Novato Chevrolet

Great! Alina was great! The experience there was easy and I would recommend Novato Chevy to anyone looking for a new Chevy! Very easy and friendly service! Alina was great! The experience there was easy and I would recommend Novato Chevy to anyone looking for a new Chevy! Very easy and friendly service! More

Routine oil change and factory recall work Went in for an annual service and was informed by vehicle had just been issued a recall and needed new software. They took care of both items prompt Went in for an annual service and was informed by vehicle had just been issued a recall and needed new software. They took care of both items promptly and I was out of there within 1 hour.. Staff was polite and professional. I would recommended Novato Chevrolet. More

Did not have alternator for Chevy vehicle on hand I had my car towed to the Chevy dealer with hopes of getting it fixed same day since I brought it in it 9 a.m. after 3 hours of waiting for an estimat I had my car towed to the Chevy dealer with hopes of getting it fixed same day since I brought it in it 9 a.m. after 3 hours of waiting for an estimate in an empty waiting room they finally told me that they would not get the piece for 2 to 3 days. I do not understand how Chevy dealership could not have a single alternator on hand for a 2012 vehicle. I solve the problem Myself by calling other dealerships because they weren't willing to. I drove to another dealership to pick up the part to have it installed the next morning. More

Fantastic customer experience I just bought a Chevy Volt from Novato Chevrolet. From the minute I walked in the door until the moment I left in my beautiful new car, the sales sta I just bought a Chevy Volt from Novato Chevrolet. From the minute I walked in the door until the moment I left in my beautiful new car, the sales staff were helpful, knowledgeable, patient with all my questions, courteous, low pressure, and made the experience easy, enjoyable and like they personally cared. I also felt like I got a great deal. All the people I encountered were great. I highly recommend this dealership! More

Novato Chevorlet a great dealership and dream sales team! NOVATO Chevorlet made my buying experience flawless and enjoyable. The sales team John, Dick, Adam and Denny were both professional and friendly. Ex NOVATO Chevorlet made my buying experience flawless and enjoyable. The sales team John, Dick, Adam and Denny were both professional and friendly. Excellent dealership providing super customer service, the car with all the extras I wanted and one happy customer is n me. Thank you I am a customer for life! More

Positive auto buying experience with a couple of areas for i I purchased my new 2018 Volt via Costco’s Auto Program. The salesman and sales manager worked together to provide a transparent, straightforward deal I purchased my new 2018 Volt via Costco’s Auto Program. The salesman and sales manager worked together to provide a transparent, straightforward deal at a fair price. All incentives were honored and there was even some room for further negotiating. The salesman (Doug S.) went out of his way to provide answers to questions and to explain the car’s features in detail. He researched and responded to questions he couldn’t answer and was consistently courteous and forthcoming. My car was delivered well-detailed and as expected. Areas for improvement: The Finance Manager rushed me through the final paperwork and did not adequately explain what I was signing. I had to slow him down and request clarification several times. He was congenial enough but brusque. Also, a few salesmen on the team gave me contradictory information about some technical questions I’d raised. Each spoke with confidence, then got contradicted by the next. One salesman flatly insisted the total Volt electric + gas range is over 700 mi when it is, in fact, ~420 mi. I suggest the sales team coordinate an accurate understanding of the products they sell. Overall, a good auto-buying experience. More

Buying a car The sales guy, Rick Magliari was an awesome guy, doing everything he could to get myself into an car! The team here at Novato Chevrolet are truly amaz The sales guy, Rick Magliari was an awesome guy, doing everything he could to get myself into an car! The team here at Novato Chevrolet are truly amazing people. They are so nice and willing to work with you to get a car. I highly recommend anyone who wants to get a car to come here. More

New Chevy Volt I bought a new Chevy Volt, Roy helped me with purchase of the car. He made my car buying experience pleasant and smooth. He answered all my questions I bought a new Chevy Volt, Roy helped me with purchase of the car. He made my car buying experience pleasant and smooth. He answered all my questions and provide all the details about the car. It was a very good experience overall More

Troubleshoot First, so friendly! The service manager made sure she understood the issue and kept me informed of time estimate, cost and details. The renovated First, so friendly! The service manager made sure she understood the issue and kept me informed of time estimate, cost and details. The renovated waiting room is comfortable and supplied with coffee and snacks. A good place to bring your Chevy! More

Doesn’t return calls I bought a 2013 Subaru Impreza from them on 12/28/17. I was sold a maintenance package which I was told would cover my 60,000 and 90,000 mile tuneup. I bought a 2013 Subaru Impreza from them on 12/28/17. I was sold a maintenance package which I was told would cover my 60,000 and 90,000 mile tuneup. They lied when I called to book I was told they couldn’t look at my car because they didn’t have the tools which makes sense because within the first week of buying my car it ended up in the shop. Don’t trust them when they say they have looked over your car and everything is good to go. Go to an independent shop and have the car looked over before buying anything from this dealership. UPDATE: As of 1/9/18 I have been refunded for my maintenance package, that did not cover the promised services. I was informed by the sales manger that I would need to remove my reviews before my car is fixed. I am waiting to hear back from Ray the GM about having my CVT serviced. My loan paperwork has not been sent to my bank but was assured that it would be sent today. Danny the finance manger said that he had not sent it over yet. More