Northwest Hyundai

If I could give zero stars I would. We made an appt for service a week ago and told them we needed to have our dashboard lights diagnosed. When we took our car there this morning to dro We made an appt for service a week ago and told them we needed to have our dashboard lights diagnosed. When we took our car there this morning to drop it off, we were told the department that does the diagnosis is “backed up” and we would have to leave the car for 5-7 days for them to look at it! Now, why could they not have called me anytime in the last week and told me that before we drive there today? They knew what we were going there for. Ridiculous. And this is the second time they have done something like this. We tried to drop off our car there about a year ago and similar circumstances occurred, so we left that time as well. Needless to say, this dealership does not value customer time and experience. More

I had an appointment this past Saturday, July 27, 2024, at 9:30 AM for a recall on my Santa Cruz. I sat in the waiting room for nearly three hours before they finally told me they couldn't complete the rec at 9:30 AM for a recall on my Santa Cruz. I sat in the waiting room for nearly three hours before they finally told me they couldn't complete the recall because they didn't have a technician available. I booked this appointment eight days in advance, expecting it to be handled efficiently. When I handed over my keys, they should have told me right away about the issue. Instead, they wasted my entire morning and left me sitting there for hours with no information. I'm beyond furious and incredibly disappointed with this complete lack of professionalism and respect for my time. More

I recently purchased a 2024 Hyundai Palisade Calligraphy from Hyundai Northwest in Houston, Texas, and I wouldn't recommend buying a car here without thoroughly inspecting the car or in this case the paint. from Hyundai Northwest in Houston, Texas, and I wouldn't recommend buying a car here without thoroughly inspecting the car or in this case the paint. I went there in the late evening and picked up a brand new car with less than 20 miles on it. Wanting to keep it in great shape, I took it to a high-end detail spot for ceramic tint and ceramic coating. To my dismay, I discovered the entire car was scratched up from the "ceramic coating" applied by the dealership, thats included in the package they slap on when buying a new car. Just didn't expect them to do a poor job. When I showed them the car and the paint damage, they refused to make it right. Instead, they offered to have the same people who messed it up in the first place take another look at it. DO NOT PAY FOR THE PACKAGE, DO NOT GET THEM TO COAT YOUR CAR, and MAKE SURE TO INSPECT YOUR CAR FOR ANY PAINT DAMAGE BEFORE BUYING. Extremely disappointed with this experience. More

We read the reviews of this dealership and decided that we would still give it a try. They advertised a 2023 Hyundai Sonata Hybrid SEL, at the discounted price of $27,795. Perfect we thought. Our salesman we would still give it a try. They advertised a 2023 Hyundai Sonata Hybrid SEL, at the discounted price of $27,795. Perfect we thought. Our salesman looked up the car in the system, got the keys and away we went on a test drive. The car was beautiful and we were ready to make it happen. Then we were told that car was not available as it had been sold to the service department as a loaner car, however a 2024 would be sold to us with the same discount. Still okay, then comes the parwork with a number on it that is now $4,000. More. The Apex package that is $3,997.00 and cannot be removed. A total bait and switch scenario. How can the salesman not know that the car is not available for sale? The 2023 information is below and as of 6/15/24 is still advertised as available on the website. STOCKA083760 VINKMHL34JJ4PA083760 I am sure there must be laws against this, why are misleading behaviours like this allowed? More

TLDR: Be careful, they will waste your time. To anyone looking to do business with Northwest Hyundai, make sure you double check. And double check again! They are disorganized and it will only b To anyone looking to do business with Northwest Hyundai, make sure you double check. And double check again! They are disorganized and it will only be to your detriment. We were trying to sell our Hyundai Accent and reached out to Northwest Hyundai to see if they were interested. We communicated the transmission, age, miles and defects with the vehicle over the phone to make sure they were fully aware before we tow to vehicle to them. They said that was okay and that they were still interested in the vehicle. On the day of our scheduled appointment, (Joshua) the sales representative we were communicating with was not present. We were assigned to someone else (Corey) and they told us that they were unaware of any communication about the vehicle and ultimately they were not interested due to the defects. This was unfortunate and extremely frustrating! Not because they did not want to buy the car, but because we spent time, effort, and MONEY to have the vehicle towed to them just to be told the opposite once we were there. We were extremely clear about all details of the vehicle so that no one’s time would be wasted. Unfortunately they were not so courteous. More

I had a very bad and frustrated experience there when I recently looked for a new car. I specifically told them to be honest and no game before I went to there. However, those guys are just liar and cheate recently looked for a new car. I specifically told them to be honest and no game before I went to there. However, those guys are just liar and cheaters, not trustworthy at all. Be warned and be prepared whatever they would say to you. They usually advertised a very attractive price(below MSVP on one specific vehicle), and wouldn't tell any detail, just push you to their dealership as usually. When you were there, then they would present you the much higher price than MSRP price with useless so-called 'protection plan' which adds over $3000). If you want the advertised price, they would tell you that's a special price(with lots of conditions) and most likely you wouldn't get it unless you agree the some very expensive addon options and very high rate financing, make you believe you got close to that price but actually you end of paying way more. I definitely would like to give it a negative score if possible. I will NEVER go back there and advice everyone else does the same. All it has just lies, tricks, traps and push to rip customer off. Bait and Switch strategy is their main tool to use, dishonest is another big problem from sales to managers. And they were extremely rude once they failed their sale strategy. I guaranty that you would NEVER get their special advertised price because it is full of various traps which would end of paying way more than others. STAY AWAY FROM THOSE CROOKS!!! More

Sales and Finance dept nothing but a bunch of sharks waiting to rip you off at every corner!! Beware!! I will NEVER buy there again!! waiting to rip you off at every corner!! Beware!! I will NEVER buy there again!! More

I have purchased several Hyundai vehicles and I will never go back to Northwest Hyundai for service. I asked to speak to service manager (Jose Gonzales) to discuss issue with my vehicle and he instead s never go back to Northwest Hyundai for service. I asked to speak to service manager (Jose Gonzales) to discuss issue with my vehicle and he instead sent out a technician out to help me instead of taking take to meet with me. Customer service was a "0" out of 1 of 10. More

Was interested in a used car they had there. I was also trading in mine as part of the deal. I sent them an offer I already had on mine and was told that they would match or beat it. I was also I was also trading in mine as part of the deal. I sent them an offer I already had on mine and was told that they would match or beat it. I was also texted multiple times about when I would get there so they could have the one is was looking at ready. Well, it was not ready, and the person I had an appointment with was not there..was supposedly out getting food 5 minutes after he texted me wondering where I was. The car they showed me was dirty inside and out, and had no gas. Then they told me they could not come anywhere close to the offer they told me in writing that they would match or beat. It was $8000 under as a matter of fact. I drove from Richmond, all the way there based on lies. Never going there again. More

Lies and disrespectful. They told us they could match an offer and to come over. After spending over an hour the finally said they couldn’t even get close to the offer from They told us they could match an offer and to come over. After spending over an hour the finally said they couldn’t even get close to the offer from the other dealership but they could sell the car for $49k (other offer was 32K). When we told the manager we were disappointed due to the lie to make us come. He was super rude and insulted us. More