Open Road Acura of Wayne

Worst service EVER I have no idea where these positive reviews came from on this place - personally, I think they are fake. I had the WORST EVER experience with this ser I have no idea where these positive reviews came from on this place - personally, I think they are fake. I had the WORST EVER experience with this service center. I now go to Acura of Ramsey and have to drive double the time just to avoid Route 23 Acura. The lying and inaccuracy of trying to sell unneeded services is disgusting. They tried to tell me I needed new brakes on a 6 month old car and when I asked for proof I was told by Brian: "Oh, we must have made a mistake." I had a shaking that my car had and went through hundreds of dollars of diagnostic issues that took them 2 years to reimburse. As it turned out the other dealer I now go to said it's a ongoing issue with my year/vehicle and Route 23 had no clue it was even an issue. I have never seen so much back peddling and lying as I've dealt with there. Everyone waiting was as annoyed as me which is why question whether the review are true. I would not even get towed to this place and rather pay extra to stay clear of this service center. Horrible! More

Great This is a great dealer I buy the car a 2 months ago. The sales person is great his name is /Humberto/ his a nice person I recommend to anyone to buy This is a great dealer I buy the car a 2 months ago. The sales person is great his name is /Humberto/ his a nice person I recommend to anyone to buy More

Great service Raja Kakepoto was very helpful and knowledgeable. He knew everything about the car we bought and was very helpful. Finance department very fast and Raja Kakepoto was very helpful and knowledgeable. He knew everything about the car we bought and was very helpful. Finance department very fast and easy. Great experience. More

New to Acura I have been a long time customer of another brand. I wanted to change and your Sabir was the best! Very knowledgeable and patient. I am a new Acura cu I have been a long time customer of another brand. I wanted to change and your Sabir was the best! Very knowledgeable and patient. I am a new Acura customer because of him!! More

Happy customer Humberto the best more than professional great guy. I recommend this dealer great services and very respectful people working there totally happy with Humberto the best more than professional great guy. I recommend this dealer great services and very respectful people working there totally happy with the services I received. More

Fantastic service !!! The entire Service Dept. with Joana Sultan at the helm were amazing in the services they provided. I felt that they had totally appreciated my loyalty The entire Service Dept. with Joana Sultan at the helm were amazing in the services they provided. I felt that they had totally appreciated my loyalty as a continuing customer for the past twenty plus years, and handled my service need in a timely and efficient manner. I would recommend this dealership in a heartbeat. More

Great experience with wonderful people! I had a great experience purchasing my new Acura RDX in Wayne, NJ. Elka Green was such a wonderful sales worker and was so professional and thoughtful I had a great experience purchasing my new Acura RDX in Wayne, NJ. Elka Green was such a wonderful sales worker and was so professional and thoughtful to our needs throughout the process. She went above and beyond to make sure we left there happy and comfortable with our new car. I would recommend Elka to anyone who is looking for a terrific person to give you an easy and wonderful experience! Thank you Elka and to the rest of the staff at Acura! Everyone was so warm and friendly! I’m glad to be a part of it! More

Worst Customer Service and Managers need to be fired God forbid if you do not buy your car from there and want any service from them. They will treat you like your a step child. If you ask them for anyth God forbid if you do not buy your car from there and want any service from them. They will treat you like your a step child. If you ask them for anything they make you feel that your a nuicance and will try to avoid the issue. The managers there for sales are grimy and make you feel that you have to pay top dollar for a car that has accidents on it. More

A great experience I just want comment on the very nice people at Open Road of Wayne . I worked with Sabir Miah and was pleasantly surprised. There was no “pushy” attit I just want comment on the very nice people at Open Road of Wayne . I worked with Sabir Miah and was pleasantly surprised. There was no “pushy” attitude he answered all of my questions and found me a vehicle that I will be very comfortable with. Thank you again. Barbara Weir More

Lease I have leased and purchased a total of 8 vehicles from Open Road Acura of Wayne. Johanna and Jesse are professional, knowledgeable and honest. They ar I have leased and purchased a total of 8 vehicles from Open Road Acura of Wayne. Johanna and Jesse are professional, knowledgeable and honest. They are truly dedicated to customer satisfaction and I highly recommend them! More