Nucar Chevrolet of New Castle - Service Center

Emissions Warning Came On, brought in for service Nucar diagnosed and cleaned the fuel injection. Car running right again. Was a little shocked at the price, but definitely notice the difference. C Nucar diagnosed and cleaned the fuel injection. Car running right again. Was a little shocked at the price, but definitely notice the difference. Car was ready sooner than expected. Shuttle service is very helpful More

Great service as usual. Have never had a bad experience, staff is always kind and courteous. Would highly recommend. Waiting area is very comfortable and clean. Had a sche Have never had a bad experience, staff is always kind and courteous. Would highly recommend. Waiting area is very comfortable and clean. Had a scheduled appointment which they were ready as soon as we arrived. Did not have to wait long. More

Great Service!! The service was great! My service advisor was nice and very professional. She greeted me when I entered the garage. She kept me informed about the wor The service was great! My service advisor was nice and very professional. She greeted me when I entered the garage. She kept me informed about the work that was being done on my vehicle. She is the best service advisor at nucar Chevy. Also nucar chevy need to hire more advisor like her. More

Extremely poor service, not trustworthy with dangerous safet I had another extremely bad experience at NuCar Chevy Service Department today. My wife and I took our 2017 Chevy which we had purchased there new in I had another extremely bad experience at NuCar Chevy Service Department today. My wife and I took our 2017 Chevy which we had purchased there new in for a scheduled service appointment . When I arrived I told the service advisor Alex Ocasio that we had hit a really bad pot hole and asked to be informed of any damage that may have occurred. I also asked if they repaired wheels there on site. I also told all this information to Shelby, the girl who scheduled my appointment. She told me that she made a note for the service department to check this out. So what happened ? At the end I the service I was informed that there was no damage anywhere or the tech would have reported it. I knew better, but I was so frustrated that I just paid the bill and left. Well I have two badly bent rims , one was so bad it was leaking air. When you drive the car at around 35-40 mph you can feel a vibration. I had the oil changed and the tires rotated. How can they not see the damage to the rims. It was obvious. Is this not a safety issue. I was actually afraid to drive the car. This is not the first bad experience with this dealer’s service dept. On the first oil change on our new Chevrolet, they overfilled our oil over a half an inch on the dipstick during an oil change and I had to go back. Needless to say I will not return to this Dealer for anything. More

Satisfied customer Always have had great service with the friendly NuCar employees. Always feel welcomed every time I visit the dealership I am able to enjoy the conven Always have had great service with the friendly NuCar employees. Always feel welcomed every time I visit the dealership I am able to enjoy the convenience of the waiting area. More

Quick service Oil change and tire rotation top off fluids and inspected brakes, etc. About an hour wait. Free internet, comfortable wait area with free coffee, tea Oil change and tire rotation top off fluids and inspected brakes, etc. About an hour wait. Free internet, comfortable wait area with free coffee, tea or bottled water. More

Service Department that runs smoothly Outstanding customer service with the Service Department! Recently, I brought in one of our vehicles to be serviced. We had a few hiccups with commu Outstanding customer service with the Service Department! Recently, I brought in one of our vehicles to be serviced. We had a few hiccups with communication, but as my concerns grew, they were quickly resolved when I met with Darrin Aliberto, the Service Manager who runs the department in a seamless fashion. He worked with his employee, Tom Kitts, to provide a comprehensive service plan to adequately determine what was going on with my vehicle. As a leader in healthcare, communication is key. To see the level of transparency with communication at Nucar Chevy, and the effective problem solving skills, sets the standards of what a Service Department should be. More