O. C. Welch Ford

Bait and Switch Agreed to a price test drive and then we are unable to honor our agreed upon price....Salesmen Richard Freeman Sales Manager Chris are unable to live Agreed to a price test drive and then we are unable to honor our agreed upon price....Salesmen Richard Freeman Sales Manager Chris are unable to live up to their word.. Don't trust this dealer More

Worst customer service ever This is what I sent to the President of OC Welch today!! I just want you to know my experience at your place yesterday. Me and my husband went yest This is what I sent to the President of OC Welch today!! I just want you to know my experience at your place yesterday. Me and my husband went yesterday to look at the 2005 red mustang that you have for sale. My husband has been talking with Donnie Brown over the past couple of days about it. True it was not a brand new car but that should have not mattered . Cause if is does then maybe you should not sale used vehicles. Anyways we test drove the mustang and we did like until we put in reverse to back it up, it seem to have a slight hesitation in it then it jump into revers . It did that several times. So the sale person that let us look at while Mr. Brown was busy Steven Brown also tried and said the same thing , but said that he would let Donnie deal with cause that was who we was dealing with. Steven even told Donnie about the car and Donnie said warranty would cover. We all know that a 2005 don't have warranty on it so he said he would check it out. he meaning MR. Brown was very RUDE. He want out and drove the car parked in came back in and said that was normal for that to do that. When me and my husband said that was not normal. He told us we don't have to buy the car. I told him he was right we don't to have a good day!!! That OC Welch was not the only car dealership over there. I just thought you would like to know that we were going to buy a car yesterday and we did just not from you and from the rudeness and ATTITUDE of your employees I will tell and have started telling everyone I know that is looking for a car not to go to OC Welch . Sorry but you have a great day also just thought you should know that MIKE MUPHY FORD GOT MY BUSNISESS AND THERE STAFF WAS THE BOMB!!!!!!!!! THIS IS WAS OC Welch RESPONSE!!! Thank you for your feedback it is much appreciated. Mike Murphy is an excellent dealer. I hope you bought a ford. More

BY FAR WORST DEALERSHIP SINCE 1972 1st I live about 140 miles from dealership. was trying to buy CPO LINCOLN, the one that they had was white my color. less than 30,000, SC car 2012 mkz 1st I live about 140 miles from dealership. was trying to buy CPO LINCOLN, the one that they had was white my color. less than 30,000, SC car 2012 mkz this is it!! I ask if they could fax me a deal sheet,the manger said he would, so he had a saleperson sent me one. on it had an admin. fee of 399.00 wow! I told him i wouldn't pay that;so they discounted that amount. then he told me the right side wheels were scuffed! Ok, so something told me i needed to see this.Well that when it started!! the wheels junk they had chunks out you couldn;t rub without cutting your self!! so they wanted me to buy 2 wheels for 1000.00 Isaid no; then wanted me to pay half, i said NO!! So they replaced them. then we went back to inpection he couldn't open the hood!! wow! finally got it opened, in the trunk we found the old mats ,i told him they needed to be replaced.realy!! the car was NOT CLEANED IN OR OUT! I went home called the manger TOLD HIM I DID NOT WANT TO DEAL WITH THIS SALESMAN!!! So 3 days later i call manger that i was coming to get the car The salesman OFF when i got there he was there!!! WAS I MAD the car was not ready! realy 4hr trip!! needless to say I WAS MADDER SO 2HR LATER!! They bring the car i asked manger if he could put remote start @ cost no he said about 600.00! oh i was hot!! didn't find out anything about workings of car!! DID NOT INSPECT THE CAR!!! BAD BAD BAD!!! inside was not cleaned, the old mats were in THERE WAS A OVER AN INCH LONG SCRATCH ON THE HOOD THEY WANT FIX ALL I CAN SAY BUYER BEWARE!!! WATCH THIS DEALERSHIP !!!!!!!! I WOULD NOT RECOMMEND THEM!!! ALAN More

This has been the worst vehicle buying experience my fiancée and I have ever had. We purchased 2 brand new vehicles, but were rushed through the finance office because the employees wanted to go home. T fiancée and I have ever had. We purchased 2 brand new vehicles, but were rushed through the finance office because the employees wanted to go home. They made multiple clerical errors, and harassed my fiancée and me for several days at home and at work until we drove the hour and a half back to the dealership to fix their mistakes. They sent inappropriate text messages and emails to my fiancée, and were truly unprofessional at every turn. More

Stay away from this dealer. I think they invented the idea of playing games with customers. They treated my wife with disrespect and tried to steal my trade! idea of playing games with customers. They treated my wife with disrespect and tried to steal my trade! More