Open Road Acura of Wayne

Humberto Cruz is professional, transparent, organized, and attentive. Seamless process! Yesterday, I purchased a 2022 RED MDX! THANK YOU SO MUCH! I AM SO HAPPY! and attentive. Seamless process! Yesterday, I purchased a 2022 RED MDX! THANK YOU SO MUCH! I AM SO HAPPY! More

I requested info on a certified vehicle online and called to confirm car was available in the morning. My daugher-in-law made the appointment to buy the vehicle and drove 45 minutes for nothing. BDC manager to confirm car was available in the morning. My daugher-in-law made the appointment to buy the vehicle and drove 45 minutes for nothing. BDC manager Johanna had previously emailed that someone would call but no call at all, we had called in the morning to confirm. Either way, car was sold when we arrived and I feel lied to. Do not waste your time going there, stay close to home, buying local is better. OPEN ROAD, you guys failed again. Your truly, RAFAEL TORRES FORMER OPEN ROAD EMPLOYEE Previous auto sales specialist. Previous sales manager. More

I went in the dealership with the intention of purchasing or leasing an SUV but fell in love with an acura TLX instead, so I leased a 2021 acura TLX on 3/1 with the help of Jose Diaz, he was definitely very or leasing an SUV but fell in love with an acura TLX instead, so I leased a 2021 acura TLX on 3/1 with the help of Jose Diaz, he was definitely very helpful, knowledgeable, one of the best experience ever. Thank you again Jose. More

My wife and I purchased a 2018 MDX yesterday. Our My wife and I purchased a 2018 MDX yesterday. Our transaction from start to finish was smooth and easy. Humberto Cruz, our sales agent at Open Road A My wife and I purchased a 2018 MDX yesterday. Our transaction from start to finish was smooth and easy. Humberto Cruz, our sales agent at Open Road Acura of Wayne made this purchase seamless. I give him a five star rating. He was very accommodating throughout the whole deal and answered all of our questions. We initially saw the car on Tuesday and drove it away on Saturday. I highly recommend Humberto. More

The best dealership ever the service and the salesperson are a 5 star i know that's what ill give them thanks jose for your help. are a 5 star i know that's what ill give them thanks jose for your help. More

Purchased an 2020 Acura RDX with extended warranty. Ended up trading it in for a BMW and wanted a refund for my warranty and they refused to return my money.have to get corporate and police involved. And the up trading it in for a BMW and wanted a refund for my warranty and they refused to return my money.have to get corporate and police involved. And they still refused to speak to me. More

My recent RDX lease purchase at Open Road was highly professional experience. Thanks to Dave for his expertise, friendly personality & excellent training & going the extra mile professional experience. Thanks to Dave for his expertise, friendly personality & excellent training & going the extra mile More

Thank you to Humberto for always giving my family and I the best car deals! My Acura A Spec wouldn’t have been possible without you! You are amazing! the best car deals! My Acura A Spec wouldn’t have been possible without you! You are amazing! More

get timming belt done and buy parts both or not good i get my timming belt done on my acura they told me at least 4hr for that jobs and tell me that how much it will charge , while im waiting for my serv i get my timming belt done on my acura they told me at least 4hr for that jobs and tell me that how much it will charge , while im waiting for my service i ask the part department for my acura carpets, and tell me it would fit , cant exchange with out restocking fee , and less than 2hr 30 min later they said the car is done , i be honest with you i dont know they do half of a job or doing at all cause i cant not see the timming belt was replaced or not with out taking it apart , i have a great pre own acura i buy it use but it in excellent pre own with records of service but the record just say getting service with out details that why im worried so i did do the timming belt and i ask them do i need it done they told me wont know with out taking it off so they tell me to do it anyway to be safe , so i fall for it , and be true honest it sound worst than before i change it , and the carpet did not fit my car , cause i did not know until weeks later cause my old carpet still good , cant explain my frustrations to be honest it all about commissions wages and money , More

Words cannot express how thankful I am for Jose Diaz service over at open road Acura in Wayne. He was very professional, & extremely informative.. The Best👍🏼👍🏼 He helped my son get his first car, th service over at open road Acura in Wayne. He was very professional, & extremely informative.. The Best👍🏼👍🏼 He helped my son get his first car, the service provided was super awesome. I truly recommend this dealer and of course our sales person Jose Diaz... looking forward in purchasing more vehicles from this dealer. 👍🏼👍🏼 More