O. C. Welch Ford

Hub Assembly Repair I cannot say enough about my experience to express my gratitude. I have had many poor experiences with Ford Corporate and with other Ford dealerships, I cannot say enough about my experience to express my gratitude. I have had many poor experiences with Ford Corporate and with other Ford dealerships, but not this dealership. I was assisted by Daniel on the phone. He helped me set up an appointment as soon as one was available. Understanding I needed a loaner for work, he was more than willing to work with me and not have me charged the full amount of the loaner. I dropped my car off after work one evening. I was greeted and assisted by Nancy. She was very warm and welcoming. She explained every step as we went along, and we were able to get a few jokes back and forth being that it was end of business day and we were both obviously tired. We then were able to get a loaner approved and paperwork started. I was then handed off to Mike. Mike had a great personality. Very personable and easy to work with. I always joke when I need a rental that I want a convertible. This dealership actually put me in a convertible! It was a ROUCH series 1 too! The next day, I got a call from Nancy to inform me that they were able to diagnose the issue(s) and that they would do their best to complete the repair same day. A few hours later, I received a Voice Mail that my car was repaired and ready for pick up! Nancy also informed me that my repair was completely free because it was under warranty! When I went in to pick up, they also covered my loaner for the day! Overall, it took 25 mins to drop off from start to finish. It took 15 mins to pick up. They were obviously busy as well during both of my visits, but the staff was calm, composed, professional, and friendly in every way possible. Mike even came out of his way to talk to me and say hello. Truly a great experience. I wish all of Ford encompassed this dealerships values and commitment to service. They went out of their way to handle issue(s) I had, assure me it was covered and repairable, and get things done in a faster than expected manner. Truly one of a kind experience and dealership. Look forward to more visits...For routine maintenance that is! ;) More

Great Experience. I love this crew at O.C. Welch..They worked hard to get my husband and myself a wonderful vehicle at a good price and great payment. Thanks Brian...hu I love this crew at O.C. Welch..They worked hard to get my husband and myself a wonderful vehicle at a good price and great payment. Thanks Brian...husband in love with truck. More

Great Service O.C. and his staff were very quick and accommodating. They provided an excellent trade in amount for my vehicle and a even better deal on a new F150. O.C. and his staff were very quick and accommodating. They provided an excellent trade in amount for my vehicle and a even better deal on a new F150. There was no back and forth on the price. I told him where i needed to be and O.C. made it happen. More

Great job as usual. Having brought my car to this shop since it was purchased in 2007, they have kept it running as though it was new and yet it is at 170,000 miles on it Having brought my car to this shop since it was purchased in 2007, they have kept it running as though it was new and yet it is at 170,000 miles on it. More

Very quick and acomidating exelent sales people I would highly recommend this dealership for future sa,es and I would return there in. Th future exelent sales people I would highly recommend this dealership for future sa,es and I would return there in. Th future More

Positive and Thorough From the time we walked on the lot through the moment we drove our new F 150 XLT off the lot, the buying experience was smoothly paced, informative an From the time we walked on the lot through the moment we drove our new F 150 XLT off the lot, the buying experience was smoothly paced, informative and comfortable. John Willoughby was our representative, and he didn't rush or pressure us. His knowledge of the product was thorough, and he is a very pleasant person. Chip Welch also assisted, and he too was personable, frank and helpful. I appreciate the openness of the transaction, without too much hard sell or fanfare. I don't mean they aren't pushing cars - that's their job. But there was none of the pressure and games I've endured at other dealerships. Next time, I'll just save time and go see OC! More

A/C Unit needed a part The service adviser, Nancy, was very accommodating and provided me with a loaner for the day. The work was done and the problem was taken care of unde The service adviser, Nancy, was very accommodating and provided me with a loaner for the day. The work was done and the problem was taken care of under warranty. More