know if Jon put his kid in my nephew car seat? JON HAD NO RESPECT FOR MY CAR WHEN IT WAS IN HIS HANDS. Jon should be written up for the disrespect to me and my thirty thousand dollar car. Also, how do I know that he did not beat on my vehicle when he took to his home (which I did not authorized)? Since Jon did not have my authorizing to take MY CAR to his home - I want you to confirm back in an email that you will take off 98 miles if I decided to returned the car back after my lease is up. I would never have given permission for anyone to take my car home especially if they got into an accident under my car insurance. I realize that you told me it would go under Honda's insurance but that is not the point. Just saying if Jon got into accident with my car and it had to be fixed – why- would I wanted that car back. More

Bharat Soni is a liar, I was shopping for 2 cars, a civic for my son and a pilot for my wife, I told bharat soni to give me his best price, when he did, I told him he was higher than others, and to give me a for my son and a pilot for my wife, I told bharat soni to give me his best price, when he did, I told him he was higher than others, and to give me a out the door price, he said you want good deal, just come here with your best price and I will beat it, so we went there, and he did beat the price by $100 but then added 349 documentary fee, 100 for wheel locks and 299 for etching and refuse to reduce it or take them off, so now he was 600 more than my best price per car, he is a liar and was very rude to us, saying the cars were alraedy etched so we must pay 299, also documentary fee of 349, that is ridiculous, sowe left went to the other dealer, who was nicer, cheaper, no fees, for wheel locks or etching(he included it) and documentary fee was also cheaper by 170. do not go to open road, they lie, especially bharat soni More

LIARS, UNPROFESSIONAL, RUDE!! BEWARE, BEWARE, BEWARE. LIARS, UNPROFESSIONAL, RUDE!! BEWARE, BEWARE, BEWARE. DATE OF INCIDENT: Jan 21 2008 I was out to buy a black or gray Civic EX-L and I spoke to L LIARS, UNPROFESSIONAL, RUDE!! BEWARE, BEWARE, BEWARE. DATE OF INCIDENT: Jan 21 2008 I was out to buy a black or gray Civic EX-L and I spoke to LISA GRACIA. She said she can arrnage the black car for me and can provide the VIN as soon as I put the deposit. I told her that I need a clause in the deal that if the car is not delivered till the decided time I reserve the right to take my deposit back. She agreed. All this was on phone. I told her I am coming right now. When I reached there on monday, she said that she cannot provide the VIN as the black Civic EX-L is sold but she can give me the VIN tomorrow and the car by wednesday. I said thats fine but I need the clause to protect my deposit. She said that she cannot do that either. When I asked her why she wasted my time by agreeing to all this over the phone, her response was that I am putting lot of pressure on her and that she is doing a "FAVOUR" to me!! (WHAT THE HECK) I was annoyed and told her that we are here to do business and I am paying the asking price..where is the question of favour. I told her that I want the car by Saturday and if she can arrange by wednesday whats the harm in giving in writing. Her manager DAVID CHAVEZ was rude and said if you want to buy the car its fine otherwise it does not matter to him. (Thats gr8...as a customer thats the last thing to you want to feel...this dealer made it clear that they do not appreciate my business). LISA AND DAVID are not confident at all. They will lie to you and won't feel ashamed of it. Its a put off. LISA also told me she has a gray CIVIC in stock and when I asked her to show me the car...she came back saying that the car is in transit!! What a set of liars!! OPEN ROAD HONDA EDISON thinks the Indians living in EDISON do not have option if they have to buy a honda. (WRONG) I went to VIP Honda (www.viphonda.com) and the guys there were very professional. They treat you well and appreciate your business. The best thing was they BEAT THE DEAL I HAD FROM OPEN ROAD HONDA!! I have bought a CIVIC EX-L from VIPHONDA now. Since I live in Edison, I paid atleast 100 dollars to visit VIPHONDA. But you know what, I still ended up saving 375 USD by making a deal with them!! OPEN ROAD HONDA EDISON SUCKS...THEIR STAFF SUCKS...THEY ARE A BUNCH OF SHAMELESS LIARS!! More