Open Road Acura of East Brunswick

Total scammers; they advertised a Jeep Cherokee at $23,600 and I drive 45 mins to purchase after a long phone call to verify carfax info. Then they pull out the ACTUAL price of $25,900 after adding $1 $23,600 and I drive 45 mins to purchase after a long phone call to verify carfax info. Then they pull out the ACTUAL price of $25,900 after adding $1300 “reconditioning fee” $300 “Etching fee” (xxx is that?) and $695 “documentation fee”. That’s $2,300 in unadvertised fees. I walked out, went down the street and bought from another dealer. Do yourself a favor and stay away from these con artists. More

The Dealer Ray that works at Acura in East Brunswick went above and beyond to help me with purchasing a car that met my needs. He was extremely knowledgable with a great personality. I will definitely recomm above and beyond to help me with purchasing a car that met my needs. He was extremely knowledgable with a great personality. I will definitely recommend to my friends and family. I even have my boyfriend interested in using Ray when he is ready to purchase an Acura! More

We were in the market for a new Luxury SUV and after many stops to other dealerships we decided to go with Open Road Acura of EB. We had many other quotes on the same vehicle we were considering. However, Op stops to other dealerships we decided to go with Open Road Acura of EB. We had many other quotes on the same vehicle we were considering. However, Open Road Acura had one of the lowest pricing available. I did my due diligence going around trying to find the best price and trade in for my old vehicle. I actually went to about 5 other Acura dealerships to shop and compare. I was very close on making a deal at another Acura dealership, but decide to give Open Road Acura a chance for our business. After reading many online reviews from yelp and others. I decided to ask for our salesman Raymond Lee. I bought many cars in my lifetime both new and used cars. I could say that in my past experience that other salesman were pushy, rude, arrogant, argumentative, and overall not easy to deal with. Guess what? Raymond is the opposite of those typical stereotypes. Ray was one of the best car salesman's I've ever dealt with EVER. He is friendly, attentive, professional, and makes sure you are completely satisfied with the purchase before you leave the dealership. On a personal note, I just found out that he owns more vehicles than I did. I have owned about 24 cars up to date and a car enthusiast so we both definitely relate. We were just taking about other cars in the market so it was a causal conversation and did not feel like a sales pitch. Overall, I definitely recommend Open Road Acura of EB and Ray Lee for your next new or used car purchase. He is a wonderful person to work with and I was glad I was able to work with him. He made us feel it was a no pressure environment when we were negotiating. Both him and his sales manager made us feel confident that they were giving us the best deal and trade in value that we decided to purchase from Open Road Acura. At the end of the day, we came home with a brand new 21 Acura RDX Aspec with color combo we wanted. If you are in the market go see Raymond Lee and the people at Open Road Acura of EB. I don't give out 5 stars ratings often at car dealerships, but they deserve 5 stars for Ray and Open Road during our transaction. More

Raymond Lee was professional and helpful. He made sure my concerns were addressed without being aggressive. I appreciate that in a salesperson! Also, everyone at the Dealership was nice. my concerns were addressed without being aggressive. I appreciate that in a salesperson! Also, everyone at the Dealership was nice. More

By far the BEST way to buy a car. Raymond Lee was extremely knowledgeable and helpful. I called on a Friday to see if an MDX would be feasible and the car was delivered that same afternoon! Raymond w extremely knowledgeable and helpful. I called on a Friday to see if an MDX would be feasible and the car was delivered that same afternoon! Raymond was straight to the point, none of the typical car salesman back and forth nonsense. Beautiful, brand new car, and didn't have to leave the comfort of my own home! Thank you again, Raymond, truly a pleasure to work with! More

Had another great experience with this dealership and with my sales consultant Ray. Would highly recommend this dealership to my friends and family looking for a new vehicle. with my sales consultant Ray. Would highly recommend this dealership to my friends and family looking for a new vehicle. More

I had a great experience leasing my MDX from open road Acura of east brunswick! From start to finish Raymond lee made it easy. He was very personable and easy to deal with. He delivered the MDX to our ho Acura of east brunswick! From start to finish Raymond lee made it easy. He was very personable and easy to deal with. He delivered the MDX to our house with paperwork in hand and it was such a easy process with no stress! More

