Open Road Acura of East Brunswick

Very HORRIBLE EXPERIENCE with this dealership. I came in to this dealership because its the second best offer among other dealership and i choose this place because it helps me drive 20-30minutes less than to this dealership because its the second best offer among other dealership and i choose this place because it helps me drive 20-30minutes less than the best offer from other dealerships. I came in with my Moneys READY IN HAND AND VERY SERIOUS buying on the BRAND NEW RDX 2021 CAR . First , they offered me a match with the other dealership offer but i refused because If i choose you , you should give me an offer that you want to earn my business and beat your competitions with a better offer . They offered me with a price with just only $700 less and a floor mat . I wanted to save trouble and i agreed . However , they gave you the discount , they earn it back somewhere else. Before i even asked them for the out to door offer , i asked them to check my apr rate first . They tricked me into signing the paperworks first then tells me about my apr rate . It clearly took me more than 3 hours for all the paperworks . Here comes the great part , they offered me an APR RATE OF 6.1 for finance AFTER the pandemic . The interest that they earned from the finance is just WAY ABOVE the incentives they gave me . I refused the rate and wanted to withdraw . I have a 8 year EXCELLENT CREDIT SCORES . 0 LATE PAYMENTS WITH CLEARLY OVER 3K payments per month . The other salesman or manager came over and tried to brainwashed me by telling me that my score is only worth that rate . I told him that the rate is even above my mortgage loan and he tells me that mortgage loan and auto loan is different . Auto loans should be around 3-4.5 before pandemic but after pandemic , they offered me 6.1 rate which is UNBELIEVABLE . I offered to find my own auto loan but they refused and said they will increase the price of the vehicle if i use other finance . I WASTED 4 HOURS OF MY TIME HERE WITH THEM FOR THIS RATE. If i knew that 6.1 rate in the beginning , i wouldn't bother even stay for that NEW CAR. I have learned my lesson that i should go to the dealership with higher rating . No wonder they have a 3.9 rating on this dealership and other dealership has higher . More

I bought a car from these people and believe me once you do you’re on your own. The worst customer service I’ve ever experience and I’m 73 years old. Carlos is not to be trusted one lie after an other and i do you’re on your own. The worst customer service I’ve ever experience and I’m 73 years old. Carlos is not to be trusted one lie after an other and if you need help don’t tell them until after the call you back or don’t expect a call back. I’ve been waiting for a call back from Rich the sales manager for days. Nicholas Hession More

I want to thank Raymond Lee for helping me in the process of getting an SUV! Best and easy experience ever! He made the process so easy I didn't even have to go there till I had to sign the papers. I used to of getting an SUV! Best and easy experience ever! He made the process so easy I didn't even have to go there till I had to sign the papers. I used to go to another Acura for my cars, but now that I met Ray and saw what he can do for me, I know where i'm going again in the future and referring anyone that is interested in an Acura. He was so helpful and friendly it's like I've known him for years! Anyone thinking of getting an Acura, go to Open Road and ask for Ray. You won't be disappointed! More

Bait and switch BAIT AND SWITCH MILEAGE I went in to purchase a certified pre-owned RDX from here for my daughter. Our saleswoman was amazing. I never saw the Manage BAIT AND SWITCH MILEAGE I went in to purchase a certified pre-owned RDX from here for my daughter. Our saleswoman was amazing. I never saw the Manager and it seamed he was messing with her because he made her go back and forth about 20 times over the course of 4 hours. We finally came up with a deal and started to move forward when we found out the Mileage was 7000 miles more than what we saw in the original online ad " BAIT AND SWITCH". So I asked for 500 dollars off the price of the vehicle. The manager said he would only take off $200. I felt it was not enough for our time and the false advertisement. The Manager never came to talk to me or my daughter himself, he used this poor saleswoman to do his dirty work. I believe he and the saleswoman had issues with each other. That should not have been taken out on my daughter and I. This was a 7000 mile bait and switch that he never owned up to. My daughter and I went to ACURA OF OCEAN and bought a vehicle that same day and were very pleased. The sales staff and the Manager were extremely helpful. More

Flawless Service Department! Great Dealership, Great Staff, Service Department is Professionally Managed by Rich Ritter who has it organized to a "T" All the way from someone answ Great Dealership, Great Staff, Service Department is Professionally Managed by Rich Ritter who has it organized to a "T" All the way from someone answering the phone setting an appointment, to being greated by a Valet and Introduced to a Service writer. Seamless experience servicing a car @ Acura East Brunswick More

