O'Neill Honda

The experience was overall quite good, would have been better if vehicle had been delivered with options selected already on the vehicle as requested and some confusion as to what is required for towing, better if vehicle had been delivered with options selected already on the vehicle as requested and some confusion as to what is required for towing, these are things the sales person should have knowledge about and not rely on customer to know. All problems were managed very nicely. Overall we were quite pleased and would certainly suggest this dealership to friends and family. On another note, it would be more approprite to go over the vehicle first before signing of the papers, because you are signing papers saying that the vehicle has all the options and is in the condition you expect and you do not know this until expecting it yourself. Just makes the signing more legitimate and practical. More

My initial buying decision was primarily about price (you guys had a great price from the get go and I didn't have to bother with all the haggling) and for my wife it was about convenience (primarily proximi guys had a great price from the get go and I didn't have to bother with all the haggling) and for my wife it was about convenience (primarily proximity of the dealership to our home) and selection. More

Courtesey when arrived and listened to my concerns. Time was a little longer than I hoped for but was not too bad. Explained service and recomendations for service on next visit. I felt the price was very was a little longer than I hoped for but was not too bad. Explained service and recomendations for service on next visit. I felt the price was very reasonable. All my questions were answered to my understanding. More

I was rear-ended and brought the car to O'Neill Collision Repair since I didn't know where else to go. (I had purchased the car from O'Neill one year prior.) The staff was very helpful and called me with a Repair since I didn't know where else to go. (I had purchased the car from O'Neill one year prior.) The staff was very helpful and called me with an estimate, then let me know the other person's insurance had cleared/approved everything. My only request would have been to get a status update. I had completed the paperwork on Tuesday and was told I would hear in a day or two, but it wasn't until Friday that I was called and told my car was ready to be picked up. More

O'Neill Honda is an outstanding dealership and business in every way. This purchase is the 7th new Honda we have purchased from them, and it will not be the last. We have dealt with many salespeople, and t in every way. This purchase is the 7th new Honda we have purchased from them, and it will not be the last. We have dealt with many salespeople, and they are all professionals and easy to work with. Jason Dodd has processed the financial arrangements for each of the seven cars, and he, and the quality/selection of Honda automobiles, are the reason we return to O'Neill when ready for a new car. Jason is a professional in every way...smart, organized, efficient and a great guy! He is great asset to a great dealership. Our trips to the service department are rare and only for scheduled maintenance. The department is efficient, and the staff members are all pleasant and accomodating. More

I had never received my service coupon book in the mail prior to the service visit but Dale took care of the issue and it was as if I had taken the coupon in with me. He was exceptionally great with me th prior to the service visit but Dale took care of the issue and it was as if I had taken the coupon in with me. He was exceptionally great with me that day. Dale even checked in with the business office to assure that I would receive the necessary coupon book through the mail. He was awesome! More

As a new graduate O Neill Honda went out of their way to make sure I was getting the best value in my price range. They came up with a great deal for me on a Honda Civic that no other dealer in Kansas City make sure I was getting the best value in my price range. They came up with a great deal for me on a Honda Civic that no other dealer in Kansas City could provide. At no point did they try to push anything that was out of my price range. I would recommend O Neill to anybody looking for genuine, good service. They know their customers and are beyond accommodating to any situation. More

People ask me if I like my "new" used honda. And I wish I could say I love it but I'm very disappointed with the car. It sounded great when I bought it because it had gone through a very "thoro And I wish I could say I love it but I'm very disappointed with the car. It sounded great when I bought it because it had gone through a very "thorough" testing and everything was "certified". Well I don't know how they missed the rough drive and issues with the down shift in the car. It jerks when I let off the gas and or step on the brake. The doors get stuck for no reason. One day they work and the next day they're broken. Just like the weather in Kansas, if you wait awhile it will change. The tires make really bad noises at higher speeds so you can't have the windows rolled down because they are not balanced right. The brakes are squeaking and there some noise under the engine when I start the car in the morning that sounds awful but I haven't figured that one out yet. So no, I'm not impressed with the car, the "certified" sticker or the dealership in taking care of it. I brought the car in to get serviced on the door handle which was clearly broken and they told me all the other problems were not anything they could fix. My old chevy venture rode better than this car and that was a piece of junk at 170,000 miles. My bubble has been bursted about Hondas. I took it into the body shop because the bumper already had a broken liner on it which I had to duct tape until it got fixed. They did a nice job. I had told several peo0ple about my concerns but not one person said "that doesn't sound right. Let's take a look at it." They all shrugged at me and went on. I would have thought Honda had better customer service but I'm seeing through that as well. I will take it to my service guys at NTB to find out what is really going on before I bring it back to be serviced at the dealership. More

In 2004 I leased a Honda Oddessy from O'Neil. When I took the van in for warranty service, the service man treated me like an idiot. Almost always, he tried to blame me for what was wrong; ie, tail lig took the van in for warranty service, the service man treated me like an idiot. Almost always, he tried to blame me for what was wrong; ie, tail light out, would not start, etc. Only one time, a service tech had left a bungee cord of sorts on the front wheel when it was serviced................that surprised him - not my fault for a change. I bought a new Honda Fit in 2008 and looked everywhere except O'Neill. I bought it in Lawrence. I could not endure service visits at O'Neill. This visit was for two recalls - window motor and headlights. Chad Mallory was very attentive to the situation, and treated me like an adult. The service was done promptly. I really appreciated the complete check of the car's systems. I feel very comforted knowing that I can now do business with O'Neill again. You need more employees like Mr. Mallory. More

Now that I am more knowledgeable about my Civic with regards to what my vehicle was serviced for, I will know what to look for next time. Everything is a learning experience and I am glad to have taken regards to what my vehicle was serviced for, I will know what to look for next time. Everything is a learning experience and I am glad to have taken my car to Honda. CarMax is a great company but they have many types of vehicles and are not very knowledgeable about all vehicles. That is why is you want information about a certain type of object, you need to go to the place that does nothing but look at/service that type of object all day. They know more than a someone that looks at all types of objects but never really masters the one that you own. Thanks so much!! More