Open Road BMW of Roxbury

My wife and I live in Philadelphia. We are currently a one-car couple, but since I am about to start a PhD program and law school, respectively, we are in the market for a second car. My wife, who is met one-car couple, but since I am about to start a PhD program and law school, respectively, we are in the market for a second car. My wife, who is meticulous, obtained her own financing (pre-approved) through Capital One, as she always does. She then shopped online via the dealerships that Capital One lists as authorized dealers for her BMW (which is the car she wants). She eventually found a BMW within her price range at this dealership. Since the dealership is a 2 hour drive from Philadelphia, my wife scanned and submitted every document the dealer needed to get the deal done--including using her credit card to make a deposit on the car and a copy of the Capital One check. She asked every concievable question and, in all, transacted with Ray for approximately 5 business days. Ultimately, my wife had a buyers order in hand and was told by Ray that Capital One also had a copy of the buyers order. It wasn't until each and every detail was resolved that my wife and I and took the 2 hour drive (after work) to finally test drive, purchase, and drive away with her car. When we arrived, Ray was very friendly. The problems began when we started the car. First, the "service engine soon" light was on. Ray said that since we arrived late in the evening, the service department was closed, so nothing could be done. I asked if the car was serviced prior to our arrival (which it should have been since it was cleaned and ready for delivery). Ray repeated his statement and added that since the car was under factory warranty, any dealer could re-set the light. Next, we found that the installation of the aftermarket stereo and bluetooth (which we were informed of in advance) rendered the steering wheel stero and bluetooth controls useless. Of this fact my wife had not been informed. (Further, the dealership had no booklet/information on the stereo.) Finally, when we sat down to complete any final paperwork and present the Capital One check and dealer instructions, we were told that we could not use the Capital One check, but we could complete a BMW finance application and, once we received our first bill, use the Capital One check to pay it off! I placed the BMW key on Ray's desk and told him that we were leaving because all of this preliminary "stuff" was already done. I spoke to the Used Car manager who stood by Ray but added that the Capital One check could bounce, so they liked to use BMW financing. Finally, we got Capital One on the phone and informed them that we were at one of their authorized dealerships, yet the dealerdship was not following what were clearly the instructions on the Capital One paperwork. Finally, the Business Manager quite rudely informed us that he doesn't do business the way Capital One says to do it. The Business Manager was so rude that my wife was in tears after we got back in our car. By this time, it was close to 9pm, so my wife and I drove to the nearby Hilton Garden Inn where we had a reservation. This reservation was made since my neither my wife nor I wanted to drive her new BMW (or my new Nissan) for 2 hours at night in the rain, back to Philadelphia. This was a HORRIBLE experience for us. Clearly ranking as the worst customer service experience either of us has ever had. More

My recent lease experience at Roxbury BMW was very My recent lease experience at Roxbury BMW was very pleasant and highly enjoyable. The entire staff is very curteous, friendly and professional. My recent lease experience at Roxbury BMW was very pleasant and highly enjoyable. The entire staff is very curteous, friendly and professional. I had a profound enjoyable experience with Andrzej Naklicki, sales person at Roxbury BMW, who really helped me undertanding the features and technical aspects of my new car. Andrzej is an individual of extremely high values and morals. He has shown a high level of knowledge and professionalism, as well as dedication and friendliness. Andrzej Naklicki is very valuable and highly productive sales person which makes the entire Roxbury BMW a proudly and enjoyable place and team to do business with. Christine Marinescu More

