Northwest Hyundai

Very Disappointed – Misleading and Poor Communication We drove 45 minutes to see a Hyundai Kona after confirming a deal over the phone with Kaitlyn, who claimed to be a manager. She assured us we could walk drove 45 minutes to see a Hyundai Kona after confirming a deal over the phone with Kaitlyn, who claimed to be a manager. She assured us we could walk out at $18,500 and knew we had financing ready. When we arrived, she was unavailable, and we were handed off to another rep, Salva. After a test drive, we discovered previous accident damage not disclosed online and poor headlight visibility. Still, we were ready to purchase. Suddenly the Sales Manager Indiana Rodriguez-Rosales, said the agreed price was no longer valid, and a new offer was presented with added Apex Protection Plan for $2997.00 costs we never asked for. Then all of a Sudden the Selling Price was changed for the online price of $17597.00 to $18,220.00 with a walk out price of $22,915.88 a difference of $4,415.88. We were told Kaitlyn “misspoke” and the deal couldn’t be honored. Total waste of time and very disappointing experience. Would not recommend this dealership based on how we were misled and treated. More

Northwest Hyundai is hands down the most dishonest and fraudulent dealership I’ve ever encountered. We showed up to buy a vehicle we found on their website, what a joke. The car was filthy inside, complet fraudulent dealership I’ve ever encountered. We showed up to buy a vehicle we found on their website, what a joke. The car was filthy inside, complete with someone else’s shopping bags and a hairbrush. It hadn't even been cleaned. On top of that, it had 800 more miles than what was listed online. Even worse? The price listed online mysteriously jumped by nearly $5,000 when we got there. They added a bogus line item called “Apex,” which no one at the dealership could explain. It felt like a bait-and-switch scam wrapped in corporate incompetence. The level of unprofessionalism was staggering. Staff were more concerned with their appearance and posturing than actually helping customers. Once we finally agreed on a purchase price (which took far more effort than it should have), we were thrown into yet another step in the process that only exposed how completely disorganized and clueless the team really is. If you’re even thinking about buying a car from Northwest Hyundai, do yourself a favor: don’t. Call ahead, get the real price (if they’ll even give it to you), and expect hidden fees, vague add-ons, and a dealership that does not care one bit about customer experience. This place is exactly what gives car sales a bad name. Avoid at all costs. More

Dishonest practices. Phone conversations and texts quickly disappeared when arriving onsite. Seems like pretend mystery people are handling deals online and by phone and Phone conversations and texts quickly disappeared when arriving onsite. Seems like pretend mystery people are handling deals online and by phone and then nobody knows them when you get to the dealership and the deal is all of the sudden 10k higher than what was already agreed to. Shady process is standard and anyone who works there knows the game and plays dumb. Go to Tomball Hyundai for a straight forward deal with Chris S. the sales manager. Test drive at NW Hyundai and then get out of there as fast as you can. More

Full of hot air. I inquired about a vehicle and the lady who contacted me said she would be my sales person and work up the numbers the next day as they were going to I inquired about a vehicle and the lady who contacted me said she would be my sales person and work up the numbers the next day as they were going to be closing soon. The next day I heard nothing so i called in and inquired once more about the truck only to be told by another person it had been sold the other day and the lady who contacted me initially was only a bdc agent and did not do anything other than send replies to online customers. Aaron the sales manager did offer to help me out by saying it if I wanted a new Elantra or car from their lot he would get crazy on the price since it was the end of the month and to make up for the miscommunication. A whole week went by with me calling leaving two voicemails and multiple texts to his personal number he gave me and I heard nothing from him. Today another manager calls who says he’s higher up than Aaron and wants to earn my business. He does get on top of things and quickly put together some numbers but nowhere near what Aaron initially said he could do. The offer was $3,000 less for my trade than what I was told and the new car being offered to me was almost $5,000 higher than what’s posted in their website it’s no wonder Aaron never replied to me. I feel the other reviews on here are spot on with them just trying to get you into the store then hitting you with hidden fees or possibly sneaking them in because there is no math that makes their deal make any sense. More

I regret not checking the reviews before purchasing my vehicle from this dealership. I bought a 2018 Jeep Compass in November 2024, and the experience has been frustrating from the start. Since the purcha vehicle from this dealership. I bought a 2018 Jeep Compass in November 2024, and the experience has been frustrating from the start. Since the purchase, the car has had more issues than I can count, requiring frequent visits to the repair shop. When I first acquired the car, I returned to the dealership with several questions, despite having already secured financing through my bank. However, the sales representative chose to run my credit through six different banks without my consent, later claiming he had forgotten about my initial instructions. To make matters worse, no one accompanied me to inspect the vehicle after the sale, and it was even dinged in the parking lot shortly after purchase. Each time I attempted to address these concerns, I was told that the manager was unavailable and was asked to return another day. My overall experience has been deeply unsatisfactory, and I feel that transparency and honesty were lacking throughout the process. I later discovered that I had paid $10,000 over the vehicle’s market value, which added to my frustration. After a year of ownership, the car continues to require extensive repairs that I cannot afford to keep up with. This has been a disappointing and costly experience, and I would strongly advise others to reconsider purchasing from this dealership. More

Purchased a used Ioniq 5. While the car is fantastic, I can't say the same about the dealer. The advertised price didn't include all the extra dealer add ons. Looking at While the car is fantastic, I can't say the same about the dealer. The advertised price didn't include all the extra dealer add ons. Looking at other reviews, this seems to be their practice. I was told by the Finance Manager that the vehicle would not retain the manufacturers warranty. He later said it would. That was after I said I would not buy the car if the manufacturer's warranty didn't apply. Lastly, it is an EV and nobody mentioned that it doesn't come with a charging cable, nor did they offer to sell one to me. More

Dishonest trying to sell extra stuff that is not needed, squeezed in apex gps for 500 without my knowledge. I will not buy anything from them again. squeezed in apex gps for 500 without my knowledge. I will not buy anything from them again. More

Worst experience I have ever had trying to buy a car. They don’t tell you that all of their vehicles already have a protection plan they call APEX and mandatory add on of 5,000. They will not remove th They don’t tell you that all of their vehicles already have a protection plan they call APEX and mandatory add on of 5,000. They will not remove the charge. I walked out very upset. Sales manager asked me what they can do to get my business and I simply said sell me the car for the advertised price. He said he would not honor the website price. More

My worst ever experience. I was scheduled to see Joshua at 5:00 PM to buy a used 2023 Elantra Hybrid which has only 35K miles advertised at CARFAX. The price was too good to I was scheduled to see Joshua at 5:00 PM to buy a used 2023 Elantra Hybrid which has only 35K miles advertised at CARFAX. The price was too good to be true comparing with other dealerships. After my arrival there was no Joshua neither that particular car, rather they tried to sell me other cars they other salesperson for a lot more. I travelled all the way from other side of town and they wasted my day.for nothing. Will never recommend to deal with this dealership. I finally bought car from Baytown Hyundai next day. These guys were way above and beyond my expectations. More

Terrible follow up service. They do not keep their word. Awful experience. Stay clear of this place. They do not keep their word. Awful experience. Stay clear of this place. More