Novato Chevrolet

Service is deplorable. When GM sent us notice of a factory recall to replace the battery on our 2019 Bolt, we scheduled a service appointment at NOVATO CHEVROLET followi When GM sent us notice of a factory recall to replace the battery on our 2019 Bolt, we scheduled a service appointment at NOVATO CHEVROLET following the directions on the notice. When we showed up on the scheduled day, we were advised that the battery was not available and the service department had no record of our appointment. They had neither the part nor the technician available. Disappointed, we asked if we could schedule the service for a later date. That was not possible, we were told, because the battery needed to be ordered... Three months later we received another notice from GM urging us to take action on a potentially dangerous mechanical issue with the battery in our Bolt. Again, we followed the instructions to schedule an appointment only to have the individual on site advise us upon arriving that the part had not been ordered. Frustrated, but patient, we again asked if we could schedule the service for a later date. That was not possible, we were told, because the battery needed to be ordered... Three months later we received an email from GM advising us that our recall was a PRIORITY REPAIR that needed to be performed AS SOON AS POSSIBLE. Once again we scheduled as instructed. This time we felt confident because we received both text and email confirmation of our appointment FROM NOVATO CHEVROLET... For the third time, we were told upon arriving that there was no part or appointment. In the spirit of resolving nothing and revealing himself to be well-above his depth, Fixed Operations Director ROGER FONG went to great lengths to avoid accountability for the obvious communication error between GM and the dealership. He implied that we were not truthful about the confirmation we received, stating that the individual listed named on the message was no longer employed at the dealership. Again, because the notice was clearly something automatically generated by their scheduling system, this only confirmed that NOVATO CHEVROLET and ROGER FONG have no idea how their automated email system works or how embarrassed they should be that they haven't updated it following an employee's departure. An APPROPRIATE response would have been an apology with corrective action that included ordering our battery and scheduling the replacement, even if that needed to be scheduled weeks or months out. An ACCEPTABLE response would have been to order the part and schedule the service without saying anything about the previous buffoonery. What I received was a completely insufficient and unsolicited explanation of how ROGER FONG doesn't understand his role as the intermediary between GM and me as the customer. Do not recommend. More

The experience was good; they worked with me on trade-in and mark up to get my out of pocket close to my goal. The 48mo 0% financing sealed the deal. and mark up to get my out of pocket close to my goal. The 48mo 0% financing sealed the deal. More

All my previous experiences at this dealership have been excellent. This experience was bad. Their 1 day service took 4 days. The story was a fuel pressure sensor needed to be ordered and installed. When excellent. This experience was bad. Their 1 day service took 4 days. The story was a fuel pressure sensor needed to be ordered and installed. When I had not heard by Wednesday night I called and was told, “Everything is done but we want to verify the fuel system in the morning. It will be ready by 10:30 tomorrow.” Sometime after 11:00 Thursday I get a call to inform me the the repair cost will be $2500 for the installation of the new valve and there may be another problem with the system. $250 diagnostic with a $600 cap for scheduled maintenance cost $450 with the only identifiable service performed being a tire inflation. More

David n everybody else help out really good and explain everything good also. Will definitely coming back everything good also. Will definitely coming back More

Placed a $1000 deposit on a Corvette in 10/20. Salesman said they would honor MSRP and only possible increase over my quoted price would be year over year manufacturer price increase. Had no contact from d said they would honor MSRP and only possible increase over my quoted price would be year over year manufacturer price increase. Had no contact from dealer until I called in 9/21, at which time I was told there would be dealer markup around $10,000 if I still wanted to complete an order. More

Alway get great service since 1979 for my old Chevy truck to my Savanna van to my Savanna van More

Kind friendly prompt service. I am happy with the service I get as well as the salesman. Happy to help and always fair. I get as well as the salesman. Happy to help and always fair. More

Service was convenient and thorough. I took the truck in for regular service but had a question about some breaking noise. Jesse and team diagnosed the problem and determined it was the offroad tires. Appre for regular service but had a question about some breaking noise. Jesse and team diagnosed the problem and determined it was the offroad tires. Appreciate the extra attention. More

Excellent service, on time great punctuality. I recommend every body use their services . Good customer service, highly qualified technicians with UpToDate technology. I will come back again every body use their services . Good customer service, highly qualified technicians with UpToDate technology. I will come back again More

My service experiences at Novato Chevrolet have always been top rate. I'm in and out quickly and the service people are friendly and helpful. been top rate. I'm in and out quickly and the service people are friendly and helpful. More