Great After going to several dealers and getting the run around. I went to Openroad Acura and met with Raymond Lee. I explained I was replacing my daughter After going to several dealers and getting the run around. I went to Openroad Acura and met with Raymond Lee. I explained I was replacing my daughter lease and told him my budget. I asked him to please get me the best price so he wouldn't waste his or my time. He came with a great price on a car I was interested in. There was no back and fourth no games no hassle . I got there at 10 Am and by 1 Pm my daughter was driving her new Acura home. Great experience More

Do not work with Antonella!!! If I could give her negative stars, I would. It was a complete negative experience from beginning to end. I wanted to purchase a car in cash and was told they have bette negative stars, I would. It was a complete negative experience from beginning to end. I wanted to purchase a car in cash and was told they have better deals to finance. She presented me with an offer to finance and I said I would think about it over night. Antonella said she would follow up in the morning with me. I never received a call from her and when I did a few days later, it was a receptionist, Ana. Antonella could not take the time to get on the phone to speak with me to make a sale. Antonella has a very condescending demeanor. When I was test driving the car, she made comments about how I was unaware there was a Black Friday special going on and I found her to be very rude. If she wants to make a sale, she needs to get on the phone and follow up with what she said she was going to do. On top of that, Antonella is a liar. She told us there were only 2 cars left of the exact model and color I wanted (1 in NY and 1 in NJ). I believe this is a tactic she uses to try to urge you to buy a car from her. Please save your time and work with a different sales rep or go to the Acura dealership in Bridgewater where I ultimately bought my car. I had a great experience in Bridgewater where they made the entire process very easy and pleasant. Also, in Bridgewater, they magically had 2 of the exact cars I was looking for. According to Antonella, this was not the case. If you want to be insulted, have a negative experience, be talked down to, call Antonella! More

Amazing service What a wonderful experience I had at this location. I highly reccomend everyone to go to this Acura. The patience and professionalism are unmatched. T What a wonderful experience I had at this location. I highly reccomend everyone to go to this Acura. The patience and professionalism are unmatched. The finance manager Carlos was amazing and helped make the process so much easier! Ray was my salesman and did awesome. Thank you guys. I will definitely be referring. More

Amazing Team! I walked in with a particular car in mind and terms that didn’t fit. Raymond Lee was my salesperson and did not discourage me from going with what I w I walked in with a particular car in mind and terms that didn’t fit. Raymond Lee was my salesperson and did not discourage me from going with what I wanted and even came up with back up plans just in case. All while keeping my desired features in mind. Even when I grew frustrated he didn’t. He remained patient and friendly. I got what I wanted at terms I agreed with and I LOVE my car! Lonnie Sherry was the fastest, most honest and kindest finance person I ever met! Mike Pascarelli the manager even personally came over to answer my questions. This was the fastest I’ve ever been in and out of a dealership and the best group of people I’ve ever worked with. They listen and do what you ask. No pushy sales no shady business! Thank you! More

Terrible customer service! Will never use again! After leasing a car at this Acura dealership in August 2019, which was an unpleasant experience in itself (the price I was guaranteed in writing was n After leasing a car at this Acura dealership in August 2019, which was an unpleasant experience in itself (the price I was guaranteed in writing was not the one they tried to give me when signing for the car), they made an error with my insurance and registration which is still left unresolved. For a month I have sent multiple emails, called multiple times, and I have yet to get one call back. Upon leasing the car I requested that my old plates be transferred to the new vehicle. I made this very clear with them that these were the arrangements that I made with my insurance company. When I left the dealership with my new car I was given my license plates, a temporary license plates, and a temporary registration. The plan was that I was going to put on my original plates upon receiving the new registration. However, about a week and a half later a new license plate and registration came in the mail. This is where my first call to the dealership happened, but no one returned my call. Finally, after calling again and hearing nothing back, I decided to put the new plates on the car and call my insurance company to inform them. They proceeded to tell me that since my old plates were never turned in and I was in possession of a new registration and plates, I would be considered to have a lapse in insurance (bc since leasing the car I had 2 sets of plates). In turn I had to backdate my insurance to avoid penalties and then go through the hassle of returning the plates. This cost me about $75 and lots of aggravation. What's worse is that after calling and emailing the dealership multiple times for answers I am still yet to hear anything back. This was completely an error on their part and they won't even return my calls. I have never been treated so unprofessionally and had such a terrible experience. More