Open Road Honda

friendly and personal experience, highly recommended This was a friendly and personal experience in buying a used car at this dealer, Open Road Honda at Edison. Sales rep, Ralph Santiago greeted me as so This was a friendly and personal experience in buying a used car at this dealer, Open Road Honda at Edison. Sales rep, Ralph Santiago greeted me as soon as I stepped into the sales office. His friendly and personal manner immediately made me at ease and felt comfortable in joining a conversation with him. He took his time and patiently showed me what I was looking for. There were several choices of what I was looking. Ralph patiently explained everything to me, and ever push me one way or the other at anytime. It was my own decision to pick the car I wanted. Ralph was great. I will recommend Ralph Santiago for everyone looking for a used car at Open Road at Edison. More

Honda Pilot! I got my first financed car here. I went way over my budget but Sam really worked with us and helped us get the car we wanted! Great person to talk t I got my first financed car here. I went way over my budget but Sam really worked with us and helped us get the car we wanted! Great person to talk to to explain everything step by step. Made everything so much easier. More

Awesome customer service!!! Love the attention and the help I received from Ms. Zulis Linares. She was a great help in assisting me find the perfect car for a great car. She was Love the attention and the help I received from Ms. Zulis Linares. She was a great help in assisting me find the perfect car for a great car. She was very nice and attentive and she reassured me that I would get the best quality service possible. She made me feel like a valued customer. More

Pathetic I told always my steering wheel is vibrating/shaky when I apply break.. The service agent Mira told exactly these words "if u live near water body or I told always my steering wheel is vibrating/shaky when I apply break.. The service agent Mira told exactly these words "if u live near water body or drive in water it is bound to happen. It is not safety concern." I was speechless...and when i question more..then she tried to counter by saying my appointment didn't say anything about steering wheel complain so she can't look.. then the other guy told they gave 2 different systems and not in sync... what a waste place. . Better goto to somewhere else More

Pure excellence! Kaylynn Diaz is an excellent sales person! She assisted me every step of the way and the entire car buying experience was very pleasant indeed! She is Kaylynn Diaz is an excellent sales person! She assisted me every step of the way and the entire car buying experience was very pleasant indeed! She is an asset to Open Road Honda! Everyone should ask for Kaylynn Diaz when in Edison Open Road Honda! More

Experience buying 2015 Honda crv The salesman was informative and polite when he greeted us at the door and showed us the crv. At first he promised 1500 off the listed price then came The salesman was informative and polite when he greeted us at the door and showed us the crv. At first he promised 1500 off the listed price then came back and said the only option was to meet an offer for a reserved car and that everything was already reserved because the car we were interested in was rare, so that bumped the price back up $900. Okay that makes sense. When we asked questions about the price and questioned the milage (first he said it's brand new so should only have 15-20miles. Then offered to check and it turned out to be 44 miles), he insisted that he already explained the reasons but still tried to be accommodating and got his manager to offer 2 free oil changes. This salesman was actually really good and tried his best to accomodate what we were looking for. The bad aftertaste i have is with the free oil changes. Watch out for their offer for free oil changes. Manager promised that his offer for 2 free oil changes meant the car would be covered for the year. The fine print on the offer paper has an expiration of 30 days. How do I use these 2 free oil changes for a brand new car and the offer expires in 30 days? ??! The manager basically lied to my face about honoring that offer before I could see that there was a fine print. Towards the end, it seemed like they were just pushing for a sale. I was exhausted and had already decided on buying the car so i just wanted to get out of there but did not appreciate the fake free offer and the push on the price increase after the initial lower price. I wish I pushed more to stick with the original lower offer for same day sale. Later in the finance office, the insurance package I had to buy because of the loan financing covered maintenance (including oil changes...) and he said it was required because of my credit score.. uh what? Total fees brought the total up couple thousands. I felt stressed leaving the dealership but will have to admit that if there was a positive factor, it was with the salesman and his knowledge of the cars. More

