Northwest Hyundai

great experience at hub hyundai, this is the second vehicle i have bought from hub. Not only the best price, and i did shop everywhere, but the whole process was excellent. i got the run around at two vehicle i have bought from hub. Not only the best price, and i did shop everywhere, but the whole process was excellent. i got the run around at two other dealerships that were closer to my home in the woodlands, one call to hub and it was smooth sailing from there. More

Got a great deal,only because I walk out if the BS starts. What troubles me is that I picked up my elanrta the next day to have a key scratch all the down the passenger side. I checked that car up and starts. What troubles me is that I picked up my elanrta the next day to have a key scratch all the down the passenger side. I checked that car up and down the day before.Not blaming anyone just sayin. More

If you want an honest good deal,please see Burl Franklin,(Sales Executive), as he provides "Outstanding Service. Very patient, and "Knowledgeable",as he goes the extra mile. He provides the courtes Franklin,(Sales Executive), as he provides "Outstanding Service. Very patient, and "Knowledgeable",as he goes the extra mile. He provides the courtesy, that is missing from a lot of business relationships. I would send all my friends and family to, Hub Buick,as I know they will be taken care of properly. More

Last week, Monday August 22nd, I recieve a letter in the mail. The letter states that this gentleman can buy back my current Hyundai at $4000.00 over the Blackbook value (whether I buy a vehicle from them mail. The letter states that this gentleman can buy back my current Hyundai at $4000.00 over the Blackbook value (whether I buy a vehicle from them or not). I had been thinking about buying another Hyundai Elantra for some time now, so, I thought I would look into things. I call Mr. Odat (the person in the letter) to arrange an appointment to come in and discuss things. Once I called him, he tells me that he will offer me a "great deal." This call took place around 1:30pm. Around 5pm to 6pm that same day, I receive another call. This call came from Mr. Odat. Mr. Odat tells me that he received a message that I was interested in trading in my vehicle and I was looking into buying another vehicle. I explain to him that we have already talked. He doesn't remember any of this. I go on further to explain what was discussed between us. Our arrangement was that I was going to meet with him approximately 9am Saturday morning. Instead of just coming forth and say he simply lost my info or forgot, he tries to cover up things. I overlook the matter and we finally ended on that we are to meet on Saturday at 9am. Saturday rolls around. I call Mr. Odat when I am not far from the dealership. The drive to his location, as I told him earlier in the week, is not exactly close so I wanted him to be ready to discuss things with me when I made it there. I let Mr. Odat know that I am about 15 - 20 minutes out from his location. He says, great. He will be expecting me. When I arrive to the dealership, I go inside with my father. I walk up to one of the desks and ask for Mark Odat. The gentleman that I spoke to pages Mr. Odat to the front. Mr. Odat was paged a few times. After waiting for 20 minutes with no response from Mr. Odat, I go outside to look over the Hyundai Elantras this dealership has on the lot. Once I was done looking the cars over, I walked back to head inside of the dealership. Another salesman approached me and asked if I was being helped. I explained my situation and told him that he was helping me now without giving out the name of the other gentleman. My goal was to buy a new vehicle and not complain about some guy that didn't want to help me with buying a new vehicle. This other salesman is named Dan. I had no issues with Dan. Dan said to me that he didn't want to step on anyones toes, so, he had to get approval to be able to help me out. Another gentleman came out and asked me questions on who it was that didn't live up to their appointment. I didn't give out a name. After a few minutes of discussing, it was decided that Dan would be allowed to take care of me. As Dan went to pull around an Elantra I wanted to test drive, Mark Odat must of caught wind about what happened and proceeded to come talk to me. He told me he was waiting in his office the entire time. My problem is that if someone has an appointment with you and even calls when they are almost at your dealership, you should be ready to make contact with that person instead of sitting in your office (in the back) not able to hear the calls on the intercom for him. Dan finally pulls around and I take an Elantra out for a test drive. Once Dan and I get back to the dealership, we head to his office to negociate a price offer. Dan makes an offer over the MSRP. It was for something new that some dealerships are doing now called an "addendum price." I have never had to deal with this new pricing structure before as it's over the MSRP asking price. I told Dan of a counter offer. He mentioned to me that he was unable to agree to this offer. I explained to him of how I came up with that offer. Dan felt that my offer was not unreasonable, but he would have to take that to someone over his head for any kind of approval. When Dan came back, the person I had to work with at this point is Mark Odat (the guy I have lost all confidence in at this point). Despite the fact that I no longer wanted to deal with Mark, we ended up going to his office. After talking about other things for awhile, I finally asked him about my counter offer. He told me that the best he could do is the addendum price. I reminded Mark that he told me that he would give me a "good deal." In addition to that, I asked if he thought that this was a deal? He told me that they can't keep Elantras on the lot and don't have to negociate pricing. He told me that they sale these cars over MSRP all the time. One of my arugments on this is why would you promise me a "good deal" when you can't offer a deal at all? He told me that this is the best he could do unless....... Mark told me that he could probably take $1000 to $2000 off of my price if I was to trade in my vehicle. I followed up with mentioning how his letter to me (which I still have) says that he is willing to pay $4000 over the Blackbook value. Why would I trade in my vehicle for up to $2000 when your letter says that it's worth much more? Mark refused to answer the question and covered it up with how good the Elantra is. After I left the dealership with an empty promise and no good deals on their vehicles, I headed home after dropping off my father. When I got home, and after I had time to relax and vent, I was still disappointed with what took place. I decided to call the 1-800 Hyundai line to place in a customer complaint. After talking with the customer service line for quite some time, I left things at that. Shortly after, I get an email from the same dealership in regards to having me come in. It's from a lady that works in customer relations. I told her why I would not go back to do business at this dealership again. I don't believe I gave the name of the person (Mark Odat) to this lady. In turn, she sent the email to to Mark Odat. Mark Odat calls me on Monday. He wants to talk with me about the email he received. So, we talk. I really felt like I was not treated like a valued customer. In turn, I asked him in the end: "Did you feel like you were giving me a good deal?" Mark says to me: "Yes." I asked him, "Why do you feel you think you are giving me a great deal?" He said: "Because you are buying a great car." That to me was not an answer to my question, but merely a ploy to avoid answering my question. I followed up with him in regards to lettting him know that I don't think that a good deal has been offered when I have been offered to trade in my vehicle to him for up to $2000 and his letter states that he can give me at least three times that amount. In closing, I felt that since I have bought 2 Hyundai vehicles from them in the past, I felt that my owner loyalty should be considered. Even if the Elantra is a great car, it has no rebates/incintives or owner loyalty. With this being said, if a customer had bought from a particular dealership multiple times, you should want to take very good care of that repeat customer to ensure that he/she will return time and time again. Unfortunately for me, this was not the case. I would not recommend this location to anybody. If you do decide to buy a vehicle from this dealership, I would like to follow up by mentioning that you do not do business with Mark Odat. Hopefully your experience will go better than mine did if you do decide to buy from this dealership. More