I was in initial conversations about a particular car. Unfortunately it was sold the day I was planning on coming in. No one's fault. That is business. The dealer did say they had another car but was out Unfortunately it was sold the day I was planning on coming in. No one's fault. That is business. The dealer did say they had another car but was out of my price range so I said thank you but I do have a budget. He called back and asked me what my limits were.I over-extended my budget about 15-20%. He called back in a bit and I was quoted a price over the phone which was the upper limits of what I could afford but a great deal. I called to say I was on my way and would be there in 50 minutes in a message. The dealer called to ask where I was about 45 minutes later and told him I would be there in a couple minutes. When I got there the dealer proceeds to tell me the car is being shown so to please wait. An hour passes by before he talks to me because while the other people looking at the car I was interested in were gone' he started seeing another client. But I digress. Why did he not return my call? Because he knew I lived quite far away and might have not come. I should mention I never waited more than 5 minutes for a return call before from him before. The price subsequently went up $2500 from what we discussed, approximately 8%. The reason...he had hoped I could be talked into financing instead of paying upfront because the dealership gets a kick back from the bank from financing. I had told him explicitly earlier in the day I was not interested in financing so he knew that was the case. I asked to speak to the manager who I had discussed trading my current car in. He had given me a quote of $1000 less than I got from other dealers. OK I can accept that. But he was so incredibly rude. He said your car is 9 years old and that is not the type of condition he would keep his car in or other people have kept it in. I will admit my car is not in the best condition but it has never been in an accident and has a clean history. Irregardless is that how you talk to your clients? He then said I don't want to waste your time or mine got up and walked away without shaking my hand or saying good-bye. Far and away the worst experience I could have ever imagined. I know car dealers do not have the best reputations but this was ridiculous. Is that how you would want to be treated as a client? I am a physician and the equivalent would be me telling a patient on the phone you are fine but come in and see me and when the patient comes in and sees me I tell them they are actually sick and I just wanted you to come in so I can collect from the insurance company. It is against all codes of ethics. I have never written a bad review of anyone I have dealt with but this was an extraordinarily bad situation. I would recommend to everyone to stay far away from Roxbury BMW. More

I purchased a 2005 X3 from Roxbury BMW in 2005 and always had it serviced there. Service was ok, the service reps were annoyed when I asked questions about my car and they didn't want to be bothered. They had it serviced there. Service was ok, the service reps were annoyed when I asked questions about my car and they didn't want to be bothered. They always treated my wife poorly and she felt that they talked down to her so she wouldn't even talk to them. I spent about $8,000 in repairs in the last 7 months of ownership and I didn't trust the car anymore and wanted to get rid of it. While the car was in their shop I sent an internet request for a price and Marcello would only give me a range of my monthly payments and not give me a firm price. He wanted me to come in but I knew exactly what I wanted and built the car on BMW's website and sent it to Roxbury to price. I didn't want to sit in a dealership for hours playing games and he didn't like that. He ended up blowing me off because I wouldn't come in so I called the Sales Manager but he never called me back. What horrible customer service. I ended up buying a Lexus shortly after but really wanted a BMW. Afetr that experience I would never purchase one because of the treatment I got there. Too bad BMW I love the Lexus. More

I had a wonderful buying experience at bmw of Roxbury. I didn’t feel as if It was all about me purchasing a car. Everyone was friendly, courteous, and genuine. i had a trade in and dominic was great about w didn’t feel as if It was all about me purchasing a car. Everyone was friendly, courteous, and genuine. i had a trade in and dominic was great about working to get me the most. but it all statred with denis he was the one who made it all happen. i called about one car, that was sold, he cked the inventory, found another car that was even better. denis was great!!!! More

My experience at BMW Roxbury was EXCELLENT. I purchased a 2011 BMW x6 and I love it. The sales person ANDRZEJ NAKLICKI is very helpful. He gave me a GREAT PRICE. I live in NYC within 5 miles from the manhatt 2011 BMW x6 and I love it. The sales person ANDRZEJ NAKLICKI is very helpful. He gave me a GREAT PRICE. I live in NYC within 5 miles from the manhattan BMW dealers and I wasn't happy with there prices or the customer service. I went to Roxbury and I was more then SATISFIED. Andrzei was very helpful, patient,courteous and he was able to answer each and every question. It's been a week since I had my car and I may call with the smallest questions and he is always there to still assist me. It feels good to buy a car and even after you drive it off the lot your sales person calls and make sure i'm 100% happy with the car & is willing to still assist me. BMW ROXBURY RULES !!!!! If you want a great car for a great price, Roxbury BMW is the place to be. Im very please with the customer service and I would recommend BMW Roxbury to everyone. More

