Open Road Audi of Manhattan

Trying to buy a car more than the rep is trying to sell one My first visit to this dealership I was introduced to the brand specialist, Jose. I informed him I was unsure if I was going with a certified preowne My first visit to this dealership I was introduced to the brand specialist, Jose. I informed him I was unsure if I was going with a certified preowned or a brand new version of my considerations for the SQ5 or S7 while also thinking of a Porsche Macan or Panamera. I was unable to schedule a test drive that day, so I followed up with Jose via email to schedule for the following week, it was a telling sign when he replied asking what day I wanted to schedule when it was already specified on my email initial email. On the day of my appointment, I was only able to test drive a used SQ5, Jose had no idea where the S7 was and could not even offer an alternative option such as an A7 to test drive. After the drive, Jose basically tried to sell me on the used SQ5 but I was not ready to make up my mind without test driving the other options. I also expressed my dislike of the color of the SQ5 and his suggestion was for me to consider vinyl wrapping the car to a color preference of my choice. Fortunately for me, I also scheduled a test drive at Porsche 2 blocks away on the same day. My test drive experience at the Porsche dealership was completely different. I was able to test both the vehicles that I requested, but I left without committing since I still wanted to test drive the S7 before making a decision; the Porsche brand specialist was very understanding and even mentioned a few positive features about the SQ5 and S7 in comparison to the Macan and Panamera. I followed up with Jose via email that I still wanted to test drive the S7 but my schedule for the following weeks would prevent me from committing to a day and time. I also asked him if he could offer a better price on the SQ5 for me to even consider. Instead of answering my very question on a better price, all the back and forth emails that followed was basically Jose eluding this question and he pretty much just replied with him wanting me to come into the dealership. I even expressed to him a email that if a reasonable price was offered on the SQ5, I would actually try to schedule time to visit the dealership to close the deal. It should also be noted at this point, it was mostly me following up with Jose and not the other way around. I understand as a sales person, you want the client at the dealership to talk price in hopes to try and close the deal on the day of the visit; but we're in the modern times now where people mostly communicate via text/email instead of by phone; people making purchases on-line is so common and even big purchase such as a car can be completed without even meeting or talking to a sales rep. It was a very disappointing exchange and experience at this point. It just felt like I was not even a potential client to Jose even after all the initiated follow ups on my part and it made the experience fell even worse because of his lack in willingness to work with me based on my limited availability not continuing to give me any substance in his response emails. Meanwhile, 2 blocks from this Audi dealership, the Porsche brand specialist provided a complete opposite follow up experience; the brand specialist made numerous attempts via email to follow up with me after the initial test drive. Knowing full well of my limited availability, he provided me with a list of pre-owned and new Macan's to consider and continued to communicate with me. I asked him for a better price on a new Macan which he offered and from there we were able to work out a deal, this was all done by email and eventually by phone once we came close to a price we were able to meet on. So thanks to Jose at Audi, I basically upgraded from my old Audi to a Macan Turbo instead of upgrading within the Audi family. So if you're in the market for a new/pre-owned Audi, I would suggest heading into NJ or head up upstate to Westchester; the experience at the dealership would have me consider those areas instead if I was back in the market for another Audi in the future. I have heard similar disappointing stories out in the Long Island locations and have personally experienced worse out in the Brooklyn Audi dealership, they wanted a deposit over the phone when I wanted to schedule a test drive. If you still consider going to this dealership, I hope it works out for you and I hope you have a better experience. Best of Luck! More

Going back fror another Audi Levani and Brian are the people you want to work with. Realistic pricing, best possible deal, great after sale customer service. Levani provided after Levani and Brian are the people you want to work with. Realistic pricing, best possible deal, great after sale customer service. Levani provided after sale service and items the are normally negotiated before signing agreement. Going back for 2nd car purchase and will only deal with Levani More

