Northwest Hyundai

Worst experience I have ever had trying to buy a car. They don’t tell you that all of their vehicles already have a protection plan they call APEX and mandatory add on of 5,000. They will not remove th They don’t tell you that all of their vehicles already have a protection plan they call APEX and mandatory add on of 5,000. They will not remove the charge. I walked out very upset. Sales manager asked me what they can do to get my business and I simply said sell me the car for the advertised price. He said he would not honor the website price. More

My worst ever experience. I was scheduled to see Joshua at 5:00 PM to buy a used 2023 Elantra Hybrid which has only 35K miles advertised at CARFAX. The price was too good to I was scheduled to see Joshua at 5:00 PM to buy a used 2023 Elantra Hybrid which has only 35K miles advertised at CARFAX. The price was too good to be true comparing with other dealerships. After my arrival there was no Joshua neither that particular car, rather they tried to sell me other cars they other salesperson for a lot more. I travelled all the way from other side of town and they wasted my day.for nothing. Will never recommend to deal with this dealership. I finally bought car from Baytown Hyundai next day. These guys were way above and beyond my expectations. More

Terrible follow up service. They do not keep their word. Awful experience. Stay clear of this place. They do not keep their word. Awful experience. Stay clear of this place. More

DO YOUR RESEARCH! THEY WILL LIE, CHEAT, AND STEAL TO GET YOU TO BUY, UGH THEY WILL LIE, CHEAT, AND STEAL TO GET YOU TO BUY, UGH More

My recent visit to the dealership epitomized the sleaziness of the old snake-oil salesman. The experience was way beyond my worst imagination of a sleazy sales. They should be ashamed of themselv sleaziness of the old snake-oil salesman. The experience was way beyond my worst imagination of a sleazy sales. They should be ashamed of themselves. I understand they are in the business to make money but there is no need to lie to get someone in your front door! Talk about leaving a bad taste, after my experience with Northwest Freeway Hyundai dealership, I have no desire to set foot into any auto dealership again. I really thought things had changed for the better over the years. Evidently not at Northwest Freeway Hyundai dealership. More

Needlessly wasted my time by lying. I had my car evaluated to have NW Hyundai buy it. I had this done at several dealerships and NW was slightly higher. Overall I wasn't sure I w I had my car evaluated to have NW Hyundai buy it. I had this done at several dealerships and NW was slightly higher. Overall I wasn't sure I wanted to sell it, so I waited. NW Hyundai called me over and over and texted over and over. Begging me to come in and sell my car to them. So they let me know when the month ends the offer they gave me runs out. I rearrange my work schedule and go in on 10/31. Not easy for me by the way - that's a very busy day in my business, but it's the best offer and they've been super insistent so I figure they deserve the business and I go in. The first paper the lady sets down had half the number we agreed on. She plays like I'm mistaken until I show her my phone where she confirmed the offer with me personally. So then they need to check my mileage and all of the sudden decide that some front end damage (which was there for the first evaluation and did not change) was now a problem and they had to cut 10% off the offer. I got up and walked out. These folks very deliberatley sought me out and hounded me for my business just to do the classic car-dealer screw-you-over. I still can't fathom why someone would be so deliberate about wasting my time. Very rude, inconsiderate, and dishonest. FIND ANOTHER DEALERSHIP. More

Liars and full of xx. DO NOT waste your time. Veronica Munoz is so full of xxxx, her eyes are brown. Went to look at a Palisade and got there in 10 minutes and the car DO NOT waste your time. Veronica Munoz is so full of xxxx, her eyes are brown. Went to look at a Palisade and got there in 10 minutes and the car had been “SOLD” but yet it is still on the website a week later. She tried to sell me a Palisade with 89,000 miles on it and added a $3,000 paint protection charge. What a dumb b*xxx. I am way smarter than her stupid bullsh*t tactics. More

BEWARE, they cheat you once you get in to the finance office. Make sure the final number breakdown sheet is with you before you go in, and don't trust these guys. Check every number before you sign. They office. Make sure the final number breakdown sheet is with you before you go in, and don't trust these guys. Check every number before you sign. They will lie to your face and put something different in the sheet . There are 3 more dealers within 20-30 min drive, at least they would say no deal rather than give you a deal and cheat on the back end. Management is on this too. More

Worst car experience ever! I had an issue with the A/C that just gave up working after 18'000 miles on my 2021 Santa Fe! I went to NW Hyundai in February 2024 the first time. T I had an issue with the A/C that just gave up working after 18'000 miles on my 2021 Santa Fe! I went to NW Hyundai in February 2024 the first time. They fixed it, so I thought. The A/C stopped working another 3 times after that (!). 3 weeks lost waiting for my car. That's total incompetence right there. But the pearl of the year happened when I brought in my car again on July 1st for the same problem (A/C not working at all). They kept my car for exactly 1 MONTH before they could fix the problem!!! Unheard of! And to complete the worst customer service that I've ever seen in my life ! (I'm 63 and drove several times around the world in different cars). I was told that they DO NOT have loaners! I do not know if that's a lie, but one thing is for sure: Stay the xxxx away from this dealership where incompetence meets total disrespect for the customer! How am I supposed to get around in Houston if I need to leave my car for a whole month in the dealership for a repair that can be done in one day??? You tell me! Management reached out after I got my car back and wanted to know about my experience with them in an automated text message. I wrote to them that I was very unhappy with their service and asked them to contact me to talk about their performance. I gave them 3 weeks to answer. To this day, August 26th, I have not heard back from management of NW Hyundai. That tells you again about how much they appreciate you as a customer: NOT AT ALL!!! More

If I could give zero stars I would. We made an appt for service a week ago and told them we needed to have our dashboard lights diagnosed. When we took our car there this morning to dro We made an appt for service a week ago and told them we needed to have our dashboard lights diagnosed. When we took our car there this morning to drop it off, we were told the department that does the diagnosis is “backed up” and we would have to leave the car for 5-7 days for them to look at it! Now, why could they not have called me anytime in the last week and told me that before we drive there today? They knew what we were going there for. Ridiculous. And this is the second time they have done something like this. We tried to drop off our car there about a year ago and similar circumstances occurred, so we left that time as well. Needless to say, this dealership does not value customer time and experience. More