Olathe Dodge Chrysler Jeep RAM

Very personable, helpful, friendly, with positive attitude. Well organized and run. People did their jobs well. attitude. Well organized and run. People did their jobs well. More

I was greatly disappointed to learn that my car was not worked on Saturday when my appointment was scheduled. There was no communication the entire day until I called about an hour before the shop was clos worked on Saturday when my appointment was scheduled. There was no communication the entire day until I called about an hour before the shop was close. Therefore, I didn’t have my car through Monday. The actual work completed was fine but communication and expectations Need improvement. More

The service department fixed the problem and got us back on the road Good service on the road Good service More

Very busy sat morning in service. Jessica was pleasant and friendly. Dropped my jeep off for an oil change and tire rotation. It was ready in 2 hours. Jessica was pleasant and friendly. Dropped my jeep off for an oil change and tire rotation. It was ready in 2 hours. More

This place has always been a nightmare. Today's experience with Jared was no exception. I made an appointment with him over the phone last week. I described the three issues that I was havi Today's experience with Jared was no exception. I made an appointment with him over the phone last week. I described the three issues that I was having (check engine light with a code, timing chain noise, and an open recall) and was surprised that I had no problems making the appointment. Today I arrived on time for my scheduled appointment then stood around for between 5 and 10 minutes being completely ignored. Jerod eventually begrudgingly acknowledged me, but I could tell he was going to be a problem. He was clearly very angry about my presence for some reason. I pushed past it and reminded him of our previous conversation over the phone. He continued to have an attitude about everything I mentioned and never acknowledged any of the things that I reminded him about. Then he dropped the bomb, they were going to charge me an additional diagnostic fee, even if all of the work was warrantied by Jeep. I was an ASE certified technician, shop manager, and hot rod builder for 20 years. In that time I NEVER charged a customer for diagnostic work on warranty repairs. Those charges either got paid by the warranty company (in this case, Jeep) or were simply part of the repair process. I tried to ask questions to ensure that I understood what he was trying to say, but Jared became even more agitated, talked over me, and began to raise his voice. Rather lose my cool, I left the service department and immediately made a warranty repair appointment with another dealer that does not charge a fee for the privilege of walking through their door. I made the mistake of giving Olathe DCJR one more chance after numerous previous issues. I will NEVER make that mistake again. More

Very poor. Communication was terrible. Ability to provide actual updates didn't happen. I had to go to Jeep Cares to escalate and get actual updates. Repair too Communication was terrible. Ability to provide actual updates didn't happen. I had to go to Jeep Cares to escalate and get actual updates. Repair took much longer than was expected. More

This dealership was unprofessional. Staff was not kind. My jeep was in the shop for 4 hours getting an oil change. Rebecca told me it would be 1-2 hours. Communication was very off. I w Staff was not kind. My jeep was in the shop for 4 hours getting an oil change. Rebecca told me it would be 1-2 hours. Communication was very off. I will not be returning. More

Fast service I was able to get in the next day. I appreciate having the shuttle service. I appreciate having the shuttle service. More

They didn't get the oil filter screwed on completely after my first visit. This leaked so bad that I was only able to drive a few miles and had to get towed to the dealership. The dealership offered no after my first visit. This leaked so bad that I was only able to drive a few miles and had to get towed to the dealership. The dealership offered no help finding a tow service. Once I arrived at the dealership via tow truck. They confirmed they didn't get the oil filter tightened on and that was the problem. After waiting 3 hours I got my vehicle back and the check engine light was still on so I pulled back around so they could reset that. Complete lack of attention to detail, zero customer service. You are treated simply as a number, not a human. Pathetic experience. More

Professional, fast, easy to work with! Shout out to Lucas for explaining what I needed done Shout out to Lucas for explaining what I needed done More