I saw an advertisment on Autotrader.com for a Toyota Prius (a trade in) & contacted them immediately about making the purchase. A sales associate named Kam informed us of all the details on the car, aft Prius (a trade in) & contacted them immediately about making the purchase. A sales associate named Kam informed us of all the details on the car, after which we told him we wished to purchase the Prius at an agreed upon price. Kam told us that since we were the first to contact the dealership about the car after a recent price drop that we would have first "dibs". We live out of state so we discussed what info they would need for financing which would allow us to finance about half the cost of the car. We had informed Kam that we would be putting a large downpayment on it. We even offered a deposit and were informed that it was unneccessary as the paperwork was being processed. We emailed all the required info before close of business around 6 pm, and were expecting instructions on where to send the deposit the next morning when the banks opened. My husband called Kam from the bank at 8:30 am to inquire where to send any remaining financial requirements. Kam then informed him that they sold the car the night before, AFTER we had made the deal & had submitted financial information. He blamed us for not having put a deposit down even though he claimed it was on a hold for us. Not only had we lost the car, for which they could not provide a match as a replacement,(he tried to upsale us to a car that was priced $4000 more) but that night, since we thought it was a done deal, we had made travel arrangements on a rental car to get to Houston to pick the Prius up from the dealership. While I suppose what they did was not illegal, I just found their practices and the way they handled the situation to be highly unprofessional and plain ole' bad business. I wish to file this complaint to maybe spare others the trouble of trying to do business with a company that has no integrity. If they'll mistreat you during the deal,there can be no expectation of better treatment after the deal. More

My house guest (A Korean exchange student) went to Hub 290 to have her 2010 Elantra's brake lights fixed (they would no longer work). While there I suggested that since she was due for an oil change she 290 to have her 2010 Elantra's brake lights fixed (they would no longer work). While there I suggested that since she was due for an oil change she might as well have it serviced (30k oil/filter change - air filter change and inspection as per the manual the came w/the car) there at the same time. Shortly after inspecting her car she was told by the service Mgr. that the car also REQUIRED a coolant change, a transmission fluid flush, new spark plugs (note they are Platinum type) and a fuel injection service. This was going to be an additional $549 and she was explained that it had to be done to maintain her warranty w/Hyundai. She called me and I eventually spoke w/this service manager and he began to tell me the exact same thing; that Hyundai would not honor any warranty on the vehicle unless she had this service performed by them, that day. Flags were immediately raised in my head and I called BS! I questioned the requirement for a coolant flush, transmission flush and spark plug change based on a 30K mileage as well as noting that the vehicle was only 13 month old! I checked the manual and his claims were not true - none of it was required; even under the extreme service interval. Only checking of the fluid levels were required at this time/mileage interval. I instructed her to only have the oil and filters changed and come home as well as assure the brake lights were fixed. She is rather gullible/naive (and unfortunately the dealership sensed this - they preyed on her). She arrived home that night with a new 2012 Elantra in tears, saying that they (a sales person came over to help her) and they went on to explain that purchasing a new car would be a better and cheaper alternative to keeping her current 1 yr old car. They pointed out she needed 2 new tires due to safety reasons (and even noted in the inspection that there was 10/32nds tread left on them - hardly a safety concern!). Well she bought it "hook line and sinker". There is no clause in the paperwork allowing her to return the new car and I believe she is now stuck with this. She really did not have the cash to pay for it as that money she used really supposed to be for her to attend college. she had saved it prior to coming to the US and it was required to have up front in order to attend school and get a Visa). This dealership is a bunch of xxxx bags. the sales guy was an older Korean guy that she had confided in due to him speaking her native tongue, Etc. I am truly outraged at this tactic the dealership used to sell her a car. More

