Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Worked with Eric and Jacob, and they could not be any more perfect in their assistance and help. After an issue with previous management and service, I was offered a courtesy oil change. However, overti more perfect in their assistance and help. After an issue with previous management and service, I was offered a courtesy oil change. However, overtime the previous management and team had left, yet Eric and Jacob were more than accommodating and willing to honor the oil change (and tire rotation) when they had to obligation to. Beyond that, they treated me like any other paying customer and offered great insight into the existing status of my car. I will most certainly return here for routine service. More

Great place, and realiable dealership. Highly recommend it . We had Robbert , he was extreme helpful. Highly recommend it . We had Robbert , he was extreme helpful. More

I have avoided dealers most of my life because of the negative experiences. This year I needed a new vehicle so I had to bite the bullet and do it. Nyle Maxwell super center has completely blown me away. negative experiences. This year I needed a new vehicle so I had to bite the bullet and do it. Nyle Maxwell super center has completely blown me away. They treated me like a human, with utmost respect and care. Jeff Maxwell and Ryan Vogler were quick to respond, thorough in their answers, and they held true to their word. I kept waiting for the "bait and switch", but it never happened. I honestly can say that I will use this dealership again if I need a new Jeep. By the way, I LOVE my Wrangler. :) More

The service was great ! Process for signing the paper work was fast, convenient, and helpful! Process for signing the paper work was fast, convenient, and helpful! More

BIGGEST PURCHASING DISASTER IN MY LIFE. BY FAR. Once you’re off the lot with the keys, they are through no matter what. 4/16/22 I arrived at the lot and met Ben. A fantastic young man wh BY FAR. Once you’re off the lot with the keys, they are through no matter what. 4/16/22 I arrived at the lot and met Ben. A fantastic young man who not only was a pleasure to work with, but I have come to learn is the only one I have met during this entire transaction with any integrity or a backbone, maybe that’s why others kept pushing him away and interrupting during the transaction. Down payment, price and approval was agreed upon and completed. Would not allow a test drive (This will be my 2nd Hellcat, so I am looking for a few things in particular. I was very clear and provided many photos of myself with my older Hellcat to give them the reassurance I was not a “Joy Rider”). After pulling teeth, and waiting almost an hour to have the car moved off the front display area, they agree and proceed to come out with the black valet key not the red key that fully utilizes the car. After more back and forth and me being extremely uncomfortable about their hesitancy, they went I got the correct key. Started that car and noticed the General Manager making a stern walk out of the building headed straight for me in the car. I rolled the window down and he introduced himself in a tone that would only be intended to intimate. General Manager, Mike Wilson then proceeded to shake his finger in my face while repeatedly saying “DON’T BE STUPID! DON’T BE STUPID!” and then turned around and walked away. Test drive completed in about 10 minutes, real quick exit to exit on the freeway. We returned to the showroom and I signed the remaining documents, added the insurance and left. During this first month the car has not been in my possession for a total of about a week due to MANY issues and not being able to drive it until some things were fixed due to damage potential. I understand that buying a used car, and a hellcat for that matter, it isnt going to be perfect, but this has been catastrophic. - Open recalls and catalytic converters. - Water-damaged red key yielding intermittent errors and sometimes failing to allow the car to start. - Plugged AC and drain leading to the blower fan in the cab filling with water and then puking it onto the passenger side floor, garden hose volume at times. Now I have a damaged blower motor and mold beginning to form under the carpet. - Rear diff requiring service due to noise. - Driver AC vent does not work at all. - 2 different non-OEM wipers which were both the incorrect size. The driver side wiper flew off 2 minutes after the first time I turned them on, in a downpour and I lost almost 100% visibility in highway traffic. - Told several times during the transaction that I would be the 2nd owner, that turned out to be a lie. This was verified by multiple different sources. - The list goes on. After many of these issues started to arise, I attempted to contact anyone at the dealership who could assist. During this process I was promised call backs over 15 times, to which I NEVER got called back, and I was hung up on by the preowned sales manager Noel, TWICE. After more attempts and 2 weeks I made it to the GM with another call in, Mike Wilson. We spoke on the phone in the very professional manner that I have carried throughout this entire ordeal. He promised to call back after checking with other people on the sales and service teams. He told me he would call back within 48 hours. I never got a call. I went to the dealership to get my plates, and maybe have a chance to see Mike. He was absent, so I discussed the issues with Mike Hiler, Finance Director. He was going to see Mike Wilson that day and discuss this, then follow up. Never did. Now I have a $65.5k OTD Hellcat with so many issues its undrivable some days and a dealership who insisted the car had every inch of it inspected and was so clean and that it qualified for the Chrysler Maximum Care warranty, which I went ahead and paid $4k additional. Issues being addressed by another dealership at my cost, besides cat recall. More

great to work with, engaging, good listeners, clear communication, patient, wish I could buy several vehicles communication, patient, wish I could buy several vehicles More

the only dealer that returned my calls, answered my questions, and worked with me patiently questions, and worked with me patiently More

Great service department! Thanks Michael for your outstanding service and taking care of my car!! Thanks Michael for your outstanding service and taking care of my car!! More

Good experience at Nyle and they did not pressure me to buy all of their extras buy all of their extras More

I had a great experience with Nyle Maxwell Super center service department. My rep was Mindy. She felt with my service in a timely manner and let me know that I did not need a tune up even though I asked f service department. My rep was Mindy. She felt with my service in a timely manner and let me know that I did not need a tune up even though I asked for one. She asked the right questions so she could give me the Service that I needed. When I got my car back it was less money than I expected. And my dash board screen was working correctly. Before when I tried to touched it to change options it did not react to the touch. Now it reacts instantly. I did not ask them to look at it. But what ever they did fixed it. For that alone I will go back to them. Mindy, thanks for the best service I’ve had in a long time. More