Nightmare, disrespectful and dishonest My experience with this dealership has been extremely terrible and nightmarish. It does not allow me to give anything less than 1 star and hence going My experience with this dealership has been extremely terrible and nightmarish. It does not allow me to give anything less than 1 star and hence going with it. I went to the dealership with a quote from truecar.com for 2015 honda odyssey. The sales person (Sam) had no knowledge about the car, gave me wrong information, was very unfriendly and was rushing. He was willing to show me the car (not test drive) only if he sees some commitment from me. Since I had already decided to buy the car and done the research about specifications etc, I didnt want to waste time either and directly proceeded to price negotiation. He brought in his sales manager and instead of honoring the truecar.com quote, they tricked me into negotiation on OTD price and was tricked to agree for a price higher than quoted price. I know I should have been careful and checked for every detail but I trusted them to honor that price and was very nervous as well. This in my opinion is definitely cheating. The sales person was so unfriendly that he was making rude comments and weird jokes like I should be happy that I'm getting service from a sales person like him and that I should consider his "personality/attitude" as extra bonus with the deal. I paid the advance of $3000 and agreed to pick up the car on Monday (since it was already closing time on Saturday). On Monday, I was forced to select one of the 3 colors that they have available though I was told on Saturday that any color is available. I insisted on running the credit check and give the interest rate upfront so that I can make a decision to finance or completely pay down the car. He told that I can make that decision later and if I dont like the financing interest rate, I could pay the car by personal checks. Since this is my 4th car purchase, I specifically asked if they accept personal checks to which he confirmed in positive. I arrived at the dealership around 6:30 PM with my wife and 2 little kids and they didn't even start processing. They put my file to finance department around 7PM and Sales person attitude continued. The waiting room was horrible and dirty with no water, no coffee and not even napkins. Finally, I was called into finance dept room and I didnt like the interest rate offered and mentioned that I would pay by personal check. Instead, the finance manager dropped the interest rate by 2 points if i purchased add on items such as extended warranty, wheel protection plan etc. I took some time to make decision about extended warranty and decided to not buy any add on at which point the finance manager was clearly unhappy/agitated and told me to wait until he finishes another customer. By this time (830 PM) my kids were hungry and we had to order food from outside and the dealership didnt have even water or napkins. I was called into the office around 9PM again and I told that I will pay the entire price by personal check without buying any add on items OR financing to which he finally agreed unhappily and tried to convince me otherwise. All the paper work was signed and I wrote the personal checks, shook hands and about to leave, someone else entered the room and said that personal checks are not accepted. By that time, I had lost all my patience and didnt have the option to take another day off and didnt want to disappoint my kids or wife by not driving the car out. I was forced to buy the extended warranty with financing (that was the only option left if I had to get decent interest rate). My nightmare didnt end there. After coming home, after couple of days, when I was looking at the contract, the price that was given to me was higher than the truecar estimate, but the papers were signed by me. After a month, when i went to collect the license plates, I was forced to pay additional money because they didnt collect enough for license/registration. I wonder how they wouldnt know how much it would cost for license/registration in a state that they are operating. Also, how can i be forced to pay when my negotiation was on the OTD price. Please avoid this dealership at any cost. More

Long Wait Time. No respect for Customers I really had a bad experience at Open Road Honda. The SalesMan & Sales Manager themselves are not aware of the Honda deals which are advertised online I really had a bad experience at Open Road Honda. The SalesMan & Sales Manager themselves are not aware of the Honda deals which are advertised online on their website. They take hours to come up with prices. The SalesMan are not knowledgable and have no respect for customers. They made me wait for an hour and then came up with ridiculously high price for which they did not have rational explanation. More

Appointment for Airbag replacement - Worst VERY VERY VERY POOR SERVICE. I got an mail about the recall for airbag replacement. I scheduled an appointment online. But they cancelled my appointme VERY VERY VERY POOR SERVICE. I got an mail about the recall for airbag replacement. I scheduled an appointment online. But they cancelled my appointment without providing another schedule. I tried calling them few times and no one responded. They should have rescheduled my appointment before cancelling mine or at least they should have attended my call to schedule appointment. I have never seen such a irresponsible customer service. More

Great Experience, even better Customer Service I never write online reviews, but my experience with Open Road Honda was spectacular. Mr. YONG SHIN was very personable, informative, and truly cared I never write online reviews, but my experience with Open Road Honda was spectacular. Mr. YONG SHIN was very personable, informative, and truly cared about what I wanted from our vehicle. He was just wonderful. And, the customer service was unmatched. He tried his best to make the whole car buying process as quick and painless as possible, and really worked with me to get me behind the car I wanted at a comfortable price. I would recommend this dealership, and it is definitely one of the best in the area. More