"Exceptional" My experience with Audi Manhattan was exceptional. The sales person Marlon Brooks was knowledgeable and professional. Who provided me and my husband w My experience with Audi Manhattan was exceptional. The sales person Marlon Brooks was knowledgeable and professional. Who provided me and my husband with more detail information about the car we were buying Q5 Premium Plus. Marlon was very easy to talk and approachable. It was our pleasure to do business with him and his sales manager Luis Gonzalez, who also made us feel no pressure car buying experience. Mr. Gonzalez and his staff went above and beyond, it was such a pleasant and smooth experience. We would definitely recommend Audi Manhattan to our friends and family. More

Audi of Manhattan I got 2 cars from AUDI of Manhattan, and yesterday was my 3 rd AUDI. I was amezed with the experience I got from them this time. Looked like they I got 2 cars from AUDI of Manhattan, and yesterday was my 3 rd AUDI. I was amezed with the experience I got from them this time. Looked like they have new owner or something, everyone was so nice and I'm saying everyone. WOW COULDNT believe. Definitely 5 stars. Or maybe it's this google that made the better. More

stress free expierence leasing an audi. My husband and I recently went to the manhattan office to lease an audi. We met with Travis. He was professional,patient and kind. He answered all my My husband and I recently went to the manhattan office to lease an audi. We met with Travis. He was professional,patient and kind. He answered all my husband's questions It was a very pleasant and stress free ecpierence. The we picked our new 2016 Audi. Travis spend over 2 1/2 hrs. Going over all the features in thecar More

Easy and honest sales process, above and beyond service" John Kwon, was a pleasure to deal with -- knowledgeable about his product, very professional and did everything he could to make the deal work. Worki John Kwon, was a pleasure to deal with -- knowledgeable about his product, very professional and did everything he could to make the deal work. Working with John was a great experience. More

Excellent experience at Audi of Manhattan My experience this year at Audi of Manhattan exceeded my expectations. I worked with Laura Perricelli who was responsive to my needs, knowledgable and My experience this year at Audi of Manhattan exceeded my expectations. I worked with Laura Perricelli who was responsive to my needs, knowledgable and extremely competent. She took the time to introduce me to her manager and followed up shortly after delivery. Her friendly manner and honest communication about every detail made the process seamless and stress-free. I recommend her highly to anyone in the market for a lease or purchase. This is my second A4 and I have always experienced excellent customer service in the service department as well. I'm always greeted immmediately, and service is timely and well done. I always feel very well-taken care of in all my dealings with Audi. More

Perfect Clarence made my purchase stress free. He was professional , attentive and never tired of my endless questions. I had a trade in and Clarence stated Clarence made my purchase stress free. He was professional , attentive and never tired of my endless questions. I had a trade in and Clarence stated , go to work . By the time your day is over you will be able to drive home in a new car. He was true to his word. More

Amazing and pleasant buying experience! We bought our second Audi from Open Road Manhattan. Thanks to Stephen Grattan, the entire buying experience was pleasant and smooth. Stephen is courte We bought our second Audi from Open Road Manhattan. Thanks to Stephen Grattan, the entire buying experience was pleasant and smooth. Stephen is courteous, professional and personable. He has superb communication skills and he is easily available. Patient and very dedicated, Stephen made sure that the delivery process remained an amazing and stress-free experience for us. What a delight it was! Thanks also to Anthony Muniz whose energy and positive attitude completed the superb experience. I highly recommend Open Road Audi Manhattan. They take great care of you and will promptly and patiently answer all your questions and concerns. More

John Kwon is exceptionally well informed and insightful! I can see why John Kwon has such amazing reviews. Went in to see the A4 despite my love for another car brand. He was exceptionally well informed expl I can see why John Kwon has such amazing reviews. Went in to see the A4 despite my love for another car brand. He was exceptionally well informed explaining in detail (without disparaging other brands in any way) the differences and why Audi makes the safest, most advanced luxury cars in the world. More