Northwest Hyundai

I was shopping for a new Hyundai, due to the review and other owner's comments. But it became a nightmare really quick. I was told by NorthFreeway Hyundai in the Houston area, that the car that I was loo other owner's comments. But it became a nightmare really quick. I was told by NorthFreeway Hyundai in the Houston area, that the car that I was looking for is in stock. So I drove about an hour to get to the dealership, and deal with a new salesman that really don't anything about the product, no less where the car was when I arrive. He walked all over the car lot looking for the vehicle, but after all the test drive and providing all the info. There was no negotiation what so ever. He looks like he not even interested to sell the car. No manager shows up to finish and nobody care if I but the car or not. Never return this dealership. If they treat you like this before the purchase, think what would happen after the purchase. Second nightmare. I was told by an internet manager at Ron Carter Hyundai Clear lake that they have the vehicle that I was looking for and she offered an internet price that was suppose to be real? I have spoken to her twice on the phone to insure that there is no game playing with offer, and she reassure me that there is no game playing and the vehicle is real and she has the key in her hand. Because I told her that I don't want to drive 1 1/2 hr. just to play game with the purchase of the vehicle. So I drove out to the Ron Carter location, and of-course she is not there, and someone else will be taken care of me. Right!!! In come the salesman and I show him the email that supposedly the internet manager send me with the price and everything. At that point I was told that it doesn't include anything, so the price will be higher. How much higher would you think? Full sticker plus TTL. What a shock, because I was told by the internet manager that it will not be the case. But long story short. It ended up that I was told by another supposedly sales manager, that the eprice doesn't exist, there is no such thing. because they can't sell the car at that price. What a joke. (ANOTHER BUYER BEWARE) So I was giving up on the Hyundai vehicle, and wrote to the Hyundai North America and file a complaint. But I know there is nothing they can do. But When I was about to give up. Cornelius Ita with Hub Hyundai on 290, send me an email, so I thought there goes another scam. So I called him and he verify the price and everything. So I said what the heck. I went out to the dealership that same day, and Cornelius was super friendly and helpful..He gave me the best deal and took good care of my purchase. The end result is I am now a new owner of a 2013 Hyundai Veloster Turbo. Thanks to Cornelius Ita. highly recommend to buy car from this guy. Mr. Pham in the Finance department is also another outstanding staff at the Hun Hyundai location. He help me get a great deal and a great rate. Super easy to deal with and work with. The last and only thing I can say is Thanks a whole bunch Hub Hyundai on 290. Again with staffs like this, the dealership is highly recommended for future purchase. More

My wife and I went to Hub in hopes of finding a new 2013 Sonata for the best price. Robert and Mark made it happen! We are very grateful! Now to be honest, it did not start out as well as we had hoped. W Sonata for the best price. Robert and Mark made it happen! We are very grateful! Now to be honest, it did not start out as well as we had hoped. We originally dealt with Cornelius. From the beginning of our dealings with him, we felt that he was disorganized and rushed, just did not feel comfortable with him. Luckily, he had gotten busy the first day we were there so we were able to deal with Robert for a while during the first visit. We felt comfortable with him right from the start. However, since Cornelius was technically still on our account, he remained our salesperson for the time and he rejoined us to discuss specifics we were looking for as well as a possible trade in of my wife's car. I had found a comparable model of the Sonata we were looking for and told Cornelius the price. He basically laughed it off and said we would not be able to beat the price he was giving us. Quite condescending at this point. We talked about the trade-in possibility, in which he gave us a very low offer and said Carmax, which just so happened to be next door, would give us the same. Needless to say, we left that first day feeling very frustrated and unhappy with the service we received. I spent most of the following day researching Sonata models comparable to what we were looking for at lower prices and actually found more than a few. Also took the wife's car to Carmax for an appraisal. They gave us a much better offer for it. However, we decided to sell it on our own. The following Monday we scheduled another appointment with Cornelius, in hopes that my research would be more to his liking and smooth things out to where we could feel like he was trying to work with us. This was not the case. He continued to try and prove me wrong with everything I said and went on to a website trying to search through 15 pages trying to find the cars I was telling him about to prove to me I was wrong. When he did that, feeling attacked and insulted again as a customer, we immediately requested another salesperson and to speak with a manager. We spoke to Mark Odat, who is one of the managers, and felt comfortable with him right from the start. He was very apologetic and immediately addressed our concerns and what we were looking for from the dealership. He was very honest with us and showed that he was willing to work with us. He understood we had good dealings with Robert our first day there, so Mark transferred us to work with Robert for the remainder of the process. Smooth sailing from that point. We negotiated numbers with Robert, and with some help from Mark, we were able to get the Sonata we wanted for the price we preferred. Needless to say, if it weren't for Robert and Mark, I would be writing a different review right now. They made this process go from a 1 to a 5. I am giving a 5 because overall, we got what we were looking for in the end result. We had great service from Robert and Mark, and we got the exact car we wanted at the price that was best for us. Thank you Robert and Mark for making this a positive experience! More