I believe their BBB rating of "F" says it all. I encourage everyone to check it out before considering this dealership. Terrible experience and will never go back. I encourage everyone to check it out before considering this dealership. Terrible experience and will never go back. More

I searched for a good deal on a lancer evolution for months and finally found one and called made a offer and sal said he would call me back. When he did he said that it was a go ahead and would sale me months and finally found one and called made a offer and sal said he would call me back. When he did he said that it was a go ahead and would sale me the car for $26500. So the next day my wife 5 month old daughter and I drove 1 hour and 45 min there and look at the car. It had some pretty big scratches so I said it was no deal unless they would fix them and put floor mats in. Sal said that they couldn't fix the scratches unless they up the price, so we negotiated the deal and finally he agreed to fix them nso I told them I wanted a we owe stating they would fix the scratches. Sal told memhe couldn't give me a we owe but he would give me his word. I told him that wasn't good enough and finally 2 hours later I got a we owe write Up. A couple more hours go by then we finally get into finance and start doing paper work and I look at the buyers order and they have the selling price as $27900 (they are dirty people be wary). So we got that fixed and I left with the car. I schedule a appointment to come in Tuesday to get the scratches fixed. So skip a week to Tuesday. I get to the dealership and hand the keys over. 8 hours went by and finally my car was ready. They tuched up the deep scratches with a different color paint and it looked worse than it did when I brought the car in. So I argued with sale for about 20 min and asked him several times to go get them GM and he wouldnt he said that they said they would touch up the paint and I said no you said you would fix it. So instead if getting mark the GM he came back with Rick Colman (the rudest one in the dealership)the used car sales manager who had already been really rude all day about my trade. We argued for about another 20 min and I pulled out the we owe and showed him were it said they would fix the scratches not touch them up. So he told me to take it to the body shop next week and leave it with them and that they would not give me a loner car for the week. When I get to the body shop they say that they have to write a estimate up and Rick has to approve it and he would call me and let us know something. Still waiting on a phone call and still don't have any floor mats. Overall this is a horrible stealership who just wants your money and will screw you over any chance they get. I will take this as far as I have to in order to get everything I was promised. My uncle is a top notch lawyer and if I have to take them to court I will. More

After settling on a sale price of $23588 for a 2011 Hyundai Tucson GLS with navigation package, I drove from Austin to Houston to pick-up the vehicle. I had specifically requested my drive out price an Hyundai Tucson GLS with navigation package, I drove from Austin to Houston to pick-up the vehicle. I had specifically requested my drive out price and was e-mailed $25400. When I arrived in Houston, the salesmen was very nice, but as soon as I sat down with the finance manager to sign the paperwork, I noticed that they had tacked on an additional $1200 in fees making my drive out price $26728.18. They claimed that they add two packages to all of their vehicles which are non-negotiable: simonize (5 year paint and fabric protection) and UUG Anti-theft ($5000 toward purchase of new vehicle if car is stolen in the first 5 years). We negotiated those fees down but still ended up paying the same price as we were quoted in Austin. They will underbid and lie on the base price and make up their money in the end with additional fees. You would be better off calling them and negotiating a good deal over the phone and then use that as leverage with a more reputable dealership. When the dealership won't match the price, but will get down to invoice, take their deal! You will be sorry if you trust HUB. More

After taking my car in for a warranty issue they "recommended" the 30,000 mile service and made it out like it was included in our extended maintenance from when we bought the car. At no time did t "recommended" the 30,000 mile service and made it out like it was included in our extended maintenance from when we bought the car. At no time did they tell us that it was not covered. When we went to pick it up they let us know that we owed them $570. When I appealed to them to reach a compromise and come down on their already overpriced "services" they graciously come down by a few dollars. THESE GUYS ARE CROOKS!!! DO NOT TRUST THEM!!! More