Open Road BMW of Roxbury

In November 2010, my 1999 323i was in for engine service which required a $3000 part to repair. I did not think it was worth it although the car was well-maintained and otherwise in good condition for a 12- which required a $3000 part to repair. I did not think it was worth it although the car was well-maintained and otherwise in good condition for a 12-year-old car. I opted to put the money toward a down payment for a pre-owned BMW X Series which the wife and I have admired since their introduction. I called the Service Center manager to halt the repair and was transferred to Mr. Saleem after saying I wanted a newer pre-owned BMW instead. We scheduled an evening appointment after I was off work. My family and I met with Mr. Saleem after 7pm and he already had the 323i service record on his desk and told me they would take the car off my hands for $1200. I would only have to pay the basic $600 service charge of dismantling the engine to diagnosis the problem. Mr. Saleem showed us and we test drove a pre-owned X5 and two X3s w/o GPS. We opted for the X3 with the lower mileage and likable beige color passing on a red one with only 22K. The GPS was also not a priority for us and viewed as 'another electronic gadget'. While preparing the paperwork, another beige X3 with GPS immediately became available after the buyers changed their mind. In fact, this X3 also had the weather package and a little lower mileage. He said the price would be the same. We breezed through paperwork including a Carfax review, met with the credit manager and drove off with the X3 just before 9pm for only $3000. We thought the owner's manual was lost and Mr. Saleem was going to find one plus the spare key in the subsequent days. I later found the manual in the spare tire compartment and discovered the car also included the sports package. The spare key was found and I picked it up thanking Mr. Saleem for the excellent service. In addition, he also was courteous to my kids who enjoyed the BMW Cafe with its cream cheese bagels, hot chocolate and widescreen television, allowing them to sit in the showroom cars. For us, buying our car at Roxbury BMW was a very enjoyable, informative and hassle-free family time. It was the ultimate car-buying experience. More

Came to dealership to trade a vehichle for a lease on a 328i X-Drive or X3. Andrzej was very helpful. Took me for a test drive in both vehicles. Showed me, and explained all safety and options on each v 328i X-Drive or X3. Andrzej was very helpful. Took me for a test drive in both vehicles. Showed me, and explained all safety and options on each vehicle. Trade in needed a little negotiation, but in the end we came to an acceptable trade value. Decided to go with the BMW 328i X-Drive for it had the best lease price which Andrzej had completely gone above and beyond on. He also was very patient with me and my decision on color and options on the vehicle. Above all Andrzej is very patient, friendly and willing to go out of his way for you. The sales manager, Jamal Sutton was also very helpful in negotiations with my trade and final lease price. The best part was signing for the lease. I did not feel at all pressured to buy extra warranties and was in the gentlemans office for less than 10 minutes. You can't ask for more than that. I highley recommend Andrzej Naklicki as a salesman and Roxbury BMW. More

I've been dealing with this dealership on all of my previous leased vehicles and, their sales team is very professional as well as having a very good service department. previous leased vehicles and, their sales team is very professional as well as having a very good service department. More

I live in Bergen county NJ and wanted to lease an M3 conv. Park Ave BMW didn't have any and Prestige BMW did. Although Roxbury is considerably farther away, the overall sales experience was outstandin conv. Park Ave BMW didn't have any and Prestige BMW did. Although Roxbury is considerably farther away, the overall sales experience was outstanding. Agata followed through with everything she promised, and went above and the beyond the call of duty with customer service. I would highly recommend Agata. More

If not for Agata I am not sure that I would always return to this dealership. She is wonderful and always does what she says she is going to do! This is my third BMW purchased with her. to this dealership. She is wonderful and always does what she says she is going to do! This is my third BMW purchased with her. More

Agata, our service advisor was great. She communicated with us by e-mail on our new BMW while we were in Europe. Followed up with us by phone when we returned made sure everything we wanted at the price w with us by e-mail on our new BMW while we were in Europe. Followed up with us by phone when we returned made sure everything we wanted at the price we set for her was in our new BMW. This is not where Agata stops she is there for us whenever we have a question or need some help. This is what makes this dealership great. More

The general manager and Darlene are rude and insensitive. I was promised the same car make model and incentives that I traded 528i xdrive. They claimed the vehicle had to be picked up at morristown BMW, so I I was promised the same car make model and incentives that I traded 528i xdrive. They claimed the vehicle had to be picked up at morristown BMW, so I never physically saw the car. 3 days later a 45,000 instead of a 48,000 vehicle was delivered to my house no xm radio, no folding sides mirrors,no dim light from the cars behind me at night,no welcome light. I never receive an appology or refund ever. I am making payments on time, and I will purchase another BMW, but not from this dealership. More

My sales agent Agata Grzebyk is very competent and knowldgeable with many years of experience with BMW. Her style is professional, friendly and courteous with a nice style. Very to the point with cust knowldgeable with many years of experience with BMW. Her style is professional, friendly and courteous with a nice style. Very to the point with customer's interest first. Good team work within this dealership. More

This was probably the best dealer experience my wife and I have ever had. From the moment we walked in to the day we left with our new 535I we were treated with a high level of profesionalism and courtesy. I have ever had. From the moment we walked in to the day we left with our new 535I we were treated with a high level of profesionalism and courtesy. Both our client advisor Andrzej and his manager Thomas worked very hard to put us into the proper vehicle along with meeting our budget requirments. Our advisor Andrze Naklicki is extremely knowledgable and took the time to be sure we understood what BMW was all about. He is dedicated to his customers and provides fantastic follow-up thoughout the entire experience. I would recommend to contact him if you are thinking of a BMW. We anticipate a long friendly relationshipe with Roxbury BMW and would recommend them always. Thanks to everyone that helped us More

I was looking to lease a new BMW 2011 328XI for a 36 month period. This was a corporate lease. I first visited BMW of Morristown almost felt I got the intern to deal with. He couldn't make me an offer o month period. This was a corporate lease. I first visited BMW of Morristown almost felt I got the intern to deal with. He couldn't make me an offer on a 328XI for my price range so he offered me a 335XI in that range ... he said there were special deals on the 335XI. We verbally agreed to look at the financials the following Monday. Monday he called me back and said - oh, the price wa incorrect. So we were back to square one. Then he eventually found a 328XI and still it felt like he was doing me a favor by selling me a new car. Isn't a BMW a luxury car and if someone is going to spend a boatload of money on it you at least expect some decent customer service? I then went to BMW of Roxbury and met Tony in the parking lot. He was very helpful from the minute I walked in, he made me configure the car I wanted and worked with me on the price. We were still a few dollars apart and Jamal Sutton - the Sales Manager there came over and met every need I laid on the table. It almost seemed to good to be be true - except it was. 3 days later I picked up the car. It's awesome and I loved dealing with Tony and Jamal. Before I visited BMW of Roxbury, I had tried buying a new BMW twice at BMW of Morristown - the first time I ended up with an Infiniti and this time a different dealer. I'm never going back to Morristown but I am definitely recommending Roxbury. More