Veronica Robinson NYC wrote on 6/15/2010 12:37:56 PM: Veronica Robinson NYC wrote on 6/15/2010 12:37:56 PM: Roxbury BMW is very fare with there prices. The sales manager Jamal Sutton worked with me until Veronica Robinson NYC wrote on 6/15/2010 12:37:56 PM: Roxbury BMW is very fare with there prices. The sales manager Jamal Sutton worked with me until we both were able to come up with a price I was pleased with. After signing my contract and leaving the dealership I felt at ease. I didn't feel I got ripped off or taken advantage of. I was very satisfied with the price thanks to the sales manager Jamal Sutton and the sales person Andrzej Naklicki. They both worked out a great price that fit my budget. Thank you guys again for being fare. It's very rare I go to a car dealership (as a female) and get a fare price. I would recommend every women who want to shop for a car on their own to go to Roxbury BMW. They're the best !!!!! I LOVE MY NEW 2011 BMW X6 I love it, I love it, I love It. Did I say I love it ? lol, More

Andre, the sales person I dealt with in the purchase of a 2007 5-series was very knowledgeable about the BMW line and explained the features of the car very well. The test drive was comprehensive and he enc 2007 5-series was very knowledgeable about the BMW line and explained the features of the car very well. The test drive was comprehensive and he encouraged me to "drive" the car, which was very helpful in solidifying my decision. The car was prepped well and my dealings with the business manager, Dominick Hughes, went smoothly. Jamal Sutton was my initial point of contact in a phone conversation and he subsequently introduced me to Andre for the details of the transaction. Overall a good experience. More

Didn't expect to get a new car because I was only in the 2nd year of a 3-year lease. I was in the dealer and asked innocently enough if it was even possible to buy-out my existing lease. While I liked the e 2nd year of a 3-year lease. I was in the dealer and asked innocently enough if it was even possible to buy-out my existing lease. While I liked the existing car, I always felt like I wanted a little more power under the hood. They basically shocked me, in a great way, and told me it was indeed possible and it ended up being painless. Considering the new car I leased wasn't even on my radar - I didn't think it would be in my budget - I got a phenomenal deal - on a 2011. When I got home I couldn't resist going to the BMW USA website which gives you comprehensive lease pricing & special lease offers nationwide. Now the site is usually on the high side (a marketing tactic) but you end up at least getting a fair idea if something is within your price range. I copied the packages & options item-by-item, included the deposit less fees, and the resulting numbers were 'significantly' higher - so I was thrilled. It certainly took away the "shell shock" you get from signing your life away during the closing. The BMW website is still based on 2010 model year info so I'm just thrilled right now. I waited around a little longer than I would've liked - my salesman was multi-tasking but he was really nice & checked on me to make sure I was comfortable and gave me accurate ETA's. You get pitched all the extras during closing which is not unexpected - in fairness, it is how they generate some of their sales - but they were very nice about it and respectful when I declined. The dealership is gorgeous too, BTW - I don't see how anyone could say it's small (service area) or doesn't take waiting customer's into consideration. Perhaps opening both eyes - and actually looking around - you may find the customer lounge, snack bar, etc. This is BMW #2 from Roxbury and I see no reason, based upon my experiences to date, why I won't get the next one from there too. More

I had a great purchasing experience with this dealership. They were responsive from the begining, unlike other dealerships. They also worked with me on negotiating a good price on the car. Andrezej Naklic They were responsive from the begining, unlike other dealerships. They also worked with me on negotiating a good price on the car. Andrezej Naklicki was the sales advisor that I worked with, and he did a great job handling the transaction from start to end. Alexandra More