Open Road Acura of Wayne

Great experience in buying my car from Open Road Acura. Really like to thank Aname Diaz who responded to all my emails in a timely manner to make this deal come togeth in buying my car from Open Road Acura. Really like to thank Aname Diaz who responded to all my emails in a timely manner to make this deal come together, along with Adam and Nahel Sabla who was a huge help in making the whole process simple and easy. Thanks again guys & see you soon, well not to soon.. lol... More

The best car dealership. This is my second car from this dealership, I love the atmosphere, they are friendly, polite and very patient. Mr. Humberto Cruz is the best sales pe This is my second car from this dealership, I love the atmosphere, they are friendly, polite and very patient. Mr. Humberto Cruz is the best sales person, he is patient and take time to explain every single details and he make sure you are happy with you purchase before you leave the building. More

If I could give a 0 star I would If you have a car to trade in do NOT go to this dealership !!!!! I’d consider strongly looking at any other dealerships owned by sane person as maybe If you have a car to trade in do NOT go to this dealership !!!!! I’d consider strongly looking at any other dealerships owned by sane person as maybe they have same practices!!! Do not go to this dealership!!!! They were supposed to pay off my trade in and still haven’t - 30 days past due!!!!!!!! They finally sent out a check but then cancelled it !!!!! They are unresponsive and Scott Simon is the worst. Lies, then while sending in bouncing checks calling me looking for more money, because my accounts past due!!!! Payoffs only good for 10 days not 45 dude - never get a call back just the run around from the front desk. I’ve bought 3 Acura’s and 2 Honda’s and I’ve never had a problem!!!! Go to Acura Springfield over this dealership- run!!!! More

lies over the phone I was deceived. Over the phone I was promised to get a specific lease price that includes all costs. including normal lease, taxes, fees, and license I was deceived. Over the phone I was promised to get a specific lease price that includes all costs. including normal lease, taxes, fees, and license plate transfer. I specifically asked "yes or no" questions over the phone such as "no DMV fees, correct?" and was told no. They refused to send an email confirming the agreed terms, saying that they are a "respectful luxury car dealership" and no such email is required. When I came to the dealership, the woman whom I spoke to, Anna Mae, repeated that the terms are as we spoke over the phone. Then she disappeared (I was told she left, but later was told she's with another customer upstairs. suspicious...) and the "sales manager" said that she is new, and the lease doesn't include taxes and DMV fees. Obviously I couldn't get the lease on the agreed terms and I left the dealership upset. it was just a waste of time. I don't do business with liars. More

Owner Thanks to Humberto for you help and my new Acura RDX i so happy with my car you the best thank you so much for everything Thanks to Humberto for you help and my new Acura RDX i so happy with my car you the best thank you so much for everything More

great pre-sales, terrible post-sales experience My pre-sales experience with OpenRoad was great. I arranged for the purchase of a 2017 used luxury car and all of the paperwork was ready when I walk My pre-sales experience with OpenRoad was great. I arranged for the purchase of a 2017 used luxury car and all of the paperwork was ready when I walked in the door. The finance manager Scott was great, he didn't upsell me on anything and I got the feeling that this was a white-glove, high-touch dealership. However the post-sales experience was horrible. First I asked the salesperson if they had both keyfobs, he said "yes", then after I closed I was handed one keyfob. These are expensive keyfobs which are over $200 for the device and another $200 to program. He said they would get it to me later in the week which was my mistake for accepting. Second there was the temp tags. One week before the expired (about 3 weeks after purchase) I still didn't have plates or registration. This is very unusual given every other car I have purchased I have the plates well within 14 days of closing. I called the dealership and spoke with the used car sales manager Adam and he assured me they were "working on it." Of course they weren't and of course I had to spend hours of valuable time chasing him both with emails and phone calls. I finally contacted a lawyer because the temp tags expired and the car was not legal to drive. Once I sought legal advice and advised Andy they sent me the plates which was 2 weeks after they expired. I still don't have a keyfob and am filing a claim in regards. Overall I odn't think that Adam or this dealership understands how luxury sales work and I don't think he is a good fit for a high-touch, white-glove, luxury business. I found that chasing him not only disrupted my work and time but he was very defensive and elusive. Who wants to do business with someone like that? More

Second new car from same dealer The deal went smoothly. No catches, everything as promised on phone conversations. Nobody could beat the offered deal and it was worth to drive 50 mil The deal went smoothly. No catches, everything as promised on phone conversations. Nobody could beat the offered deal and it was worth to drive 50 miles. Worked with Pedro Diaz- great experience. More

