Novato Chevrolet

Best car buying experience ever. This is the 8th new car that I have purchased and by far the easiest transaction ever. I went to the dealership after a bad experience with Victory in Petaluma. I knew exa that I have purchased and by far the easiest transaction ever. I went to the dealership after a bad experience with Victory in Petaluma. I knew exactly what I wanted (2011 Tahoe) and what features I wanted. Mark took the time to show me each one on the lot that met my need/wish list. Then we discussed price. I was never asked how much I want my monthly payment to be. He went over the price on each car. Showed me the invoice price, discussed the rebate information available. He then shopped for the best interest rate for me and I got to chose which back and rate. We signed with Jayda, who made everything very simple and easy. Paul gave us a hands on demo with all of the features that came with the Tahoe, even set up my bluetooth, preset XM stations, my Onstar and favorites with electronic features. I have bought many cars in the past and have never had a single dealer give me so much personal attention ever. I will definately be back there when its time for my husband to replace his car. I am also recommending this dealership to my friends, family and co-workers. I cannot say enough good things about them. More

Bought a new car had it deliverd, had greas stains inside. Mark I General Manager said he would reimburse me,NOT! waiting 2 months nothing. inside. Mark I General Manager said he would reimburse me,NOT! waiting 2 months nothing. More

Just left an another dealer thinking shopping for cars was still the same old thing. BS Then I went to Novato Chevrolet and the manager greated me. He was pleasant and took time to help me. I Love my C was still the same old thing. BS Then I went to Novato Chevrolet and the manager greated me. He was pleasant and took time to help me. I Love my Chevrolet that I bought at Novato Chevrolet. When I got home I went on line to check prices and I was surprised that my price was even lower. More

Just came in for an oil change and tire rotation and telephoned ahead for an appointment. This was to be my first oil change/tire rotation since purchasing my truck. San Rafael Chevrolet closed so Nova telephoned ahead for an appointment. This was to be my first oil change/tire rotation since purchasing my truck. San Rafael Chevrolet closed so Novato Chevrolet was the next dealer. My tires WERE NOT rotated and the service manager LEFT early & was suppose to call me at home regarding my tires and NEVER DID. The parts department was going to call me regarding a truck liner, mats and cover; NEVER DID. They also left grease on my steering wheel. Its a NEW TRUCK! If I can find another dealer within 100 miles...I WILL GO THERE! ps...when I telephoned for an appointment, the service mgr was snotty & rude; and I just wanted him to tell me when it was convenient to bring my truck in. More

The worst customer service experience ever. Ignored and lied to by an incompetent and uncaring staff. Will NEVER do business with this dealership again. lied to by an incompetent and uncaring staff. Will NEVER do business with this dealership again. More