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O. C. Welch Ford
Hardeeville, SC
2,519 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,519 Reviews of O. C. Welch Ford
December 29, 2017
Awesome Scott was very helpful finding us just the right vehicle. He let us take our time. No matter what vehicle we wanted to look at he never had a problem Scott was very helpful finding us just the right vehicle. He let us take our time. No matter what vehicle we wanted to look at he never had a problem getting keys multiple times. More
by TracyandJohn
Employees Worked With
Ed Goethe, Scott Henthorn
December 28, 2017
Quick Lane Oil Change...Not so Quick or modern O.C.Welch Ford is a great modern Ford Lincoln Dealer. I am happy I purchased My F-150 at O.C.Welch and will return there for my next truck. However ha O.C.Welch Ford is a great modern Ford Lincoln Dealer. I am happy I purchased My F-150 at O.C.Welch and will return there for my next truck. However had I known how antiquated the quick change oil change operation was, I would never have taken my truck there for oil changes. The Quick Lane Oil Change is the Achilles Heal of the entire operation. The check-in process is slow, and you fill out a paper on a clip board. (like the 1980's) You cant make appointments as the service is set up first come first serve. I visited the Quick Lane Oil Change twice in 2017 and will not return. they can have my remaining two free oil changes. I will go to J.C.Lewis Ford for the oil changes in the future. The lady that checks you in could easily streamline the process and check customers in by the computer using phone number, name, etc,,.I spoke with a retired airline pilot while waiting over an hour for just an oil change this morning. we both agreed the process was 30 years past needing a review, and update to modernize the process..He said he has told them many times about this issue to no avail. So I am writing this review in hopes someone with some authority brings a fresh and modern approach to conducting oil changes. Jiffy Lube would be out of business if they used this slow, past business model for oil changes. The lady at the Quick Lane Oil Change (Shannon) didn't seem very happy or enthusiastic to be conducting her job at all. She was not friendly and seemed uncaring. It took them an hour to do the oil change with no tire rotation at all. The Quick Lane Oil Change is in stark contrast to the rest of the excellent operation that O.C.Welch has built there. More
by Ford Raptor Man
Employees Worked With
Shannan Tanner
December 27, 2017
Great Customer Service! I am a first time buyer and Scott was so helpful during this process. He was very knowledgeable and answered all of my questions seamlessly. I highly I am a first time buyer and Scott was so helpful during this process. He was very knowledgeable and answered all of my questions seamlessly. I highly recommend going to see him! More
by daley_22
Employees Worked With
Scott Henthorn
December 26, 2017
Easiest car buying experience thanks to Scott! After my jeep breaking down yet again, I decided to get a more reliable vehicle. Walked into the dealership at 4pm and drove away in my new car before After my jeep breaking down yet again, I decided to get a more reliable vehicle. Walked into the dealership at 4pm and drove away in my new car before 6:30. I told Scott my budget and requirements and he was able to quickly pull up a list and narrow it down to only vehicles that matched my needs and were within my budget. Scott was incredibly informative but when I said I didn't like something, he went right to the next one without wasting any time. When I found a car that worked for me, he explained all the features (coming from a Wrangler without a radio or AC/heat.... it was like a new world to me). He gave us a fantastic deal on the car, he and Gerald took all of 30 minutes, if that, to complete paperwork, and I had the keys in hand. Although it was late and they were about to close, Scott washed the car for me and even programmed my phone to the Sync system. Scott understood that I needed a vehicle that day, and made the entire experience incredibly stress-free and easy. Although I don't live in HHI anymore, I will absolutely recommend Scott and OC Welch to anyone who asks. Thanks to him, I made it home safe and sound and am loving my Escape! More
by Rachel Goulet
Employees Worked With
Gerald Burke, Scott Henthorn
December 26, 2017
Friendly, efficient. I told the car salesman what I wanted. Me personally, I looked for over 2 years finally found the mustang that fit everything I was looking for in car I told the car salesman what I wanted. Me personally, I looked for over 2 years finally found the mustang that fit everything I was looking for in car and payments More
by Bryan E. Alford
Employees Worked With
Gerald Burke, Brian Rose
December 25, 2017
Awesome Experience I gave a 5 Star because from the moment Scott Henthorn approaches us we felt comfortable and relaxed! He kept us informed every step of the way and di I gave a 5 Star because from the moment Scott Henthorn approaches us we felt comfortable and relaxed! He kept us informed every step of the way and didn’t feel any pressure or BS. The appraiser for our car we traded in & the finance consultant were also excellent! I would definitely recommend OC Welch Pre-Owned lot, I hope we get to do business again! More
by JonathanAndAlix
Employees Worked With
Ed Goethe, Gerald Burke, Scott Henthorn
December 24, 2017
Quich Service I took my 2017 F250 Diesel for an oil change. Shannan Tanner was very friendly and attentive to my needs. The service was very prompt and I was out of I took my 2017 F250 Diesel for an oil change. Shannan Tanner was very friendly and attentive to my needs. The service was very prompt and I was out of there in no time at all! More
by pjcalamari
Employees Worked With
Shannan Tanner
December 23, 2017
F 150 in to repair AC/Heat dampners. Service was timely and fixed the problem. People were professional and friendly. However car was not washed and interior plastic on "A" post was not Service was timely and fixed the problem. People were professional and friendly. However car was not washed and interior plastic on "A" post was not properly installed. More
by Slick
Employees Worked With
Cindy Vaigneur
December 17, 2017
Quick service and friendly employees I took my 2011 Expedition in for an oil change and a tire rotation. The service was prompt and the staff was friendly and knowledgable. They even wash I took my 2011 Expedition in for an oil change and a tire rotation. The service was prompt and the staff was friendly and knowledgable. They even washed my vehicle! More
by hhiken
Employees Worked With
Shannan Tanner
December 16, 2017
Amazing Service! I recently moved to South Carolina from Massachusetts. This morning I had a problem with my car - it wouldn't start. I called Lincoln Roadside Assista I recently moved to South Carolina from Massachusetts. This morning I had a problem with my car - it wouldn't start. I called Lincoln Roadside Assistance. They took my car to the local Lincoln dealer. The staff was incredible! Even without an appointment they were able to diagnose the problem and make the update to the onboard computer system. Problem solved in under an hour. Both Steve (the Service Director) and Cindy (the Service Advisor) were great! This was probably the best service experience I have ever had! More
by SamFrancisco
Employees Worked With
Steve Cummins, Cindy Vaigneur