We recently purchased a car from Open Acura in East Brunswick. Ray Lee was our salesman. He was extremely personable, professional and helpful. He made the experience so easy and stress free. He was ve Brunswick. Ray Lee was our salesman. He was extremely personable, professional and helpful. He made the experience so easy and stress free. He was very direct and didn’t give us the run around like most salesman do. He was very informative about the car we purchased and pushed for us to get exactly the car we were looking for. I would definitely recommend this dealership and Ray in particular and will be returning again in the future ! More

You went to Acura in East Brunswick New Jersey and a salesperson Raymond Lee was excellent so personable went out of his way to show you everything in the car and explain everything in detail and make y salesperson Raymond Lee was excellent so personable went out of his way to show you everything in the car and explain everything in detail and make you feel very comfortable I would recommend going to see him if you're going to lease or buy a car!!! More

I purchased 2018 Nissan Pathfinder (VIN Ending with XXXXXX) from Ryan’s Open Road Acura in East Brunswick, NJ on Oct, 19, 2020. My Sales Rep was Luis. This vehicle had 62,009 miles when I purchased it XXXXXX) from Ryan’s Open Road Acura in East Brunswick, NJ on Oct, 19, 2020. My Sales Rep was Luis. This vehicle had 62,009 miles when I purchased it and I was told on the day of purchase (Oct 19, 2020) that vehicle will have 1K Miles/30 days (whichever comes first) dealer warranty. On top of that I purchased Easy Care extended warranty. Everything was signed on Oct 19 and I took the vehicle home. After a few days, vehicle’s engine started making noises and it would release white smoke from exhaust. Assuming vehicle was covered under dealer warranty (1K miles/30 days), I brought it back to Ryan’s Open Road Acura in East Brunswick, NJ. On Nov 2, 2020 Ryan’s Open Road Acura in East Brunswick, NJ technician looked at the vehicle and after diagnostic and test drive said it seems ok so drive it as is and if problem persists, bring it back. Obviously, problem did persist and I had to bring the vehicle back on Nov 18, 2020 to Ryan’s Open Road Acura in East Brunswick, NJ and they gave me a loaner to look bit deeper into the issue. Next day, Service dept manager Steve called me and said, I need to take the car to Nissan because they can diagnose it better plus since I have the extended warranty, it should be all covered. I didn’t agree given the fact dealer warranty was still good (1K/30 days) but they insisted they are an Acura dealership and they cannot diagnose Nissan vehicle. I took the vehicle from there to Nissan Dealership in Keyport, NJ. Once they looked at the vehicle and vehicle’s old records, they told me this vehicle was brought to 4 different dealerships for service since it had engine issue. They suggested I go back to the Ryan’s Open Road Acura in East Brunswick, NJ and they should get it fixed since you are still under (1K/30 days) warranty. I came back to Ryan’s Open Road Acura in East Brunswick, NJ again before Thanks Giving holidays and let them know what Nissan Service dept was telling me and Used Car Sales Manager “Freddy” came out to help me. After discussing for over an hour with other managers in the back area, he came back and shown me a car fax and basically said “you see when a car is brought to me, we run a car fax but if there is nothing in the car fax report about the engine issue we can’t do much about it because we don’t know about it”. Really? Well, what exactly is the dealer warranty for then? Anyhow, “Freddy” told us what he can do is, he can take the car back and let me pick something else basically a “trade” which of course comes with its own complications. After Thanks Giving, I was notified by Nissan Service Dept at Keyport, NJ that my Extended Warranty adjuster denied the claim because car had this issue before I purchased it from Ryan’s Open Road Acura in East Brunswick, NJ. I, once again stopped by at the Ryan’s Open Road Acura in East Brunswick, NJ on Nov 30, 2020. I met with Use Car Sales Manger “Freddy” again and after spending more than 2 hours he looked through few vehicles that could possibly work with my budget. He found 2017 RDX but when we presented the numbers they were high. I asked “Freddy” I know trade is not worth for me but how come Ryan’s Open Road Acura in East Brunswick, NJ is not taking responsibility that I was dealt a bad hand and they should simply get the vehicle fixed as per the contract. I didn’t get any response to that and instead I was getting lame excuses like I was “cursing”. Fact is, he didn’t want to deal with the issue, he didn’t want to acknowledge vehicle that was not certified/ was sold and now it’s my headache to deal with it. I am writing this to let you all know what went on when I purchased a defective vehicle and the treatment I received from the dealership and used car Sales Manager. Bad taste for good. More