Novato Chevrolet

I purchased a used 2022 Chevy 3500 Duramax from this dealership back in August of 2024. I brought 2 trucks in as trade in and it was like pulling teeth to get fair trade value if that… Secondly like mos dealership back in August of 2024. I brought 2 trucks in as trade in and it was like pulling teeth to get fair trade value if that… Secondly like most of the 1 star reviews, the truck was listed at one price, then you get to the dealership and surprise surprise there are add ons that were installed marking the price up even higher. A few more hours of arguing and we get that marked down…. Dealership prints out the paper plates and states that the new plates and reg will be mailed to me within 90 days as per usual…. It is now November so I contact the DMV and their representative informs me that the dealership never filed the paperwork for new plates and only did a transfer of ownership so now I have to go to the DMV and deal with that. Don’t waste your time and energy dealing with Novato Chevrolet find a better place. More

Joel was an outstanding sales person. Casual, great humor, informative. His support staff is also excellent. Casual, great humor, informative. His support staff is also excellent. More

Was able to drop off and have my issue resolved same day. Friendly customer service from everyone in the department. Will definitely be back. Friendly customer service from everyone in the department. Will definitely be back. More

Good about getting us in , would like shorter wait times friendly staff comfortable waiting area friendly staff comfortable waiting area More

They were very polite, trustful, and honest to help me. I was very happy after visit with them. I will come back. I was very happy after visit with them. I will come back. More

The service was excellent. Great costumer service.I strongly recommend to all my family and friends Great costumer service.I strongly recommend to all my family and friends More

Total professional and I keep coming back. Love the rides to and from my house Love the rides to and from my house More

I brought my 2008 Pontiac Torrent in because of an engine overheat issue. Kyle was my service advisor and was very communicative and friendly. overheat issue. Kyle was my service advisor and was very communicative and friendly. More

Easy transaction. Had the car I was looking for at a different lot, got it delivered next day and in and out quickly. I had all my forms ready ahead of time and all ex Had the car I was looking for at a different lot, got it delivered next day and in and out quickly. I had all my forms ready ahead of time and all expectations were met. No sneaky surprises like I got at other dealers. Thanks Novato Chevy! More

Overall great experience . All the sales staff were friendly , professional , and knowledgeable. We did not feel pressured , and we believe we were provided a fair price . All the sales staff were friendly , professional , and knowledgeable. We did not feel pressured , and we believe we were provided a fair price . More