Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Really bad service experience 1. My 2005 Dodge Ram 2500 diesel truck had a $2788.83 transmission overhaul 06/13/2014 at Nyle Maxwell Chrysler Dodge Jeep of Austin, 13401 Ranch Road 1. My 2005 Dodge Ram 2500 diesel truck had a $2788.83 transmission overhaul 06/13/2014 at Nyle Maxwell Chrysler Dodge Jeep of Austin, 13401 Ranch Road 620 North. The warranty was good for two years. The current transmission problem was out of warranty even though it was back in the shop for an identical problem 10/2015 (inside the warranty period). I believe the original transmission rebuild had failed at that time and they tried to band aid the problem choosing to not fix the problem by doing another transmission rebuild/replace at their expense. Note. The transmission now is so much better after the current complete rebuild. It was not this good after the original 06/2014 rebuild. I did not know enough to compare the original rebuild 06/2014. 2. Nyle Maxwell Chrysler Dodge Jeep of Austin, 13401 Ranch Road 620 North replaced the transmission again 8/15/2017 for 4611.88. In view of the fact that I had the truck in the shop 10/2015 (inside the warranty period) for a problem identical to the current problem (the truck did not start in low) I feel Dodge should have paid part of the cost of this second rebuild. 3. They kept the vehicle for three weeks. During this time I had great difficulty making contact to get updates. "The truck is being worked on" was used several times. The truck was usable so I could have kept the truck until they could actually work on it. More

New car experience Stephanie was very helpful and knowledgeable in our new car experience and I definitely want to work with her again. I wish every sales person could Stephanie was very helpful and knowledgeable in our new car experience and I definitely want to work with her again. I wish every sales person could be like her. More

New car Mr. Campbell was great, very informative and patient made it a great experience. I love my new car. Thank you! Mr Campbell I will be recommending your Mr. Campbell was great, very informative and patient made it a great experience. I love my new car. Thank you! Mr Campbell I will be recommending your services😊 More

Got what I wanted They worked with me. We're very nice and answered my questions. Spent the time to follow up to deliver the right vehical. Explained the process clea They worked with me. We're very nice and answered my questions. Spent the time to follow up to deliver the right vehical. Explained the process clearly. More

Good deal Found the model I was looking for at a good price. Warranty on engine and transmission was a bonus. Salesman was very nice. Helped me return my rental Found the model I was looking for at a good price. Warranty on engine and transmission was a bonus. Salesman was very nice. Helped me return my rental car. More

Does good work. Have always enjoyed working with Alan at the service desk. He has kept his word every time. Will bring it back to the same place for my next servi Have always enjoyed working with Alan at the service desk. He has kept his word every time. Will bring it back to the same place for my next service check up. More

Purchase and service Nyle Maxwell Dodge not only sold me my new 2016 Ram 4x4, they also set me up with a fantastic program to maintain it at a price I couldn't do it for m Nyle Maxwell Dodge not only sold me my new 2016 Ram 4x4, they also set me up with a fantastic program to maintain it at a price I couldn't do it for myself. They have been fast, courteous and to the point. They have won me over and earned my business for many years to come. More

Service was efficient and fast. Staff was excellent friendly and professional. communication was great highly recommend the dealership and will continue t was efficient and fast. Staff was excellent friendly and professional. communication was great highly recommend the dealership and will continue to use their service More

Super fast great service! Nik got my car in and out in record time. Great dealership! I will definitely bring my car back in to them... Very friendly and professional. Nik got my car in and out in record time. Great dealership! I will definitely bring my car back in to them... Very friendly and professional. More

Service call to repair a safety recall. Not their fault there was a recall on my vehicle but they made it very easy for me. Gave me a rental while it was in the shop. Very friendly staff 😊 Not their fault there was a recall on my vehicle but they made it very easy for me. Gave me a rental while it was in the shop. Very friendly staff 😊 More