Open Road Audi of Manhattan

A+ Experience - Ask for John Kwon and Dexter John Just leased a 2015 S4 through Audi Manhattan and could not have had a better experience. I was dreading going through the "sales" dance at a dealershi Just leased a 2015 S4 through Audi Manhattan and could not have had a better experience. I was dreading going through the "sales" dance at a dealership again, but after this experience will never use another dealership or sales rep. - Brand Specialist - use John Kwon: John is a car enthusiast and expert. he was enthusiastic about cars and driving, and answered every question i had. he was a knowledgeable confidant who helped us find the car that was exactly right for us. On top of finding the perfect car for us, he helped get us a price which was extremely competitive and hassle free. post buying the car, John has not stopped helping us. He has proactively followed up several times and met us for extended amounts of time to ensure we understand full functionality on the car, get the most out of our lease, help us with logistical questions... - Ask for Dexter John for Financing: Dexter made this dreaded part as seamless and friendly as could be. he explained things in a simple yet detailed manner, and did not push anything upon us, but instead insured that we understood the pro's and con's of every choice and made sure we financed our vehicle and got the protections which were ideal for our situation. couldn't be happier with our car, and will always use Audi Manhattan, specifically John Kwon and Dexter John for all future auto purchases and needs. truly 1st class service in a 1st class way More

New car purchase. Best buying experience, this is the second Audi A4 I have purchased this year from Audi of Manhattan. My salesman Travis is very knowledgable and has Best buying experience, this is the second Audi A4 I have purchased this year from Audi of Manhattan. My salesman Travis is very knowledgable and has this made buying a car enjoyable. I highly recommend if your looking to buy an Audi come see Travis and the rest of the sales staff. Thank you travis and I appreciate all the help and hard work, More

Doing the Right thing with Customers I went in to Open Road Audi in Manhattan to pick up our car after some service. When I questioned the charges on the account, the President of Open I went in to Open Road Audi in Manhattan to pick up our car after some service. When I questioned the charges on the account, the President of Open Road Auto (Michael Morais)group took the time out of his day to explain the charges and offered to give me a discount as a thanks for discussing the situation with him. He also gave me his business card and told me to let him know if there was anything that he could do. Everyone else in the service department was helpful, but what will stand out in my mind, is the length that Open Road Group is willing to go to in order to develop and maintain positive relationships with their customers. We will definitely be returning to Open Road Audi for any service needs and when we are ready to purchase a new car, will return to an Open Road dealer. Michael Morais just earned a customer for life, and an advocate to others on why Open Road Auto Group is more than just a collective of dealers. More

Excellent new car purchase experience I recently bought a Q5 TDI at this dealership. From the day I walked in to the day I drove away was almost two months. I test drove a lot of cars, vis I recently bought a Q5 TDI at this dealership. From the day I walked in to the day I drove away was almost two months. I test drove a lot of cars, visited lots of dealerships and shopped around at several Audi dealers. John Kwon, the salesperson at Audi Manhattan was very helpful, informative, patient and not pushy at all. He tried to accommodate me in any way he could. I would highly recommend seeing him if you're in the market for a new car. More

Great Service Department Recently took my A6 in for service after a warning light came on. As soon as I pulled up I was greeted by Wesley and explained the problem. I guess h Recently took my A6 in for service after a warning light came on. As soon as I pulled up I was greeted by Wesley and explained the problem. I guess he could tell I was worried because he assured me he'll take care of everything and that's exactly what he did. He put me a loaner car and kept me updated on the status of my car throughout the week and reminded me that my inspection was up soon. By far the best visit of any Audi dealership I've been to. Would definitely come back for service. More

Excellent experience at Audi Manhattan I recently had the pleasure to buy an RS5 from Audi Manhattan. Mr. John Kwon, my salesperson provided an outstanding buying experience and indeed made I recently had the pleasure to buy an RS5 from Audi Manhattan. Mr. John Kwon, my salesperson provided an outstanding buying experience and indeed made the car buying experience an actually pleasant one. Not only did he show courtesy, honesty and professionalism but he went over and beyond his duty to answer all my concerns, especially about the lack of a spare wheel on the terrible New York City roads. I had asked if it was possible to fit a spare wheel/tire for an RS5 in multiple dealerships in US and European capitals and the answer has been invariably "No". That is until John went out of the way, experimenting with his colleagues and finding out that a "S6" spare wheel would actually fit in the "RS5" trunk bay and would fit the massive calipers of the breaks. Consequently I was able to buy my sport car with ease of mind. Congratulations to John Kwon for making my buying experience an unexpectedly pleasant surprise. More

a great experience I bought my first Audi Q5 from John Kwon at Audi Manhattan. It was a great experience for many reasons, but mostly because I was treated with respect I bought my first Audi Q5 from John Kwon at Audi Manhattan. It was a great experience for many reasons, but mostly because I was treated with respect and professionalism. I couldn't be happier with my choice and would recommend that anyone go to the this dealership and to John. More

New car purchase Overall a great experience. John Kwon is extremely knowledgable and willing to negotiate on price. The staff is accomodating and friendly. The closing Overall a great experience. John Kwon is extremely knowledgable and willing to negotiate on price. The staff is accomodating and friendly. The closing process was efficient and John took his time showing me the various features of my new car. I really have no complaints. More

Terrible experience. After we negotiated a price, they added so many other fees and said that they were not negotiable. Especially a $700 administration fee which is total profit. The car was a specific added so many other fees and said that they were not negotiable. Especially a $700 administration fee which is total profit. The car was a specific car so I went through with the deal, but whenever I asked to speak to someone they said no one was ever available. I called many times and never received a return call. Terrible experience! I have since purchased a truck and another car with much better satisfaction. Stay away if you don't want to get ripped off More

Absolutely incredible experience. I work in the public relations field where customer/client service is of the utmost importance. I can truly say that without a doubt, I've found that same level of custo relations field where customer/client service is of the utmost importance. I can truly say that without a doubt, I've found that same level of customer service and care alive and well with Sanjeev Nair, Jacqueline Chait, Laura Falvey and the rest of the team at Open Road Audi of Manhattan. I purchased a 2011 CPO Audi A5 coupe - my first car purchased alone and the first car I've owned in over a decade. Everything in the process from the inquiry, to setting up the test drive, to having finance options and the CPO warranty explained to me was excellent. Audi financing gave me a great rate that this team helped to negotiate to a manageable payment and good interest rate. The process moved fast, yet efficiently and was a no time overwhelming or stressful. Given that this was a used car, I was resigned to there being a few small scratches or dings in the paint and on the rim. Some say "pre owned" - I say "loved." That said, the day I took the vehicle off the lot, Sanjeev noted that he'd like to have be bring the vehicle back in so that he could have the detailing team touch up the rims in particular with a special paint that he that day put on order specifically for my car. A week later, I brought the car in to have it touched up. But touched up would be an understatement. Sanjeev went the extra mile to replace my rims under the additional wheel policy I had obtained at the time of purchase. He knew this was my first car and he wanted to be sure I enjoyed it. In my line of work, finding that level of customer care and service are extremely rare. I'm very much enjoying my purchase and hope that my A5 and I have a long and happy time together. Rest assured that when I'm in the market for my next vehicle, I'll be coming back to Open Road Audi of Manhattan and hope this stellar team of consummate professionals is still in place. More