Ocean Cadillac - Service Center

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac. Service Manager - Fabio Arciero (954) 993-9242

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Service Manager - Fabio Arciero (954) 993-9242

Ocean Cadillac responded

Hello Gregory, Thank you for your feedback. I’m sorry to hear that your recent service visit didn’t meet your expectations, and I understand your frustration regarding the time your vehicle was in the shop. The vehicle was in service for necessary repairs that were completed under the manufacturer’s warranty, and we did provide a loaner vehicle to help minimize the disruption. That said, we recognize that communication throughout the process could have been better, and I apologize for any lack of clarity or updates you experienced. We value our customers and always aim to provide a smooth and transparent experience, and it’s clear we could have done more in this case. If you’re open to it, I’d like the chance to speak with you directly to go over what happened and see how we can do better moving forward. Feel free to reach out to me at 954-993-9242 or at Fabio.Arciero@oceancadillac.com at your convenience. Best regards,

Ocean Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac. Service Manager - Fabio Arciero (954) 993-9242

Ocean Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac. Service Manager - Fabio Arciero (954) 993-9242

Ocean Cadillac responded

Thank you for your feedback. We’re very sorry to hear that your vehicle was returned in less than ideal condition, and we sincerely apologize for the inconvenience this caused. At Ocean Cadillac, we are committed to delivering a premium service experience, and this certainly falls short of our standards. To make it right, we would like to offer you a complimentary full vehicle detail at your convenience. If it's easier for you, we can also arrange complimentary pick-up and delivery of your vehicle for the detail service. Please feel free to contact me directly at 954-993-9242 or at Fabio.Arciero@oceancadillac.com, so we can schedule the detail at a time that works best for you. Thank you again for bringing this to our attention — we truly appreciate the opportunity to regain your trust. Fabio Arciero Service Manager

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! Service Manager - Fabio Arciero (954) 993-9242

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Service Manager - Fabio Arciero (954) 993-9242

Ocean Cadillac responded

Thank you for taking the time to share your feedback, Mr. Helms. At Ocean Cadillac, we strive to provide the best service and customer experience possible. Because we care deeply about our customers and their vehicles, our team may occasionally recommend additional services beyond those listed in the manufacturer’s maintenance schedule. These recommendations are made to help maintain your vehicle in optimum working condition; ensure it continues to perform as designed and to protect your investment. The manufacturer’s maintenance schedule represents the minimum required maintenance for your vehicle; however, our additional suggestions are entirely optional and offered with the intended to further support short and long-term reliability and overall performance. We truly appreciate your feedback, as it helps us continue to improve. Please do not hesitate to contact me directly for any future inquiries or feedback at 954-993-9242 or at Fabio.Arciero@oceancadillac.com. We look forward to serving you again in the future. Fabio Arciero Service Manager

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac! Service Manager - Fabio Arciero (954) 993-9242