My husband and I went in for the first time originally looking for a used vehicle for my mother...actually a CRV we had seen on line. To be honest we expected the typical bait and switch where they say "y looking for a used vehicle for my mother...actually a CRV we had seen on line. To be honest we expected the typical bait and switch where they say "yes come look at the car" only to find out that it was sold and therefore be talked into looking at something else. But...that was not the case at all. We met Sal who let us take the CRV for a test drive. We liked the vehicle enough to pick up my mother so that she could decide for herself. Let me tell you how refreshing it was to not feel pressured by the "sales guy". I know most people are like me and my husband and dread the car buying process but Sal was professional and easy to talk to. He listened to my mother and what she really wanted and she ended up getting a much better deal on a brand new Outlander Sport. SHE LOVES IT!!! Great mileage, unbelievable interest rate and warranty. So all I can say is if you are in the market for a new or used vehicle check out this dealership you won't be disappointed. Thank you so much Sal, Ed and Mr. General Manager for a great experience. By the way...I never write reviews but my husband and I like to read them before we make a large purchase. This dealership got a high rating and NO I'm not related to any of these guys. Just a very happy customer! More

I shopped off and on for 2 months before I purchased a car. I visited several dealerships, test drove different makes and models before visiting HUB Hyundai. The product knowledge of my salesman, Robert car. I visited several dealerships, test drove different makes and models before visiting HUB Hyundai. The product knowledge of my salesman, Robert Zamora, was exceptional and outstanding in comparison. I've purchase new cars in the past and I have to say that I never had a more informative salesman. I love my new Hyundai Azera! It was a pleasure doing business with Robert Zamora and HUB Hyundai, Cypress! More

This is the third vehicle I purchased from the Hub. Sal Issa, George Saab, Ed ( Sales Manager), Mark ( GM ), and Moshe ( Finance ) are the best group of individuals I have had the pleasure of meeting and w Issa, George Saab, Ed ( Sales Manager), Mark ( GM ), and Moshe ( Finance ) are the best group of individuals I have had the pleasure of meeting and working with on my purchases. They are a great team and this dealership should be very thankful for their dedicated customer service. I feel like family when I walk through the doors of the Hub dealership. I recently purchased a 2013 Lancer. I really enjoy the car. I missed a five speed. Its the way you are treated here. They put forth their very best effort every time I have been there. I will always recommend the Hub to anyone I meet. I look forward to future business and a continued friendship with my second family at Hub Mitsubishi. John Sinoski 936-499-2500 More

We could not have had better service, nor do I think we could have gotten a better deal anywhere else. Mark Odat at Hub Hyundai is a great guy. He has so much integrity AND he is the model of customer se could have gotten a better deal anywhere else. Mark Odat at Hub Hyundai is a great guy. He has so much integrity AND he is the model of customer service. We bought TWO vehicles from him - on a day that I was not expecting to even buy one. We got top dollar for our trade-ins, excellent financing and a great deal on our Santa Fe and Tucson. The same high praise can be given to our salesman, Sal Issa. If you need a car - go see Sal, and get a Hyundai! We love ours. (He made a good case for the Mitsubishi Outlook as well, but we were drawn to the Hyundais). More

Great place to do business!! The salesman was knowledgeable and courteous. The vehicle was brought to my home for final delivery. The price was competitive and hassle free. knowledgeable and courteous. The vehicle was brought to my home for final delivery. The price was competitive and hassle free. More

Our salesperson Jordan Azar was super helpful and worked with our budget. Each time we visited the dealership he greeted us with a smile and patiently answered all of our questions. Throughout the buying with our budget. Each time we visited the dealership he greeted us with a smile and patiently answered all of our questions. Throughout the buying process he regaled us with stories, which enriched the buying experience. He was well informed about the vehicle we were interested in purchasing. The entire staff at Hub Hyundai was professional. We are very pleased with our purchase and happily recommend Hub Hyundai. More

I have a loose/worn left front inner tie rod on my 2009 Santa Fe. I phoned for an estimate to replace and the rep quoted me $1019. I got a second quote from a national tire/service chain at $219.52. This i Santa Fe. I phoned for an estimate to replace and the rep quoted me $1019. I got a second quote from a national tire/service chain at $219.52. This is shocking to say the least, they screwed me once before on a regular maintenance which soon "blossomed" into a $550 bill. Never again Hub, never again!! More

I had a wonderful experience buying my first new car! Chris was very helpful with finding me exactly what I wanted, and the finance department was fabulous! I would definitely buy from Hub again. Chris was very helpful with finding me exactly what I wanted, and the finance department was fabulous! I would definitely buy from Hub again. More