Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Absolutely terrible. All of it – the work, the customer service, and the experience. Take your vehicle anywhere else and you will be better off. Where to start? Broug All of it – the work, the customer service, and the experience. Take your vehicle anywhere else and you will be better off. Where to start? Brought my vehicle in and asked them to take a look at three items and call me back with an estimate. They kept my vehicle 4 days before they contacted me to tell me 1. they couldn’t fix one item, 2. they completely ignored item 2 and focused on a completely different item, 3. They could fix item 3, but it would take 3 days to get the parts. I think I called for status on the vehicle 5 times. I was never able to speak to Anthony, my service advisor on the phone. I left at least two messages that were never returned. Two of the times I called, it took whoever answered the phone 10 minutes to decide weather they even had my vehicle. They told me they didn’t’ at one point. Item 3 was replacing motor mounts. Let me ask. If you are replacing motor mounts on a 21 year old vehicle, do you think the bolts might be rusted out and need to be replaced with the mounts??? Not these jokers – Car had to stay in the shop two more days until two $5 bolts could be overnighted. I think I was supposed to be impressed that they had them sent overnight. Was their original plan to save $10 and use the original 21 year old bolts----SMH?! If your master plan is to put 21 year old parts back in a vehicle, at least have the foresight to have the $5 parts on hand if it doesn’t work out. GEEZ! The cherry on top. When I disputed a $100 labor fee for an item I didn’t even ask them to look at, Anthony pulled the old, “Your wife didn’t understand…..” trope. I thought we had left that patronizing xx back in the 20th Century. NOPE! But that’s where you should leave Nyle, Maxwell Supercenter More

Santiago and the entire team were very professional. No high-pressure sales, just very respectful. No high-pressure sales, just very respectful. More

Excellent service nice and friendly staff. Courteous and the wait wasn’t too long very satisfied overall. Courteous and the wait wasn’t too long very satisfied overall. More

Nyle Maxwell Austin was a terrible experience for me. I went in to duplicate a key because I lost my only key. When I bought my Fiat, it only came with one key. The parts department advised that I needed I went in to duplicate a key because I lost my only key. When I bought my Fiat, it only came with one key. The parts department advised that I needed the vin # and proof of insurance in order to make the key. I provided the information and paid the $250 to make the key. He told me that after the key was made, to bring the car in for programing. When the key came in, I towed my vehicle to them and at that time that is where my nightmare with this company started. I ended up paying $1227.46 because the tech found out that with every key that does not have a spare, something else is needed. Now that want to know if I want it done. None of this was explained to me at the start of my visit. I knew that the key would be in the $200 range, I accepted that. I did not know and was not told that there was a $100 fee to program the key. Okay, I can accept that. But the $1227.46 was an absolute shock. I needed the key made but I am not sure I wanted to go to that extremes for a key. I could have gifted it to one of my nephews or the Purple Heart organization and let them pick up that expense, but no choices were offered to me. If they had explain to me what the final amount might be, I am not sure if I would have agreed to it. When I spoke with Mike Wilson about it, he said he was sorry but his tech and service manager did not know what the repaired would involved. It seems they all learned about this at my expanse. I would love to have someone not Mike Wilson call me regarding this matter. I also wanted to let you know that Mike Wilson and George, the service supervisor were polite and sympathetic, but I just don't feel that they should have agreed to do the work if they were unsure of what the work and the cost would be. I feel they did not provide the total amount until it was too late. More

A+ all the way, same as every time I need to service my cars at this dealership. cars at this dealership. More

I've now purchased multiple vehicles from Nyle Maxwell, including RAM and Jeeps, at this particular location. Each time they've been great, from Sales to Finance and Service. No number games, no add-ons, a including RAM and Jeeps, at this particular location. Each time they've been great, from Sales to Finance and Service. No number games, no add-ons, and no high-pressure sales tactics. Just good customer service, solid communication, fair prices, and transparency throughout the process. You can't find that everywhere these days. In either case, I can easily recommend these folks to anyone in the Austin area looking for a Stelantis product or service. More

I ordered a new Jeep Wrangler Rubicon Xtreme Recon from Warren. He was hands down the best salesmen I have ever worked with. He was friendly, honest, and genuinely cared about my car purchase. I will be bu Warren. He was hands down the best salesmen I have ever worked with. He was friendly, honest, and genuinely cared about my car purchase. I will be buying all my future Jeeps/Rams from Warren in Nyle Maxwell. Nick Condiss and the other Nyle Maxwell team members were exceptional. Highly recommend if you want a streamlined new car process without any tricks More

Warren and the entire team did a great job selling me a new Jeep truck. It was a great experience! new Jeep truck. It was a great experience! More

They try to scam you by posting pictures of a car on there website then after paperwork is almost done, tell you it's actually a car with less specs. They act like it was a honest mistake but still don there website then after paperwork is almost done, tell you it's actually a car with less specs. They act like it was a honest mistake but still don't correct the pictures on the website. We were going to Austin to buy it so couldn't see it in person first. More

The customer service is great and very professional. Pricing wise, some of the services are way expensive Pricing wise, some of the services are way expensive More