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Open Road Acura of East Brunswick
East Brunswick, NJ
406 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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406 Reviews of Open Road Acura of East Brunswick
February 02, 2013
Usually auto purchases are an aggravating experience however Cally and Steve made the negotiation easy. Matteo made picking up of the car regarding paperwork very smooth and quick. An overall positive e however Cally and Steve made the negotiation easy. Matteo made picking up of the car regarding paperwork very smooth and quick. An overall positive experience. More
by cassmike
Employees Worked With
Cally Pivano, Matteo Mannino
January 07, 2013
On Edmunds, this dealership is listed as one of those that will provide an Internet quote. I provided my contact information and the model I was looking for, and promptly received a phone call. However, that will provide an Internet quote. I provided my contact information and the model I was looking for, and promptly received a phone call. However, the Internet sales person refused to give me an Internet quote, saying that it is against their policy to give out Internet quotes. I explained that Edmunds explicitly says I will receive an Internet quote. East Brunswick Acura explained how the Edmunds page is simply to get your contact information in order to get you into the dealership to talk price, rather than give you an Internet quote to work with. How can you expect to buy a car from a dealership that is already using shady tactics? Man up and provide the Internet quote like your other fellow dealerships. And if you can't, then you shouldn't post on Edmunds saying you will provide Internet quotes, when you clearly can't. My friend and I were trying to buy 2 Acuras. He made it to the dealer (I was on my way) and the salesperson provided prices that were way above what even Edmunds were listing as reasonable purchase prices. After a bit, salesperson told the friend to take it or leave it, and assured him that he'd be back. Friend left (I saw no point to join him at East Brunswick) and we paid almost $1500 less (below listed Edmunds invoice) at another dealer, in under 15 minutes of negotiation, without the attitude. More
by rocketj55
Employees Worked With
Internet Sales Consultant
December 11, 2012
Charlie was amazing. He helped my in any way possible and even called after my purchase to make sure I was happy. I am very lucky he was my salesman and would recommend his service to everyone I know. CHARLI even called after my purchase to make sure I was happy. I am very lucky he was my salesman and would recommend his service to everyone I know. CHARLIE ROCKS!!! More
by jsession
Employees Worked With
Charlie
December 05, 2012
Anthony was very good explaining the sales process and trade-in process for my 2009 Honda Pilot. I felt confident with him going through the entire process. Very helpful and did not push the vehicle on us trade-in process for my 2009 Honda Pilot. I felt confident with him going through the entire process. Very helpful and did not push the vehicle on us. We went for a test drive and my wife was sold on the Acura MDX!! Thank you Anthony!! More
by maben1963
Employees Worked With
Anthony Pinto
December 04, 2012
Visited in May and realized I couldnt afford the car I wanted. Said they would keep in touch if anything changes. Same salesman calls me begining of Nov and said were very close to the #'s we discussed i wanted. Said they would keep in touch if anything changes. Same salesman calls me begining of Nov and said were very close to the #'s we discussed in May cuz they wanted to unload the 2012 they had left. I felt good about the opportunity. We agreed to meet the following night. I emailed him during the day, just to make sure we were on the same page with all the #'s. He promptly called me on the phone and told me his manager would not have asked me to come in again if we weren't. I get there and they switched me from a TSX wagon with tech package at 12K miles/ year to a base model with 10K miles/year and $80 more a month than we agreed to. Not even close. I let them know that they wasted my time and that I will never attempt to do business with them again. This is the old bait and switch, That the FTC has rules against. They can police this practice by cracking down on this type of advertising but the FTC cannot monitor how they treat you. This is what social media and websites like this are good for. we can share our experiences good or bad. IN my case, aweful. More
by abasis
Employees Worked With
Calie
November 24, 2012
I purchased a CPO 2011 Acura in August of this year from another dealer. Unfortunately, 72 days later, Hurricane Sandy turned it into an aquarium. Fortunately, my insurance company paid me what I paid, less another dealer. Unfortunately, 72 days later, Hurricane Sandy turned it into an aquarium. Fortunately, my insurance company paid me what I paid, less my $100 deductible in 3 weeks. So we began our hunt for a replacement vehicle. With inventories in the NY/NJ area low, due to people like me replacing water destroyed vehicles, finding the right car at the right price seemed like a daunting task. I actually went as far as Langhorne PA to another Acura dealer, but they let me walk away for $200 difference between what I offered and what they wanted.. So feeling like there was no end in sight, we decided to try Open Road Acura. I have bought and serviced cars at Open Road BMW so I had a contact from them when I walked in the door. We were greeted quickly and without being pushy by Mike Young. He took us for a test drive and made us feel quite comfortable, though it was late on a Saturday night. I drive a hard bargain and in this case, I knew how much I had to spend, Mike P worked with Mike Y to get me to the umber I needed, and we all walked away feeling good. In sum, these guys were excellent to work with, and I look forward to working with them in the future. More
by edfrommetuchen
Employees Worked With
Mike Young, Mike Piccolo
October 20, 2012
This is the second 2013 Acura RDX I purchased from Open Road Acura in the past three months. My salesman, Charlie Smith, in addition to being very knowledgeable about the vehicle, was very professional an Road Acura in the past three months. My salesman, Charlie Smith, in addition to being very knowledgeable about the vehicle, was very professional and considerate of my time throughout the buying process. Price negotiations were reasonable and fair and the delivery process was easy and convenient. I have been buying cars for many years and quickly realized that this dealership did not use the dubious tactics some other not so reputable dealers are known for. I highly recommend them for anyone who may be interested in an Acura. More
by albkane
Employees Worked With
Charlie Smith
October 16, 2012
I have purchased/leased many vehicles and this was the easist, most pleasant experience. The salesman, Melvin Morales, did an excellent job in working to get the best price and the deal was finalized with easist, most pleasant experience. The salesman, Melvin Morales, did an excellent job in working to get the best price and the deal was finalized with some last minute input from Cally Pivano. More
by sreivich
Employees Worked With
Melvin Morales, Cally Pivano