Great experience We absolutely recommend Open Road Acura of Wayne. Dave Scattereggia is the nicest Car Sales Consultant we ever dealt with. Knowledgeable, professional We absolutely recommend Open Road Acura of Wayne. Dave Scattereggia is the nicest Car Sales Consultant we ever dealt with. Knowledgeable, professional, and a straight talker. Other individuals we interacted with were nice, as well. The whole experience of completing the deal, from the road test to the trade in, was flawless. Thank you Dave, Loreta, Agron & Fiona More

Swimming with Sharks We found a used car at Open Road via CarFax. $16,375. We were told the car was there and that our $17k budget (total) was no problem. Two days later We found a used car at Open Road via CarFax. $16,375. We were told the car was there and that our $17k budget (total) was no problem. Two days later it was still there so we stopped in. Our sales rep, Sabhir told us the car had “just arrived” and gave us an initial impression of a no-hassle deal. We sat down to go over details and suddenly felt like we were swimming with sharks. “Do you offer a warranty?” Sabhir assured me, "30 days. If anything happens during that time we just bring it back." Something major? "You just bring it back". What does that mean? "Bring it back and we look at it. 30 days, for ANYTHING." He also suggested we could return it if we weren’t happy with it. I didn’t buy any of it. The details sheet: Line 1, price, $16,375. Then a myriad of lines "Registration, Dealer Fees", etc., roughly $1,000. Then several lines like "NJ Registration $100" (two "Registration" fees?), Tags, etc. Then, a $980 line item, "Reconditioning Fee". Sabhir initially claimed they’d just gotten the car and only had time to wash and wax it. He said their service department charges them $300 just to look at the car. After more fees came a new Grand Total of more than $19,700, with still more to come. I had asked about using our own financing, but now we see we’re charged $500 if we do. Earlier Sabhir said the dealership doesn't make money on financing. Nonsense. Search “Finance Reserve”. If they don’t make money, why the $500 fee? Sabhir asked if we had any concerns. Yeah, we had concerns. The back and forth went on and on. We played the insulting Magic Manager game where he "pleads our case" to an unseen omnipotent being. The last debate was over our refusal to pay a $500 financing fee. During this Sabhir claimed, “Oh, I don't make money on used cars"... Yeah, and I'm the King of Egypt. So finally Sabhir returns with an old favorite: "The manager says we're already losing too much money on this car and you can take or leave this offer. He said it's a 'Gift from God'". Uh huh. So we considered these divine new numbers. Still over the listed price but a reasonable value for the number. We agreed to terms including a refundable $500 deposit. Four times Sabhir tried to get my son to sign a contract that included everything we’d negotiated away. He finally relented and we departed with a deal. The following day I anonymously called Open Road and asked to speak to a manager. What warranties did they offer on a used car? He said bluntly, "We guarantee it will pass inspection. Nothing more." I gave an example or two: "We guarantee it will pass inspection." Also, "There is no cooling off period in New Jersey." The call underscored the dishonesty of our experience. When a pre-purchase inspection showed it needed an alignment Sabhir said they'd do it only to later text me stating that, “We can’t do the alignment because we're losing so much money.” The staff is pleasant, and the inventory looks solid. Scott (Finance) was such a positive that it made us feel a bit better. The real problem is their business model. They price vehicles low to grab your eye and then plan to load it up with lots of "gotcha", small-print fees. It's an unsatisfactory experience that leaves you feeling dirty. The deal included another oddity. The price of the car was lowered so that the paperwork showed us paying all the fees we’d refused. It didn't impact our bottom line, so we agreed. The next day my son found paperwork in the glove compartment. It was a sales packet from the previous buyer including personal information. Quite concerning. We called the buyer to let them know about it and to ask about the history of the car. The details exposed not only more lies about our car, but also their own bad experience with Open Road. In the end I can't recommend any dealership that employs such antiquated, frankly dishonest tactics to sell a vehicle. If you're not equipped or drawn to go shark hunting I would avoid swimming anywhere near these murky waters. More

Worst service EVER I have no idea where these positive reviews came from on this place - personally, I think they are fake. I had the WORST EVER experience with this ser I have no idea where these positive reviews came from on this place - personally, I think they are fake. I had the WORST EVER experience with this service center. I now go to Acura of Ramsey and have to drive double the time just to avoid Route 23 Acura. The lying and inaccuracy of trying to sell unneeded services is disgusting. They tried to tell me I needed new brakes on a 6 month old car and when I asked for proof I was told by Brian: "Oh, we must have made a mistake." I had a shaking that my car had and went through hundreds of dollars of diagnostic issues that took them 2 years to reimburse. As it turned out the other dealer I now go to said it's a ongoing issue with my year/vehicle and Route 23 had no clue it was even an issue. I have never seen so much back peddling and lying as I've dealt with there. Everyone waiting was as annoyed as me which is why question whether the review are true. I would not even get towed to this place and rather pay extra to stay clear of this service center. Horrible! More